Office Support Specialist I 2026-01380

Description And FunctionsOpen Until FilledGeneral DescriptionThe Office Support Specialist I is the primary front-line representative and one of two main Office Assistants for the Wyoming Retirement System (WRS), providing essential customer service to WRS members and the public. This position manages the front desk, answers phones, handles walk-in inquiries, and determines the correct routing of all communications. Key administrative responsibilities include processing all incoming mail, including contributions to the state pension, and ensuring accurate data entry. Success in this role requires general knowledge of the plans administered by WRS, comprehensive knowledge of each department's policies and procedures, along with the proven ability to exercise independent judgment when appropriate.Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:Comprehensive health, dental, and vision insurancePaid vacation, sick leave, FMLA, and holidaysRetirement - Pension and 457(b) plans that help you build a secure futureFlexible schedules and work-life balance optionsMeaningful work that makes a difference for Wyoming communitiesand MUCH MORE! Click here for detailed information, oryou can watch this short video to learn about our benefit package! Want to see the full value of your compensation beyond salary? Explore our Total Compensation Calculator:compensationcalculator.wyo.govClick here to view the State of Wyoming Total Compensation Calculator.Human Resource Contact: Ryan Scheer, ryan.scheer2@wyo.gov, 307-777-8570ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function which may be performed at the job level.Manages day-to-day operations of the Front Desk Department.Reviews all incoming correspondence, documents, applications, etc.; initiates replies as appropriate; routes matters requiring action by staff. Assists staff with mass mailings when necessary and completes special projects for department managers as needed. Ensures outgoing mail has the proper documentation attached. Main point of contact with Central Mail. Process & review returned mail. Receives and redirects incoming phone calls, takes messages, and assists WRS members, contractors, and the public.Responsible for customer service, and answering questions on departmental services and functions. Ensures the front desk always has coverage and is attended to at all times and assists all walk-ins. Ask clarifying questions to ensure the correct answer is provided and/or routed correctly and handle customer complaints as needed.Edit/change names, phone numbers, addresses, and beneficiaries when necessary. Verify member account changes and modifications as needed.QualificationsPREFERENCES:Preference will be given to candidates with front desk/receptionist work experience.KnowledgeKnowledge of administrative and clerical procedures and systemsExcellent customer service skillsKnowledge of proper phone etiquetteAbility to multi-task and work independentlyKnowledge of accurate record-keepingKnowledge and understanding of the agency, and each respective division/programExperience working with Microsoft Excel, Word, and Google SuiteKnowledge of data entry functions and how to properly utilize database systems.EducationMINIMUM QUALIFICATIONS:Associate's Degree (typically in Business)Experience0-1 year of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Assistant IIOREducation & Experience Substitution2-4 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Assistant IICertificates, Licenses, RegistrationsNoneNecessary Special RequirementsPhysical Working ConditionsReceptionist office setting.Typically, the employee may sit comfortably to perform the work; however, there may be some walking, standing, bending, carrying light items, driving an automobile, etc.Special physical demands are not required to perform the work.NotesFLSA: Non-exemptHiring will be contingent upon the successful passage of a background check.Supplemental InformationClick here to view the State of Wyoming Classification and Pay Structure.URL: http://agency.governmentjobs.com/wyoming/default.cfmThe State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.Working for the State of Wyoming means more than a job — it’s a stable, rewarding career that lets you make a difference while enjoying a great quality of life.Employees EnjoyComprehensive health coverage – medical, dental, and vision plans for you and your familyVoluntary Benefits – including life insurance for you and family members, ambulance, pet insurance, short/long-term disability, flex spending and health savings accountsMultiple retirement options – including the Wyoming Retirement System and a 457B account, helping you plan for long-term financial securityGenerous paid leave and flexible schedules – vacation, sick leave, paid FMLA and 11 paid holidays each yearPublic Service Loan Forgiveness eligibility – for those with qualifying student loansTraining and professional development – to support your career growth and advancementEmployee Assistance Program – Includes paid short-term counseling, legal, financial and work-life benefits and select employee discountsWellness Program – Earn paid time off and incentives by focusing on your personal healthKnow your full value.Your paycheck is only part of the picture. The State of Wyoming offers a Total Compensation Calculator that shows the full value of your salary plus benefits, so you can clearly see what your complete compensation package looks like.Explore your total compensation: https://compensationcalculator.wyo.gov/WORKING FOR THE GREATEST STATE IN THE NATION - Wyoming offers a lifestyle you can’t find anywhere else — wide-open spaces, clean air, friendly communities, year-round recreation, and no state income tax.Click here for detailed information or you can watch this short video to learn about our benefit package!.01(AA) Which of the following best describes your highest completed level of education to date or within the next three (3) months? (Transcripts may be required.)High School Diploma/GED/or EquivalentSome college Coursework, No Degree ReceivedAssociate's DegreeAssociate's Degree and additional courseworkBachelor's DegreeBachelor's Degree and additional courseworkMaster's DegreeMaster's Degree and additional courseworkDoctorate DegreeDoctorate Degree and additional courseworkNone of the Above02(AA) Which of the following Quarter/Semester credit hours best describes your completed college education to date or within the next three (3) months? (Transcripts may be required.)45+ Quarter hours/30+ Semester hours90+ Quarter hours/60+ Semester hours136+ Quarter hours/91+ Semester hours180+ Quarter hours/120+ Semester hours225+ Quarter hours/150+Semester hoursN/A03(BAAS05) Which of the following best describes your work experience in Business or Office Communications at the level of an Office Assistant I? Experience definition: (This experience includes, but may not be limited to, the following: business office communications, more specifically clerical, administrative, receptionist, or other similar office experience.)No relevant experience, but willing to learn.Less than one (1) year of relevant experience.One (1) to less than three (3) years of relevant experience.Three (3) or more years of relevant experience.04(AA) Describe your relevant experience below.05Describe your front desk/receptionist work experience.06(A1) Where did you hear about this opportunity?Government Jobs @ www.governmentjobs.com/careers/wyomingIndeedLinkedInZip RecruiterWyoming Workforce CenterOther job sites (Wyoming at Work, Monster, etc.)Social Media (Facebook, Twitter, etc.)Newspaper/Newsletter AdvertisementCareer FairHuman Resources DivisionFriend or Acquaintance (Not State Employee)Current State EmployeeOther07(A1) If you selected "Current State Employee" please provide the employee's first and last name, and include the department they work for if known. Please limit this response to only one employee. This employee may be eligible for a Referral bonus.08 If you answered Other, please tell us where you heard about this opportunity.09(AA) VETERANS' PREFERENCE: If you are a war veteran as defined in section 101, Title 38, United States Code or are the surviving spouse of a war veteran who receives survivor benefits from the federal government based on the veteran's military service, and wish to claim veterans' preference, please attach the appropriate documentation substantiating your claim. Indicate below your appropriate veterans' preference status. By requesting veterans' preference, you are certifying that you meet the statutory requirements as described in the above disclosure.Current State EmployeeVeteran - DD214 AttachedDisabled Veteran (10% or more) - DD214 and Veteran's Disability Determination AttachedSurviving Spouse of a Deceased Veteran - DD214 and proof of Survivor Benefit AttachedNone of the above10(AA) VETERANS' PREFERENCE DISCLOSURE: PER WYOMING STATUTE, current employees of the State of Wyoming are not eligible for veterans' preference. If you are not a current employee of the State of Wyoming, to be eligible to receive veterans' preference you MUST have been a resident of the State of Wyoming for a period of one (1) year or more at any time prior to submitting this application. I have read and understand the veterans' preference disclosure.YesNoI am not a veteran11(AA) Please be advised that an incomplete application WILL NOT be considered for employment. An attached resume' is not required and is not an acceptable substitution for a completed application. Some State of Wyoming agencies use E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities at https://www.uscis.gov/e-verify. I have read and understand the above statement.YesNo Required Question