{"schemaVersion":"jobsearcher.job.v1","id":"86f3941e0dfe4bcd52ca11e2","url":"https://jobsearcher.com/jobs/86f3941e0dfe4bcd52ca11e2","canonicalUrl":"https://jobsearcher.com/jobs/86f3941e0dfe4bcd52ca11e2","title":"SAP Basis Run Team","description":"RESPONSIBILITIES:\nHandling of tickets.\nProvide 2nd level of support to SAP Basis issues reported by the monitoring tools.\nEscalate alerts that require further support.\no Create a P2 ticket for any production system having performance issues.\no Create a P1 ticket for any production system having availability issues.\nDocument tickets with the troubleshooting performed for the upcoming issues.\nPerform Health Checks.\nLog into the systems at SAP level and through the specified Transaction Codes validate the integrity of the system.\nLog into the systems at OS level and validate the integrity of the system using the given commands.\nGenerate reports.\nLog into the systems at SAP level and using the specified SAP Transaction Codes and provide the required information on a document.\nLog into the systems at OS level and by using the given commands, provide the required information on a document.\nCreate and/or update documentation.\nFor any new procedure, create a Work Instruction on how to perform it.\nUpdate any obsolete process of a given document.\nDrive communication.\nFollow up on emails sent by customer and the requirements stated on them.\nInform next level of support of what we have perform on a system.\nEngage on phone conference to provide required information to customer and/or next level of support.\nQUALIFICATIONS:\nIT bachelor’s degree.\nTier 2 SAP Basis knowledge.\nTier 1 Data Base knowledge.\nProficient English level of communication.\nKnowledge\nSolid experience with SAP Transaction codes.\nOS experience on Windows and Linux.\nExperience with Oracle and SQL DB.\nTechnical / Professional Skills\nMultitasking.\nFollow processes.\nSelf-taught person.\nWORKING CONDITIONS:\nMust have an excellent internet connection at home or being able to move to office at any hour of the day.\nAvailability to rotate shifts on a weekly basis.\nFocus on results.\nWork under medium level of stress.\nCONDITIONS OF EMPLOYMENT:\nPermanent\nFull-time","company":"Syntax Systems","rawCompany":"syntax systems","city":"Durham","state":"NC","isRemote":false,"isActive":false,"createdAt":"2026-07-15T10:11:25.349Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"SAP Basis Run Team","description":"RESPONSIBILITIES:\nHandling of tickets.\nProvide 2nd level of support to SAP Basis issues reported by the monitoring tools.\nEscalate alerts that require further support.\no Create a P2 ticket for any production system having performance issues.\no Create a P1 ticket for any production system having availability issues.\nDocument tickets with the troubleshooting performed for the upcoming issues.\nPerform Health Checks.\nLog into the systems at SAP level and through the specified Transaction Codes validate the integrity of the system.\nLog into the systems at OS level and validate the integrity of the system using the given commands.\nGenerate reports.\nLog into the systems at SAP level and using the specified SAP Transaction Codes and provide the required information on a document.\nLog into the systems at OS level and by using the given commands, provide the required information on a document.\nCreate and/or update documentation.\nFor any new procedure, create a Work Instruction on how to perform it.\nUpdate any obsolete process of a given document.\nDrive communication.\nFollow up on emails sent by customer and the requirements stated on them.\nInform next level of support of what we have perform on a system.\nEngage on phone conference to provide required information to customer and/or next level of support.\nQUALIFICATIONS:\nIT bachelor’s degree.\nTier 2 SAP Basis knowledge.\nTier 1 Data Base knowledge.\nProficient English level of communication.\nKnowledge\nSolid experience with SAP Transaction codes.\nOS experience on Windows and Linux.\nExperience with Oracle and SQL DB.\nTechnical / Professional Skills\nMultitasking.\nFollow processes.\nSelf-taught person.\nWORKING CONDITIONS:\nMust have an excellent internet connection at home or being able to move to office at any hour of the day.\nAvailability to rotate shifts on a weekly basis.\nFocus on results.\nWork under medium level of stress.\nCONDITIONS OF EMPLOYMENT:\nPermanent\nFull-time","datePosted":"2026-07-15T10:11:25.349Z","dateModified":"2026-07-15T10:11:25.349Z","hiringOrganization":{"@type":"Organization","name":"Syntax Systems","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Durham","addressRegion":"NC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"86f3941e0dfe4bcd52ca11e2"},"url":"https://jobsearcher.com/jobs/86f3941e0dfe4bcd52ca11e2"}}