{"schemaVersion":"jobsearcher.job.v1","id":"8611d723fe5904dfba33f5a3","url":"https://jobsearcher.com/jobs/8611d723fe5904dfba33f5a3","canonicalUrl":"https://jobsearcher.com/jobs/8611d723fe5904dfba33f5a3","title":"IT Program Manager","description":"About NFF:\nNetworking For Future, Inc. (NFF), a consultative technology solution firm, has an immediate opening for a talented senior level Professional Services Network Delivery Manager. The selected individual will collaborate closely with assigned engineers, program and project Managers support personnel, subcontractors, and service providers to plan and manage the delivery of multi-phase professional services work against implementation targets. The position supports the assigned Implementation Engineers and Project Coordinators throughout implementation lifecycle (pre-sales – closeout) and requires the ability to understand at a technical level, requirements, constraints, dependencies, risks, and implementation/change processes. While this role primarily allows remote work, occasional in-person meetings with clients or internal staff will be required.\n\nAs a Cisco Certified Gold Integrator and Premier Level Provider Partner, along with holding Microsoft, NetApp, Splunk, Rapid7, Artic Wolf and VMware partnerships, NFF provides next generation Networking, Data Center, Security, Collaboration and Cloud solutions to both government and commercial enterprise clients. We differentiate ourselves as an organization that focuses on people, both our clients and our employees. We are committed to empowering our employees by creating an environment for growth, partnership, respect, and creativity.\n\nIf you are a self-driven, customer-focused Network Delivery Manager with a passion for emerging technologies and a knack for leading successful network projects, we encourage you to apply. Join our team and play a pivotal role in delivering innovative network solutions to our valued clients.\n\nOur dedication to quality is reflected in our accomplishment of being awarded multiple ISO 9001:2015 certifications.\nAbout this Position / Responsibilities:\nJOB SUMMARY\nThe Senior IT Program Manager is a senior leadership role responsible for transforming the company’s technology offerings into an organized, strategic, and innovative set of managed solutions and practices. This position goes well beyond traditional project delivery: it owns the build-out and ongoing oversight of the Technology Services Program Management Office (PMO), the development of focused technology practices from ideation through implementation and sustained support, and the establishment of a comprehensive Customer Success practice accountable for client health, revenue retention, and account expansion.\n\nOperating at the intersection of Engineering, Sales, Accounting, and client-facing teams, the Senior IT Program Manager carries profit-and-loss (P&L) responsibility for the technology practices and customer portfolio under their stewardship. The ideal candidate pairs deep technical fluency across the company’s core competencies (network infrastructure, cybersecurity, collaboration, data center, and structured cabling) with proven executive-level experience in program leadership, product/practice development, P&L ownership, and customer lifecycle management. This role requires the strategic vision to design new service lines, the operational discipline to govern a multi-workstream PMO, and the commercial acumen to grow recurring revenue across the client base. The position is offered in a remote first hybrid arrangement with in-person presence requirements for internal meetings and client/partner/subcontractor interactions as needed.\nESSENTIAL FUNCTIONS\nProgram Leadership\nEstablish, mature, and lead the Technology Services PMO from the ground up, defining governance frameworks, delivery methodologies, standards, templates, tooling, ansd reporting cadences that scale across the engineering organization.\nProvide oversight across a portfolio of concurrent programs and projects, ensuring alignment between technical delivery, business objectives, and overall company strategy.\nDirect, mentor, and develop engineering team members, delegating appropriate day-to-day project coordination, scheduling, and facilitation while retaining accountability for portfolio outcomes.\nDefine and track portfolio-level KPIs, earned value, utilization, and delivery health; report program status and risk posture to executive leadership and clients.\nInstitute continuous-improvement initiatives that increase delivery efficiency, repeatability, and margin across the portfolio.\nTechnology Practice & Product Development\nOwn the full life cycle of focused technology practices — from ideation and business-case development, through service design, go-to-market, implementation, and ongoing support and oversight — across the company’s core competency areas.\nAct as Product Development Manager for new and evolving managed-service and solution offerings, defining the service catalog, delivery model, pricing structure, and operational runbooks for each practice.\nPartner with engineering, sales, business development and marketing team leaders to translate emerging market needs and technology trends (networking, cybersecurity, collaboration, data center, cloud, and wireless) into productized, repeatable, and scalable solution sets.\nPartner with engineering leadership to define the technical reference architectures, skills, certifications, and capacity required to stand up and sustain each practice.\nGovern the transition of new solutions from project delivery into steady-state managed operations and support.\nP&L, Financial & Practice Ownership\nHold P&L responsibility for the technology practices and customer portfolio under management, accountable for, service delivery cost, margin, and profitability targets.\nDevelop and manage practice and program budgets, forecasts, and financial models; analyze cost, revenue, and profitability and recommend actions to improve financial performance.\nCollaborate with Sales and Finance on billing, revenue recognition, forecasting cycles, and budgetary reviews.\nDrive cost-control, resource-optimization, and subcontractor-management strategies that protect and improve practice margins.\nBuild business cases and ROI analyses to justify investment in new practices, tooling, and headcount.\nCustomer Success Practice Development & Management\nDesign, launch, and lead a comprehensive Customer Success practice accountable for overall customer health, satisfaction, retention, and expansion across the client base.\nEstablish customer health metrics, success plans, onboarding frameworks, and lifecycle playbooks that span the full client journey.\nServe as an escalation point and strategic partner for key accounts, aligning company solutions to client business goals.\nBuild and report on a consolidated view of customer health, combining delivery quality, satisfaction, financial standing, and renewal risk.\nCross-Functional Coordination & Stakeholder Management\nOrganize and coordinate across Sales, Accounting, Engineering, and Work Force Augmentation divisions to track and manage risk and health across the sales funnel, renewals, services delivery, and customer satisfaction.\nPartner with Sales on the opportunity pipeline, solution scoping, and proposal/SOW development to ensure deliverability and profitability of committed work.\nEstablish strong executive relationships with clients, sponsors, vendors, and subcontractors, communicating progress, risk, and value clearly across distributed teams.\nFacilitate governance forums and executive briefings that bring sales, delivery, and financial data into a single decision-making view.\nDefine the operating cadence connecting funnel, delivery, and renewal motions across departments.\nQualifications:\nRequired Experience & Leadership\nBachelor’s degree in Computer Science, Information Technology, Engineering, or a related field; a Master’s degree (e.g., MBA) is strongly preferred.\nMinimum 10 years of progressive experience in IT program/project management, with at least 5 years in a senior program, practice, or PMO leadership capacity.\nDemonstrated experience building or leading a PMO, including governance frameworks, methodology, and team development.\nProven P&L ownership and financial management of a technology practice, program portfolio, or service line, including budgeting, forecasting, and margin accountability.\nDemonstrated experience developing technology practices or productized service offerings from ideation through implementation and ongoing support (Product/Practice Development).\nDemonstrated experience building and managing a Customer Success function accountable for retention, renewals, and account expansion.\nExperience leading and mentoring cross-functional delivery teams, project managers, and engineers, including subcontractor and vendor management.\nTechnical Expertise\nStrong technical background and understanding across the company’s core competencies: network infrastructure, cybersecurity, collaboration, data center, and structured cabling.\nSufficient working knowledge of networking and wireless technologies, including familiarity with Cisco and related infrastructure solutions (routers, switches, firewalls, and network services), to effectively manage technical programs, facilitate stakeholder discussions, and assess project risks and dependencies.\nPractical understanding of VMware, Microsoft technologies, and cloud platforms (e.g., AWS, Azure), with the ability to collaborate effectively with technical teams, translate business requirements into program objectives, and oversee successful solution delivery.\nIn-depth knowledge of enterprisePM and collaboration tooling (e.g., Microsoft Project, Jira, ServiceNow, SharePoint, and CRM/Customer Success platforms).\nCertifications\nProject management certification required (PMP, PMI-ACP, or equivalent); program/portfolio certification (e.g., PgMP, SAFe) preferred.\nAdditional relevant certifications in agile/scrum (CSM), ITIL service management, or technical domains are advantageous.\nCompetencies & Attributes\nStrategic and innovative mindset with the ability to elevate technology services into organized, scalable, and differentiated solution sets.\nBusiness acumen spanning delivery, finance, and revenue growth across multiple departments.\nExceptional executive communication, stakeholder management, and cross-functional leadership skills.\nSound judgment in risk management across the sales funnel, delivery, renewals, and customer satisfaction.\nComfortable operating with autonomy in a remote first environment while leading distributed teams.\nNFF Disclosures:\nWe differentiate ourselves as an organization that focuses on people, both our clients and our employees. We are committed to empowering our employees by creating an environment for growth, partnership, respect, and creativity.\n\nNFF offers a competitive salary, comprehensive benefits and flexible paid time off options, for eligible employees:\n\nMedical, Dental and Vision, Health Savings Account, Flexible Spending Account\nCommuter benefits, and Educational assistance.\nSTD, LTD, Supplemental life insurance and ADD&D\nComprehensive 401k plan\nPaid Time Off\nNFF is an Equal Opportunity Employer.\nImportant Notice: All NFF Inc communications come from @nffinc.com. Emails from other domains claiming to be NFF are likely scams. Be cautious, verify senders, and report suspicious messages immediately.","company":"Networking For Future","rawCompany":"networking for future","city":"Washington","state":"DC","isRemote":false,"isActive":false,"createdAt":"2026-07-20T12:39:56.111Z","occupations":[{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Program Manager","description":"About NFF:\nNetworking For Future, Inc. (NFF), a consultative technology solution firm, has an immediate opening for a talented senior level Professional Services Network Delivery Manager. The selected individual will collaborate closely with assigned engineers, program and project Managers support personnel, subcontractors, and service providers to plan and manage the delivery of multi-phase professional services work against implementation targets. The position supports the assigned Implementation Engineers and Project Coordinators throughout implementation lifecycle (pre-sales – closeout) and requires the ability to understand at a technical level, requirements, constraints, dependencies, risks, and implementation/change processes. While this role primarily allows remote work, occasional in-person meetings with clients or internal staff will be required.\n\nAs a Cisco Certified Gold Integrator and Premier Level Provider Partner, along with holding Microsoft, NetApp, Splunk, Rapid7, Artic Wolf and VMware partnerships, NFF provides next generation Networking, Data Center, Security, Collaboration and Cloud solutions to both government and commercial enterprise clients. We differentiate ourselves as an organization that focuses on people, both our clients and our employees. We are committed to empowering our employees by creating an environment for growth, partnership, respect, and creativity.\n\nIf you are a self-driven, customer-focused Network Delivery Manager with a passion for emerging technologies and a knack for leading successful network projects, we encourage you to apply. Join our team and play a pivotal role in delivering innovative network solutions to our valued clients.\n\nOur dedication to quality is reflected in our accomplishment of being awarded multiple ISO 9001:2015 certifications.\nAbout this Position / Responsibilities:\nJOB SUMMARY\nThe Senior IT Program Manager is a senior leadership role responsible for transforming the company’s technology offerings into an organized, strategic, and innovative set of managed solutions and practices. This position goes well beyond traditional project delivery: it owns the build-out and ongoing oversight of the Technology Services Program Management Office (PMO), the development of focused technology practices from ideation through implementation and sustained support, and the establishment of a comprehensive Customer Success practice accountable for client health, revenue retention, and account expansion.\n\nOperating at the intersection of Engineering, Sales, Accounting, and client-facing teams, the Senior IT Program Manager carries profit-and-loss (P&L) responsibility for the technology practices and customer portfolio under their stewardship. The ideal candidate pairs deep technical fluency across the company’s core competencies (network infrastructure, cybersecurity, collaboration, data center, and structured cabling) with proven executive-level experience in program leadership, product/practice development, P&L ownership, and customer lifecycle management. This role requires the strategic vision to design new service lines, the operational discipline to govern a multi-workstream PMO, and the commercial acumen to grow recurring revenue across the client base. The position is offered in a remote first hybrid arrangement with in-person presence requirements for internal meetings and client/partner/subcontractor interactions as needed.\nESSENTIAL FUNCTIONS\nProgram Leadership\nEstablish, mature, and lead the Technology Services PMO from the ground up, defining governance frameworks, delivery methodologies, standards, templates, tooling, ansd reporting cadences that scale across the engineering organization.\nProvide oversight across a portfolio of concurrent programs and projects, ensuring alignment between technical delivery, business objectives, and overall company strategy.\nDirect, mentor, and develop engineering team members, delegating appropriate day-to-day project coordination, scheduling, and facilitation while retaining accountability for portfolio outcomes.\nDefine and track portfolio-level KPIs, earned value, utilization, and delivery health; report program status and risk posture to executive leadership and clients.\nInstitute continuous-improvement initiatives that increase delivery efficiency, repeatability, and margin across the portfolio.\nTechnology Practice & Product Development\nOwn the full life cycle of focused technology practices — from ideation and business-case development, through service design, go-to-market, implementation, and ongoing support and oversight — across the company’s core competency areas.\nAct as Product Development Manager for new and evolving managed-service and solution offerings, defining the service catalog, delivery model, pricing structure, and operational runbooks for each practice.\nPartner with engineering, sales, business development and marketing team leaders to translate emerging market needs and technology trends (networking, cybersecurity, collaboration, data center, cloud, and wireless) into productized, repeatable, and scalable solution sets.\nPartner with engineering leadership to define the technical reference architectures, skills, certifications, and capacity required to stand up and sustain each practice.\nGovern the transition of new solutions from project delivery into steady-state managed operations and support.\nP&L, Financial & Practice Ownership\nHold P&L responsibility for the technology practices and customer portfolio under management, accountable for, service delivery cost, margin, and profitability targets.\nDevelop and manage practice and program budgets, forecasts, and financial models; analyze cost, revenue, and profitability and recommend actions to improve financial performance.\nCollaborate with Sales and Finance on billing, revenue recognition, forecasting cycles, and budgetary reviews.\nDrive cost-control, resource-optimization, and subcontractor-management strategies that protect and improve practice margins.\nBuild business cases and ROI analyses to justify investment in new practices, tooling, and headcount.\nCustomer Success Practice Development & Management\nDesign, launch, and lead a comprehensive Customer Success practice accountable for overall customer health, satisfaction, retention, and expansion across the client base.\nEstablish customer health metrics, success plans, onboarding frameworks, and lifecycle playbooks that span the full client journey.\nServe as an escalation point and strategic partner for key accounts, aligning company solutions to client business goals.\nBuild and report on a consolidated view of customer health, combining delivery quality, satisfaction, financial standing, and renewal risk.\nCross-Functional Coordination & Stakeholder Management\nOrganize and coordinate across Sales, Accounting, Engineering, and Work Force Augmentation divisions to track and manage risk and health across the sales funnel, renewals, services delivery, and customer satisfaction.\nPartner with Sales on the opportunity pipeline, solution scoping, and proposal/SOW development to ensure deliverability and profitability of committed work.\nEstablish strong executive relationships with clients, sponsors, vendors, and subcontractors, communicating progress, risk, and value clearly across distributed teams.\nFacilitate governance forums and executive briefings that bring sales, delivery, and financial data into a single decision-making view.\nDefine the operating cadence connecting funnel, delivery, and renewal motions across departments.\nQualifications:\nRequired Experience & Leadership\nBachelor’s degree in Computer Science, Information Technology, Engineering, or a related field; a Master’s degree (e.g., MBA) is strongly preferred.\nMinimum 10 years of progressive experience in IT program/project management, with at least 5 years in a senior program, practice, or PMO leadership capacity.\nDemonstrated experience building or leading a PMO, including governance frameworks, methodology, and team development.\nProven P&L ownership and financial management of a technology practice, program portfolio, or service line, including budgeting, forecasting, and margin accountability.\nDemonstrated experience developing technology practices or productized service offerings from ideation through implementation and ongoing support (Product/Practice Development).\nDemonstrated experience building and managing a Customer Success function accountable for retention, renewals, and account expansion.\nExperience leading and mentoring cross-functional delivery teams, project managers, and engineers, including subcontractor and vendor management.\nTechnical Expertise\nStrong technical background and understanding across the company’s core competencies: network infrastructure, cybersecurity, collaboration, data center, and structured cabling.\nSufficient working knowledge of networking and wireless technologies, including familiarity with Cisco and related infrastructure solutions (routers, switches, firewalls, and network services), to effectively manage technical programs, facilitate stakeholder discussions, and assess project risks and dependencies.\nPractical understanding of VMware, Microsoft technologies, and cloud platforms (e.g., AWS, Azure), with the ability to collaborate effectively with technical teams, translate business requirements into program objectives, and oversee successful solution delivery.\nIn-depth knowledge of enterprisePM and collaboration tooling (e.g., Microsoft Project, Jira, ServiceNow, SharePoint, and CRM/Customer Success platforms).\nCertifications\nProject management certification required (PMP, PMI-ACP, or equivalent); program/portfolio certification (e.g., PgMP, SAFe) preferred.\nAdditional relevant certifications in agile/scrum (CSM), ITIL service management, or technical domains are advantageous.\nCompetencies & Attributes\nStrategic and innovative mindset with the ability to elevate technology services into organized, scalable, and differentiated solution sets.\nBusiness acumen spanning delivery, finance, and revenue growth across multiple departments.\nExceptional executive communication, stakeholder management, and cross-functional leadership skills.\nSound judgment in risk management across the sales funnel, delivery, renewals, and customer satisfaction.\nComfortable operating with autonomy in a remote first environment while leading distributed teams.\nNFF Disclosures:\nWe differentiate ourselves as an organization that focuses on people, both our clients and our employees. We are committed to empowering our employees by creating an environment for growth, partnership, respect, and creativity.\n\nNFF offers a competitive salary, comprehensive benefits and flexible paid time off options, for eligible employees:\n\nMedical, Dental and Vision, Health Savings Account, Flexible Spending Account\nCommuter benefits, and Educational assistance.\nSTD, LTD, Supplemental life insurance and ADD&D\nComprehensive 401k plan\nPaid Time Off\nNFF is an Equal Opportunity Employer.\nImportant Notice: All NFF Inc communications come from @nffinc.com. Emails from other domains claiming to be NFF are likely scams. Be cautious, verify senders, and report suspicious messages immediately.","datePosted":"2026-07-20T12:39:56.111Z","dateModified":"2026-07-20T12:39:56.111Z","hiringOrganization":{"@type":"Organization","name":"Networking For Future","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Washington","addressRegion":"DC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"8611d723fe5904dfba33f5a3"},"url":"https://jobsearcher.com/jobs/8611d723fe5904dfba33f5a3"}}