{"schemaVersion":"jobsearcher.job.v1","id":"876b0f9ac17fc7a3d6ac6da6","url":"https://jobsearcher.com/jobs/876b0f9ac17fc7a3d6ac6da6","canonicalUrl":"https://jobsearcher.com/jobs/876b0f9ac17fc7a3d6ac6da6","title":"Customer Support Representative","description":"Customer Support Representative – Onsite (Broadway, NY) | Multiple OpeningsLocation: Broadway, NY (Onsite)Employment Type: Full-Time ContractCompensation: Competitive hourly rateStart Date: ASAPAbout the RoleWe are hiring Customer Support Representatives to deliver front-line customer service across phone, email, and chat channels. This is a great opportunity for service-oriented professionals who enjoy helping people and solving problems in a fast-paced environment.Key ResponsibilitiesRespond to customer inquiries via phone, email, and chat in a professional, friendly mannerProvide accurate information and guidance on operational servicesLog and track inquiries using a ticketing/support systemFollow established scripts and procedures to resolve customer issuesEscalate complex cases to supervisors or specialized teams as neededMaintain clear, accurate documentation of customer interactionsDeliver a consistently positive customer experienceCandidate ProfileExcellent communication skills with a strong customer-service orientationAbility to remain calm, patient, and professional when handling customer inquiriesStrong listening skills with an empathetic and positive communication styleDetail-oriented with strong organizational and time-management skillsProficiency in Microsoft Office tools, including Word, Excel, and PowerPointPreferred AttributesPrior experience in customer serviceExperience with CRM/ITSM toolsCall center experience, including ticket management, preferably within public servicesEqual OpportunityWe are proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, disability, national origin, or any other legally protected status. We are committed to creating a diverse and inclusive workplace.","company":"Technology","rawCompany":"technology","city":"Ny","state":"WAL","isRemote":false,"isActive":false,"createdAt":"2026-07-12T10:43:54.427Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"},{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Support Representative","description":"Customer Support Representative – Onsite (Broadway, NY) | Multiple OpeningsLocation: Broadway, NY (Onsite)Employment Type: Full-Time ContractCompensation: Competitive hourly rateStart Date: ASAPAbout the RoleWe are hiring Customer Support Representatives to deliver front-line customer service across phone, email, and chat channels. This is a great opportunity for service-oriented professionals who enjoy helping people and solving problems in a fast-paced environment.Key ResponsibilitiesRespond to customer inquiries via phone, email, and chat in a professional, friendly mannerProvide accurate information and guidance on operational servicesLog and track inquiries using a ticketing/support systemFollow established scripts and procedures to resolve customer issuesEscalate complex cases to supervisors or specialized teams as neededMaintain clear, accurate documentation of customer interactionsDeliver a consistently positive customer experienceCandidate ProfileExcellent communication skills with a strong customer-service orientationAbility to remain calm, patient, and professional when handling customer inquiriesStrong listening skills with an empathetic and positive communication styleDetail-oriented with strong organizational and time-management skillsProficiency in Microsoft Office tools, including Word, Excel, and PowerPointPreferred AttributesPrior experience in customer serviceExperience with CRM/ITSM toolsCall center experience, including ticket management, preferably within public servicesEqual OpportunityWe are proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, disability, national origin, or any other legally protected status. We are committed to creating a diverse and inclusive workplace.","datePosted":"2026-07-12T10:43:54.427Z","dateModified":"2026-07-12T10:43:54.427Z","hiringOrganization":{"@type":"Organization","name":"Technology","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Ny","addressRegion":"WAL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"876b0f9ac17fc7a3d6ac6da6"},"url":"https://jobsearcher.com/jobs/876b0f9ac17fc7a3d6ac6da6"}}