{"schemaVersion":"jobsearcher.job.v1","id":"85efb531107d7453cc08609e","url":"https://jobsearcher.com/jobs/85efb531107d7453cc08609e","canonicalUrl":"https://jobsearcher.com/jobs/85efb531107d7453cc08609e","title":"Technical Support Representative/CSR","description":"Job Posting Title: Network Control - Contractor - C\nLocation: Melbourne, FL\nDuration: 12 Months\nCustomer Service Representative (CSR) (Network Control Specialist)\nJob Description:\nOur client is looking for a Customer Service Representative (CSR) who will support a large nationwide customer. This individual will be a key member of the Network Operations Control Center (NOCC), and they will closely support the geographically dispersed network and team located throughout North America. The CSR will be responsible for handling Inbound and Outbound Calls, Email, and an Incident Management Queue in support of a mission-critical program. The ideal candidate will have excellent communication and customer service skills, be detail oriented and be able to remain calm during urgent and sometimes stressful situations.\nResponsibilities and Expectations Include:\nCandidates must have a flexible schedule. Typical shift is M-F day shift, but at times may need to support 2ndshift, On Call Nights and Weekends, work on Holidays.\nClearly and effectively share information using oral and written communication skills.\nExcellent Customer Service skills.\nAccurate typing skills.\nAbility to follow standard procedures.\nPrioritize tasks according to urgency and importance.\nAbility to work in a fast paced, team environment and adapt quickly to new procedures and changing situations.\nPosition requires strong attention to detail and adherence to policies and procedures.\nAbility to log detailed notes regarding communications between responsible parties regarding requests.\nHelp train new team members as needed.\nQualifications:\nHigh School Diploma or equivalent and a minimum of 6 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 2 years of prior related experience.\n5 years of customer service experience.\nPreferred Additional Skills:\nExperience with Office Applications (Outlook, Excel) preferred but not required.\nExperience with Remedy Incident Management System (or equivalent) preferred but not required.\nTechnical and/or Networking background preferred but not required.\nJob Types: Full-time, Contract\nPay: Up to $30.00 per hour\nExpected hours: 40 per week\nSchedule:\n8 hour shift\nMonday to Friday\nWeekends as needed\nApplication Question(s):\nTypical shift is M-F day shift, but at times may need to support 2ndshift, On Call Nights and Weekends, work on Holidays.\nExperience:\nInbound and Outbound Calls: 5 years (Preferred)\nNetworking: 2 years (Required)\nWork Location: In person","company":"Comtec Information Systems","rawCompany":"comtec information systems","city":"Melbourne","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-08-10T13:14:09.625Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Representative/CSR","description":"Job Posting Title: Network Control - Contractor - C\nLocation: Melbourne, FL\nDuration: 12 Months\nCustomer Service Representative (CSR) (Network Control Specialist)\nJob Description:\nOur client is looking for a Customer Service Representative (CSR) who will support a large nationwide customer. This individual will be a key member of the Network Operations Control Center (NOCC), and they will closely support the geographically dispersed network and team located throughout North America. The CSR will be responsible for handling Inbound and Outbound Calls, Email, and an Incident Management Queue in support of a mission-critical program. The ideal candidate will have excellent communication and customer service skills, be detail oriented and be able to remain calm during urgent and sometimes stressful situations.\nResponsibilities and Expectations Include:\nCandidates must have a flexible schedule. Typical shift is M-F day shift, but at times may need to support 2ndshift, On Call Nights and Weekends, work on Holidays.\nClearly and effectively share information using oral and written communication skills.\nExcellent Customer Service skills.\nAccurate typing skills.\nAbility to follow standard procedures.\nPrioritize tasks according to urgency and importance.\nAbility to work in a fast paced, team environment and adapt quickly to new procedures and changing situations.\nPosition requires strong attention to detail and adherence to policies and procedures.\nAbility to log detailed notes regarding communications between responsible parties regarding requests.\nHelp train new team members as needed.\nQualifications:\nHigh School Diploma or equivalent and a minimum of 6 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 2 years of prior related experience.\n5 years of customer service experience.\nPreferred Additional Skills:\nExperience with Office Applications (Outlook, Excel) preferred but not required.\nExperience with Remedy Incident Management System (or equivalent) preferred but not required.\nTechnical and/or Networking background preferred but not required.\nJob Types: Full-time, Contract\nPay: Up to $30.00 per hour\nExpected hours: 40 per week\nSchedule:\n8 hour shift\nMonday to Friday\nWeekends as needed\nApplication Question(s):\nTypical shift is M-F day shift, but at times may need to support 2ndshift, On Call Nights and Weekends, work on Holidays.\nExperience:\nInbound and Outbound Calls: 5 years (Preferred)\nNetworking: 2 years (Required)\nWork Location: In person","datePosted":"2026-08-10T13:14:09.625Z","dateModified":"2026-08-10T13:14:09.625Z","hiringOrganization":{"@type":"Organization","name":"Comtec Information Systems","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Melbourne","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"85efb531107d7453cc08609e"},"url":"https://jobsearcher.com/jobs/85efb531107d7453cc08609e"}}