{"schemaVersion":"jobsearcher.job.v1","id":"86b9d54c9395fbb514b77c24","url":"https://jobsearcher.com/jobs/86b9d54c9395fbb514b77c24","canonicalUrl":"https://jobsearcher.com/jobs/86b9d54c9395fbb514b77c24","title":"Customer Support / Collection Representative","description":"Customer Support / Collection RepresentativeAnaheim Branch - Anaheim, CA 92801OverviewSalary Range $23.00 - $25.00 Hourly Level Experienced Position Type Full Time Job Shift Day Education Level High School Travel Percentage None Category AccountingDescriptionWith over 50 years in the industry, SSD Alarm has grown to become one of the largest and most respected providers of integrated security and fire solutions in the U.S. We own and operate our own UL Central Station and have built a strong reputation in the industry for technical expertise and service. Our company continues to grow by focusing on customer service excellence and leading in technology. We seek top talent in the Security Industry. We are seeking an experienced Customer Support/Collections Representative to join our team in Anaheim, CA. The ideal candidates are interested in career growth, detailed and have a passion for the security systems industry. SSD invests in employees' personal and professional growth by providing on-going training opportunities to stay ahead of the competition. We value hard work and dedication and believe in fostering growth through internal development and promotion where applicable.QualificationsMust be highly organized and detail orientedStrong problem solving and follow-up skillsProficient with 10-key and must be able to type minimum 40 WPMExcellent written and verbal communicationAbility to work independently and be part of a teamJob Responsibilities:Perform high volume inbound and outbound customer support calls with an emphasis on balances 60 days past due and olderReconcile credit memos and pre-payments against open invoicesWork cross functionally with internal stakeholders to resolve customer issues in a timely mannerMaintain accurate customer records in ERP systemAccountable for achieving monthly retention/collection goalsSend account statement and dunning letters as requiredPerform additional assignments as directed by the Accounting ManagerPreferredCustomer Support ExperienceBenefits: We recognize people as our most valuable asset. Our competitive salary and benefits package includes 401(k), medical, dental and vision insurance, life insurance, paid company holidays, and paid vacations. Additional training provided.SSD Alarm is an Equal Opportunity Employer. Employment contingent upon successful completion of post-offer background screening and drug testing.","company":"Ssd Alarm","rawCompany":"ssd alarm","city":"Orange","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-06-26T03:03:13.021Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-3011.00","title":"Bill and Account Collectors","slug":"bill-and-account-collectors"},{"code":"55-3015.00","title":"Command and Control Center Specialists","slug":"command-and-control-center-specialists"}],"industries":[{"code":"561621","title":"Security Systems Services (except Locksmiths)","slug":"security-systems-services-except-locksmiths"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"561440","title":"Collection Agencies","slug":"collection-agencies"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Support / Collection Representative","description":"Customer Support / Collection RepresentativeAnaheim Branch - Anaheim, CA 92801OverviewSalary Range $23.00 - $25.00 Hourly Level Experienced Position Type Full Time Job Shift Day Education Level High School Travel Percentage None Category AccountingDescriptionWith over 50 years in the industry, SSD Alarm has grown to become one of the largest and most respected providers of integrated security and fire solutions in the U.S. We own and operate our own UL Central Station and have built a strong reputation in the industry for technical expertise and service. Our company continues to grow by focusing on customer service excellence and leading in technology. We seek top talent in the Security Industry. We are seeking an experienced Customer Support/Collections Representative to join our team in Anaheim, CA. The ideal candidates are interested in career growth, detailed and have a passion for the security systems industry. SSD invests in employees' personal and professional growth by providing on-going training opportunities to stay ahead of the competition. We value hard work and dedication and believe in fostering growth through internal development and promotion where applicable.QualificationsMust be highly organized and detail orientedStrong problem solving and follow-up skillsProficient with 10-key and must be able to type minimum 40 WPMExcellent written and verbal communicationAbility to work independently and be part of a teamJob Responsibilities:Perform high volume inbound and outbound customer support calls with an emphasis on balances 60 days past due and olderReconcile credit memos and pre-payments against open invoicesWork cross functionally with internal stakeholders to resolve customer issues in a timely mannerMaintain accurate customer records in ERP systemAccountable for achieving monthly retention/collection goalsSend account statement and dunning letters as requiredPerform additional assignments as directed by the Accounting ManagerPreferredCustomer Support ExperienceBenefits: We recognize people as our most valuable asset. Our competitive salary and benefits package includes 401(k), medical, dental and vision insurance, life insurance, paid company holidays, and paid vacations. Additional training provided.SSD Alarm is an Equal Opportunity Employer. Employment contingent upon successful completion of post-offer background screening and drug testing.","datePosted":"2026-06-26T03:03:13.021Z","dateModified":"2026-06-26T03:03:13.021Z","hiringOrganization":{"@type":"Organization","name":"Ssd Alarm","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Orange","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"86b9d54c9395fbb514b77c24"},"url":"https://jobsearcher.com/jobs/86b9d54c9395fbb514b77c24"}}