Account Mananager

Company OverviewSynchrogistics is a dynamic, $100 million 3PL brokerage headquartered in Raleigh, NC. We specialize in executing reliable, customer-focused transportation solutions through strong carrier relationships, clear communication, and data-driven decision making.Our team plays a critical role in keeping freight moving efficiently in a fast-paced brokerage environment. As we’ve grown, we’ve remained committed to a collaborative, team-oriented culture that values accountability, continuous improvement, and operational excellence.Position OverviewSynchrogistics is seeking an Account Manager to oversee strategic enterprise accounts and ensure exceptional service execution across our transportation network. This role is responsible for managing key customer relationships, driving account growth, and leading internal teams to deliver high-quality logistics solutions. Effective leadership in this role involves delegating tasks, training team members, and leading by example to ensure all necessary work is completed.The is an ideal position for an experienced account management professional who is customer-focused, and thrives in a fast-paced environment. This position plays a critical role in strengthening client partnerships, identifying growth opportunities, and ensuring operational excellence.ResponsibilitiesOversee logistics and transportation needs for strategic enterprise accounts, including high-value clients and inherited portfoliosManages escalated operational issues related to assigned customer accounts.Maintain strong client relationships through proactive communication and data-driven recommendationsIdentify opportunities to improve network design, routing strategies, and service offeringsExpand existing accounts by identifying additional lanes, modes, and transportation solutionsLead and mentor Logistics Coordinators and cross-functional team members while ensuring team performance aligns with KPIs, operational best practices, and service standardsEnsure accuracy and data integrity within the TMS and support pricing, exception management, and operational workflowsAddress and resolve customer issues including claims, service concerns, and account-related mattersPartner with Carrier Procurement, Pricing, Sales, and Finance teams to deliver seamless service executionImplement standardized processes for enterprise account management, reporting, and escalation handlingEnsure high levels of service for key customer accounts, including addressing urgent transportation matters outside of standard business hours when necessaryRequirementsBachelor’s degree in Business, Communications, Logistics/Supply Chain Management, or a related field preferred2 years of experience in account management, logistics, transportation, or carrier sales preferredPrior experience in freight brokerage, managed transportation, or 3PL/4PL is preferredExperience managing customer accounts or coordinating transportation operations within a logistics environment preferredExcellent negotiation, communication, and problem-solving abilitiesKnowledge, Skills, & AbilitiesProficient in Microsoft Office (Outlook, Excel, Word, Teams) and able to quickly learn new systemsExperience working with a Transportation Management System (TMS) or similar logistics softwareFamiliarity with industry tools such as load boards (DAT and Truckstop), tracking platforms, and carrier vetting systems (Highway and/or Carrier 411)Ability to manage multiple accounts and priorities in a fast-paced environmentAble to learn quickly, apply training, and independently resolve issuesProfessional, accountable, and self-motivated with a service-oriented mindsetTeam-oriented with strong communication skills and a positive, collaborative approachCore Values:Figure It Out, Make It HappenResults MatterGrit & PassionIntegrityTeamworkWe Offer:A competitive base salary and commission opportunitiesCareer growth, development, and advancement opportunitiesCollaborative, supportive team environmentExcellent benefits including:Medical, Dental and Vision InsurancesLife and Disability InsurancesPet Insurance, Accident, Critical Illness, Legal, Identity Theft, Telemedicine, etc.Company 401K plan with a company match15 PTO days and 9 paid holidaysBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offReferral programVision insurance Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of employment visas at this time. Synchrogistics is an equal opportunity employer and is committed to creating an inclusive environment, welcoming and valuing our differences. Employment is based on individual merit and qualifications directly related to professional competence, without regard to race, color, religion, national origin, sex, age, sexual orientation, veteran status or any other characteristic protected by law. We value a diverse workforce that encompasses a wide range of perspectives, skills, and abilities.