{"schemaVersion":"jobsearcher.job.v1","id":"85c3ef4b0aa9cba67abf8d10","url":"https://jobsearcher.com/jobs/85c3ef4b0aa9cba67abf8d10","canonicalUrl":"https://jobsearcher.com/jobs/85c3ef4b0aa9cba67abf8d10","title":"Technical Support Analyst","description":"The Technical Support Analyst provides advanced technical assistance to end users, ensuring smooth operation of hardware, software, and network systems.\r\nThis role involves troubleshooting complex technical issues, managing user accounts, deploying applications, and delivering exceptional customer service while maintaining compliance and security standards.\r\nKey Responsibilities Technical Support Provide advanced technical support for hardware, software, and network-related issues.\r\nTroubleshoot and resolve complex problems with desktops, laptops, mobile devices, and peripherals.\r\nAssist with setup, configuration, and maintenance of end-user devices and applications.\r\nUser Account Management Manage user accounts, groups, and permissions in Azure Active Directory / Entra ID.\r\nSupport identity and access management across cloud-based technologies.\r\nApplication Deployment & Management Ensure compliance with software licensing agreements and organizational policies.\r\nHardware & Software Maintenance Perform regular maintenance, updates, and health checks on end-user hardware and software.\r\nCoordinate with vendors for repairs, replacements, and warranty services.\r\nDocumentation & Training Develop and maintain technical documentation, user guides, and knowledge base articles.\r\nProvide training and support to improve technology adoption and efficiency.\r\nCustomer Service Deliver exceptional customer service and timely support to all end users.\r\nCommunicate effectively to understand user needs and provide tailored solutions.\r\nRequired Qualifications Minimum 3 years of experience in end-user computing or IT support roles.\r\nStrong knowledge of Windows and macOS operating systems.\r\nProficiency with Microsoft Office Suite and common enterprise applications (3+ years).\r\nExperience with Active Directory, Group Policy, and network troubleshooting (3+ years).\r\nExcellent problem-solving and analytical abilities.\r\nStrong communication and interpersonal skills.\r\nHigh attention to detail and documentation accuracy.\r\nDiploma in Computer Science or equivalent work experience.\r\nJ-18808-Ljbffr","company":"Compunnel","rawCompany":"compunnel","city":"Arlington","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-07-04T02:46:26.083Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Analyst","description":"The Technical Support Analyst provides advanced technical assistance to end users, ensuring smooth operation of hardware, software, and network systems.\r\nThis role involves troubleshooting complex technical issues, managing user accounts, deploying applications, and delivering exceptional customer service while maintaining compliance and security standards.\r\nKey Responsibilities Technical Support Provide advanced technical support for hardware, software, and network-related issues.\r\nTroubleshoot and resolve complex problems with desktops, laptops, mobile devices, and peripherals.\r\nAssist with setup, configuration, and maintenance of end-user devices and applications.\r\nUser Account Management Manage user accounts, groups, and permissions in Azure Active Directory / Entra ID.\r\nSupport identity and access management across cloud-based technologies.\r\nApplication Deployment & Management Ensure compliance with software licensing agreements and organizational policies.\r\nHardware & Software Maintenance Perform regular maintenance, updates, and health checks on end-user hardware and software.\r\nCoordinate with vendors for repairs, replacements, and warranty services.\r\nDocumentation & Training Develop and maintain technical documentation, user guides, and knowledge base articles.\r\nProvide training and support to improve technology adoption and efficiency.\r\nCustomer Service Deliver exceptional customer service and timely support to all end users.\r\nCommunicate effectively to understand user needs and provide tailored solutions.\r\nRequired Qualifications Minimum 3 years of experience in end-user computing or IT support roles.\r\nStrong knowledge of Windows and macOS operating systems.\r\nProficiency with Microsoft Office Suite and common enterprise applications (3+ years).\r\nExperience with Active Directory, Group Policy, and network troubleshooting (3+ years).\r\nExcellent problem-solving and analytical abilities.\r\nStrong communication and interpersonal skills.\r\nHigh attention to detail and documentation accuracy.\r\nDiploma in Computer Science or equivalent work experience.\r\nJ-18808-Ljbffr","datePosted":"2026-07-04T02:46:26.083Z","dateModified":"2026-07-04T02:46:26.083Z","hiringOrganization":{"@type":"Organization","name":"Compunnel","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Arlington","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"85c3ef4b0aa9cba67abf8d10"},"url":"https://jobsearcher.com/jobs/85c3ef4b0aa9cba67abf8d10"}}