Vice President of Shared Services

The Vice President of Shared Services (VPSS) is a senior System Office executive responsible for leading a broad portfolio of administrative and strategic functions that support the 17 UNC constituent institutions and the System Office. Currently, the UNC System Office provides significant shared services in Information Technology, Benefits administration, Payroll, and Advancement administration with growing efforts in contracting. This role requires a system-wide leader who can translate priorities into scalable, high-impact operating models with a focus on delivering value and customer service to the partner campuses.The VPSS operates across both executive and operational domains—partnering with chancellors and cabinet-level leaders to align priorities and advance system initiatives, while ensuring frontline teams deliver reliable, consistent, and responsive support. This new role will combine considerable self-supporting service lines consisting of over 70 FTE, previously managed by different units and at different levels of maturity. This leader brings strong communication, leadership, and systems-thinking capabilities to unify diverse functions into a coordinated, high-performing ecosystem.The VPSS is accountable for building institutional trust, strengthening adoption, and maintaining operational discipline across these areas. Through continuous refinement and performance management, the role ensures services deliver measurable value, improved efficiency, and a high standard of performance across the UNC System.This position will generally work at least three days per week on site at the Dillon building in downtown Raleigh's Warehouse District with some required travel to partnering institutions. UNC System employees are generally required to reside in North Carolina, within a 2-hour commuting distance of their assigned duty station.