{"schemaVersion":"jobsearcher.job.v1","id":"871dc36790c99bb579e22c3d","url":"https://jobsearcher.com/jobs/871dc36790c99bb579e22c3d","canonicalUrl":"https://jobsearcher.com/jobs/871dc36790c99bb579e22c3d","title":"IT/Network Manager","description":"POSITION DETAILS\nPosition Title: IT / Network Manager\nWork Location: Artesia, NM\nReports To: Project Manager (on-site); Director of Government Services (corporate)\nSchedule: Monday–Friday during business hours; on-call 24/7 for after-hours emergencies\nPOSITION SUMMARY\nThe IT / Network Manager is responsible for all information technology, wireless internet, and television services across 504 dormitory rooms across 72 trailers plus dining facilities. This position owns the full lifecycle of the contractor-provided IT infrastructure: installation, configuration, maintenance, security compliance, help desk operations, and performance reporting.\nThis role operates on a federal law enforcement training installation and requires strict adherence to cybersecurity policies, NIST/FIPS encryption standards, and immediate coordination with the Cyber Defense Team on any security incidents. The IT / Network Manager replaces the current IT support position and is expected to bring the site into full compliance with all PWS IT requirements from day one.\nESSENTIAL DUTIES & RESPONSIBILITIESWireless Internet Operations\nInstall, configure, maintain, and repair all wireless access points across 504 dormitory rooms and dining facilities.\nEnsure reliable, high-speed internet access capable of supporting all students concurrently for e-learning, streaming, virtual classrooms, and bandwidth-intensive training use.\nMaintain an open network configuration (no user authentication required) with active content filtering to block explicit, illegal, and inappropriate content while preserving access to legitimate law enforcement training materials and coursework.\nEnsure all wireless traffic is encrypted in compliance with NIST SP 800-52, SP 800-77, SP 800-120, and FIPS 140-2 or 140-3.\nMaintain compliance with DHS Sensitive Systems Policy Directive 4300A and DHS Security Configuration Checklists.\nMonitor the network continuously for security incidents and anomalous activity.\nTelevision Services\nManage cable or digital TV service in every dormitory room and the dining facility.\nMaintain a diverse channel lineup including news, educational, and entertainment programming at HD quality or better.\nEnsure all dormitory TVs (minimum 32\", commercial-grade, securely mounted) remain operational with continuous-operation capability.\nTroubleshoot and resolve TV service outages within the SLA timeframes specified below.\nHelp Desk & Technical Support\nOperate or manage a 24/7 help desk with toll-free telephone and email support for all IT and TV service issues.\nProvide on-site technical support during business hours.\nProvide on-call after-hours support for emergency IT issues.\nApply all firmware and software updates promptly in accordance with NIST guidelines and security compliance requirements.\nSecurity Incident Response\nImmediately notify the Cyber Defense Team of any suspected or confirmed security incident — 'immediately' means upon detection, not next business day.\nCooperate fully with the Cyber Defense Team on all investigations and remediation efforts.\nDocument all security incidents with timeline, scope, root cause, and corrective action taken.\nNetwork Architecture & FLETC Coordination\nOperate all contractor IT systems on separate networks and circuits from managed systems — no interference with government IT infrastructure during installation, maintenance, or operation.\nMaintain and update network diagrams, security configurations, and maintenance plans; submit all documentation for review and approval prior to installation or significant changes.\nMonitor continuously for conflicts with IT systems and report immediately.\nProvide weekly performance updates including service availability, incident resolution times, and security compliance metrics.\nSubmit monthly uptime reports to FLETC documenting wireless internet and television availability against SLA targets.\nService Level Agreement Compliance\nThe IT / Network Manager is personally accountable for meeting the following contractually binding SLAs:\nSeverity 1 (complete internet outage): 15-minute response, 2-hour resolution, 95% compliance target.\nSeverity 2 (limited internet outage or complete TV outage): 30-minute response, 1-day resolution, 95% compliance target.\nSeverity 3 (limited TV outage or single TV out): 2-hour response, 2-day resolution, 95% compliance target.\nWireless internet uptime: 99.9% during the contract period (approximately 8.76 hours maximum allowable downtime per year).\nTelevision services uptime: 99.5% during the contract period.\nProperty & Asset Management\nMaintain an accurate inventory of all IT assets: wireless access points, routers, switches, content filtering systems, TVs, cabling, and network infrastructure — with make, model, serial number, and location for each item.\nCoordinate with the Property Custodian to ensure all IT equipment is tracked within the site property control system.\nManage ISP account information, vendor contracts, and help desk service provider agreements.\nContractor Laptop & Device Security\nManage contractor-issued laptops and devices; ensure no unauthorized user profiles, software, or email accounts are configured on company equipment.\nEnforce access controls: only authorized personnel may access payroll systems, timekeeping platforms, or other sensitive contractor systems.\nReport any unauthorized access attempts or policy violations immediately to the Director of Government Services.\nMINIMUM QUALIFICATIONSExperience\nMinimum three (3) years of experience managing wireless network infrastructure, preferably in a multi-building campus or hospitality environment.\nDemonstrated experience with enterprise-grade wireless access point deployment and management (Ubiquiti, Cisco Meraki, Aruba, Ruckus, or equivalent).\nExperience operating or managing a help desk or IT support operation with defined SLAs.\nExperience with network security monitoring, content filtering, and incident response procedures.\nEducation\nHigh school diploma or equivalent (GED) required.\nAssociate's or Bachelor's degree in Information Technology, Computer Science, Network Engineering, or related field preferred.\nRequired Skills & Knowledge\nWorking knowledge of NIST SP 800-52, SP 800-77, SP 800-120, and FIPS 140-2/140-3 encryption standards.\nFamiliarity with DHS Sensitive Systems Policy Directive 4300A or equivalent federal cybersecurity frameworks.\nProficiency with network monitoring tools, wireless site survey equipment, and remote management platforms.\nAbility to design and maintain network diagrams and technical documentation to federal review standards.\nStrong written and verbal communication skills — must produce clear performance reports and coordinate professionally with FLETC government staff.\nAbility to troubleshoot hardware and software issues independently and under time pressure.\nClearances and Eligibility\nMust be able to pass a federal background check and obtain site access at FLETC Artesia.\nMust be a U.S. Citizen or otherwise eligible to work on a federal installation.\nValid state-issued driver's license required..\nPhysical Requirements\nAbility to walk extensively throughout the campus across 72 trailers and facility buildings.\nAbility to climb ladders, work at heights (access point installation/maintenance on exterior walls or ceilings), and work in outdoor conditions in Southeastern New Mexico climate.\nAbility to lift up to 40 pounds (equipment, routers, TVs).\nPREFERRED QUALIFICATIONS\nPrior IT experience on a federal installation, military base, or DHS facility.\nCompTIA Network+, CompTIA Security+, CCNA, or equivalent industry certifications.\nExperience with Starlink or satellite-based internet service as a primary or redundant connection.\nExperience with commercial TV/IPTV distribution systems.\nPrior experience as a 1099 independent contractor on a federal services contract.\nFamiliarity with the Service Contract Act (SCA) wage determination process as it applies to IT labor categories.\nBilingual (English/Spanish) — beneficial for staff communication.\nPay: $35.76 per hour\nWork Location: In person","company":"Elevate Workforce","rawCompany":"elevate workforce","city":"Artesia","state":"NM","isRemote":false,"isActive":false,"createdAt":"2026-08-01T06:59:25.932Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1241.00","title":"Computer Network Architects","slug":"computer-network-architects"}],"industries":[{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"928110","title":"National Security","slug":"national-security"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT/Network Manager","description":"POSITION DETAILS\nPosition Title: IT / Network Manager\nWork Location: Artesia, NM\nReports To: Project Manager (on-site); Director of Government Services (corporate)\nSchedule: Monday–Friday during business hours; on-call 24/7 for after-hours emergencies\nPOSITION SUMMARY\nThe IT / Network Manager is responsible for all information technology, wireless internet, and television services across 504 dormitory rooms across 72 trailers plus dining facilities. This position owns the full lifecycle of the contractor-provided IT infrastructure: installation, configuration, maintenance, security compliance, help desk operations, and performance reporting.\nThis role operates on a federal law enforcement training installation and requires strict adherence to cybersecurity policies, NIST/FIPS encryption standards, and immediate coordination with the Cyber Defense Team on any security incidents. The IT / Network Manager replaces the current IT support position and is expected to bring the site into full compliance with all PWS IT requirements from day one.\nESSENTIAL DUTIES & RESPONSIBILITIESWireless Internet Operations\nInstall, configure, maintain, and repair all wireless access points across 504 dormitory rooms and dining facilities.\nEnsure reliable, high-speed internet access capable of supporting all students concurrently for e-learning, streaming, virtual classrooms, and bandwidth-intensive training use.\nMaintain an open network configuration (no user authentication required) with active content filtering to block explicit, illegal, and inappropriate content while preserving access to legitimate law enforcement training materials and coursework.\nEnsure all wireless traffic is encrypted in compliance with NIST SP 800-52, SP 800-77, SP 800-120, and FIPS 140-2 or 140-3.\nMaintain compliance with DHS Sensitive Systems Policy Directive 4300A and DHS Security Configuration Checklists.\nMonitor the network continuously for security incidents and anomalous activity.\nTelevision Services\nManage cable or digital TV service in every dormitory room and the dining facility.\nMaintain a diverse channel lineup including news, educational, and entertainment programming at HD quality or better.\nEnsure all dormitory TVs (minimum 32\", commercial-grade, securely mounted) remain operational with continuous-operation capability.\nTroubleshoot and resolve TV service outages within the SLA timeframes specified below.\nHelp Desk & Technical Support\nOperate or manage a 24/7 help desk with toll-free telephone and email support for all IT and TV service issues.\nProvide on-site technical support during business hours.\nProvide on-call after-hours support for emergency IT issues.\nApply all firmware and software updates promptly in accordance with NIST guidelines and security compliance requirements.\nSecurity Incident Response\nImmediately notify the Cyber Defense Team of any suspected or confirmed security incident — 'immediately' means upon detection, not next business day.\nCooperate fully with the Cyber Defense Team on all investigations and remediation efforts.\nDocument all security incidents with timeline, scope, root cause, and corrective action taken.\nNetwork Architecture & FLETC Coordination\nOperate all contractor IT systems on separate networks and circuits from managed systems — no interference with government IT infrastructure during installation, maintenance, or operation.\nMaintain and update network diagrams, security configurations, and maintenance plans; submit all documentation for review and approval prior to installation or significant changes.\nMonitor continuously for conflicts with IT systems and report immediately.\nProvide weekly performance updates including service availability, incident resolution times, and security compliance metrics.\nSubmit monthly uptime reports to FLETC documenting wireless internet and television availability against SLA targets.\nService Level Agreement Compliance\nThe IT / Network Manager is personally accountable for meeting the following contractually binding SLAs:\nSeverity 1 (complete internet outage): 15-minute response, 2-hour resolution, 95% compliance target.\nSeverity 2 (limited internet outage or complete TV outage): 30-minute response, 1-day resolution, 95% compliance target.\nSeverity 3 (limited TV outage or single TV out): 2-hour response, 2-day resolution, 95% compliance target.\nWireless internet uptime: 99.9% during the contract period (approximately 8.76 hours maximum allowable downtime per year).\nTelevision services uptime: 99.5% during the contract period.\nProperty & Asset Management\nMaintain an accurate inventory of all IT assets: wireless access points, routers, switches, content filtering systems, TVs, cabling, and network infrastructure — with make, model, serial number, and location for each item.\nCoordinate with the Property Custodian to ensure all IT equipment is tracked within the site property control system.\nManage ISP account information, vendor contracts, and help desk service provider agreements.\nContractor Laptop & Device Security\nManage contractor-issued laptops and devices; ensure no unauthorized user profiles, software, or email accounts are configured on company equipment.\nEnforce access controls: only authorized personnel may access payroll systems, timekeeping platforms, or other sensitive contractor systems.\nReport any unauthorized access attempts or policy violations immediately to the Director of Government Services.\nMINIMUM QUALIFICATIONSExperience\nMinimum three (3) years of experience managing wireless network infrastructure, preferably in a multi-building campus or hospitality environment.\nDemonstrated experience with enterprise-grade wireless access point deployment and management (Ubiquiti, Cisco Meraki, Aruba, Ruckus, or equivalent).\nExperience operating or managing a help desk or IT support operation with defined SLAs.\nExperience with network security monitoring, content filtering, and incident response procedures.\nEducation\nHigh school diploma or equivalent (GED) required.\nAssociate's or Bachelor's degree in Information Technology, Computer Science, Network Engineering, or related field preferred.\nRequired Skills & Knowledge\nWorking knowledge of NIST SP 800-52, SP 800-77, SP 800-120, and FIPS 140-2/140-3 encryption standards.\nFamiliarity with DHS Sensitive Systems Policy Directive 4300A or equivalent federal cybersecurity frameworks.\nProficiency with network monitoring tools, wireless site survey equipment, and remote management platforms.\nAbility to design and maintain network diagrams and technical documentation to federal review standards.\nStrong written and verbal communication skills — must produce clear performance reports and coordinate professionally with FLETC government staff.\nAbility to troubleshoot hardware and software issues independently and under time pressure.\nClearances and Eligibility\nMust be able to pass a federal background check and obtain site access at FLETC Artesia.\nMust be a U.S. Citizen or otherwise eligible to work on a federal installation.\nValid state-issued driver's license required..\nPhysical Requirements\nAbility to walk extensively throughout the campus across 72 trailers and facility buildings.\nAbility to climb ladders, work at heights (access point installation/maintenance on exterior walls or ceilings), and work in outdoor conditions in Southeastern New Mexico climate.\nAbility to lift up to 40 pounds (equipment, routers, TVs).\nPREFERRED QUALIFICATIONS\nPrior IT experience on a federal installation, military base, or DHS facility.\nCompTIA Network+, CompTIA Security+, CCNA, or equivalent industry certifications.\nExperience with Starlink or satellite-based internet service as a primary or redundant connection.\nExperience with commercial TV/IPTV distribution systems.\nPrior experience as a 1099 independent contractor on a federal services contract.\nFamiliarity with the Service Contract Act (SCA) wage determination process as it applies to IT labor categories.\nBilingual (English/Spanish) — beneficial for staff communication.\nPay: $35.76 per hour\nWork Location: In person","datePosted":"2026-08-01T06:59:25.932Z","dateModified":"2026-08-01T06:59:25.932Z","hiringOrganization":{"@type":"Organization","name":"Elevate Workforce","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Artesia","addressRegion":"NM","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"871dc36790c99bb579e22c3d"},"url":"https://jobsearcher.com/jobs/871dc36790c99bb579e22c3d"}}