{"schemaVersion":"jobsearcher.job.v1","id":"868e1bb7ba7f806611fe4bca","url":"https://jobsearcher.com/jobs/868e1bb7ba7f806611fe4bca","canonicalUrl":"https://jobsearcher.com/jobs/868e1bb7ba7f806611fe4bca","title":"IT & AV Support Engineer - Remote / Time-Zone Specific","description":"We're hiring an IT & AV Support Engineer to join a specialized technical support team serving an elite, high-touch clientele who expect the same level of responsiveness and discretion as any top-tier managed service — just delivered in a far more unique, mobile environment.This is a role for someone who thrives on solving problems independently, communicates like a pro under pressure, and takes genuine pride in getting the details right — every time.?? What You'll DoServe as first-line, on-call technical support for the duration of your shift — responding immediately, scoping issues, and resolving or escalating with clear handoffsManage and progress a ticket queue during quieter periods between incidentsProvide on-site troubleshooting and support for clients across the Caribbean when needed, sometimes at short noticeMaintain detailed, high-quality documentation so teammates on other shifts can pick up seamlesslyCommunicate proactively with clients and colleagues across time zones in a high-expectation, fast-paced setting ? What You BringFluent English (C1+), confident communicating with both colleagues and clientsSolid hands-on networking skills: IP subnetting, routing, ACLs, DNS troubleshootingExperience with AV signal distribution and control systems — Crestron, Crestron NVX, QSC Q-SYS, or Dante-equivalent standardsExposure to voice/telephony, CCTV, servers, or satellite communications is a plusMSP experience with ticket and KPI discipline is a strong advantageA methodical, curious problem-solver who looks beyond the immediate symptomComfortable working solo for long stretches while staying closely connected to a remote, international team?? Bonus BackgroundPrior experience in a comparable on-site technical/operations role in a demanding, client-facing environmentLive events or high-pressure live-support experienceA self-starter mindset — someone who solves for the customer by default?? Location & ScheduleCoverage window: 4:00 PM–Midnight CET (10 AM–6 PM EST), with occasional weekend stand-byBase location is flexible — what matters most is being in a time zone that realistically supports this shift (e.g., US Eastern or an equivalent offset) and having reasonable proximity to a major international airportAbility to travel within the Caribbean at short notice, with visa-free or straightforward access to major destinations in the regionIf you're a low-ego, detail-obsessed technologist who's energized by high-stakes, high-trust client relationships — we'd love to hear from you.","company":"Msh","rawCompany":"msh","city":"Hialeah","state":"FL","isRemote":true,"isActive":false,"createdAt":"2026-08-30T12:31:29.871Z","occupations":[{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT & AV Support Engineer - Remote / Time-Zone Specific","description":"We're hiring an IT & AV Support Engineer to join a specialized technical support team serving an elite, high-touch clientele who expect the same level of responsiveness and discretion as any top-tier managed service — just delivered in a far more unique, mobile environment.This is a role for someone who thrives on solving problems independently, communicates like a pro under pressure, and takes genuine pride in getting the details right — every time.?? What You'll DoServe as first-line, on-call technical support for the duration of your shift — responding immediately, scoping issues, and resolving or escalating with clear handoffsManage and progress a ticket queue during quieter periods between incidentsProvide on-site troubleshooting and support for clients across the Caribbean when needed, sometimes at short noticeMaintain detailed, high-quality documentation so teammates on other shifts can pick up seamlesslyCommunicate proactively with clients and colleagues across time zones in a high-expectation, fast-paced setting ? What You BringFluent English (C1+), confident communicating with both colleagues and clientsSolid hands-on networking skills: IP subnetting, routing, ACLs, DNS troubleshootingExperience with AV signal distribution and control systems — Crestron, Crestron NVX, QSC Q-SYS, or Dante-equivalent standardsExposure to voice/telephony, CCTV, servers, or satellite communications is a plusMSP experience with ticket and KPI discipline is a strong advantageA methodical, curious problem-solver who looks beyond the immediate symptomComfortable working solo for long stretches while staying closely connected to a remote, international team?? Bonus BackgroundPrior experience in a comparable on-site technical/operations role in a demanding, client-facing environmentLive events or high-pressure live-support experienceA self-starter mindset — someone who solves for the customer by default?? Location & ScheduleCoverage window: 4:00 PM–Midnight CET (10 AM–6 PM EST), with occasional weekend stand-byBase location is flexible — what matters most is being in a time zone that realistically supports this shift (e.g., US Eastern or an equivalent offset) and having reasonable proximity to a major international airportAbility to travel within the Caribbean at short notice, with visa-free or straightforward access to major destinations in the regionIf you're a low-ego, detail-obsessed technologist who's energized by high-stakes, high-trust client relationships — we'd love to hear from you.","datePosted":"2026-08-30T12:31:29.871Z","dateModified":"2026-08-30T12:31:29.871Z","hiringOrganization":{"@type":"Organization","name":"Msh","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hialeah","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"868e1bb7ba7f806611fe4bca"},"url":"https://jobsearcher.com/jobs/868e1bb7ba7f806611fe4bca"}}