Ticket Seller Supervisor

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.POSITION: Ticket Seller SupervisorDEPARTMENT: Box OfficeFLSA: Hourly/Non-Exempt/Part-timeSummaryLegends Global brings a 360-degree, data-driven approach across planning, sales, partnerships, hospitality, and merchandise, working with top-tier clients to deliver exceptional experiences.We are also the world leader in venue management and live event production, oversees 400+ arenas, stadiums, convention/exhibition centers, and performing arts venues globally.Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legendsTHE ROLEThe Ticket Seller Supervisor oversees daily box office operations in the Box Office. Responsibilities include supervising and training ticket sellers, managing ticketing systems, handling cash reconciliation and deposits, and preparing final event statements with supporting documentation. The supervisor also supports hands-on sales, assists with ticket requests, and ensures smooth opening and closing of box office operations for events.Essential Duties and ResponsibilitiesProvide professional communication between promoters, public, box office staff and venue staffAssist the daily operations as outlined in the Legends Global box office manualCoordinate event information between promoters, facility personnel, box office staff and ticketing company in a timely mannerPrepare and presents final box office statements to promoters, directors, finance and event manager with related backup paperwork for each eventAssist in completion of daily reconciliation and closing reports as requiredSupervise box office operations at various venue locationsSupervise, and instruct cashiers/ticket sellers on the Ticketmaster and APEX ticketing systems along with other aspects of box office operationsAssist or sell tickets as needed at the box office windows or internallyOpen and Close box offices for daily ticket sales and eventsAssist in processing ticket requests as neededDaily balancing of cashiers, maintaining records of cash received, credit cards and cash banksSubmit daily bank depositsOther duties as assignedQualificationsStrong problem-solving, organizational, & multi-tasking skillsExcellent customer service and teamwork skillsManage staff and maintain all box office policies and proceduresMust possess working knowledge of the Ticketmaster and AXS ticketing computer systemsMust comprehend and use bookkeeping and standard accounting/cash handling practicesAbility to assist customers with phone/app maneuverabilityMust operate personal computers using Windows and various Microsoft softwareAbility to work independently with minimal supervisionMust meet ASM credit guidelinesEducation and ExperienceKnowledge of supervisory principles and practicesMust have one year of Box Office experienceTicketmaster system experience requiredMust have basic knowledge of Box Office operationsPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.Office environmentHigh noise levelExposure to the weather conditionsIn and out of doors several times a dayExposure to heat and cold, dust, pollen, fumesHours include Days, Nights & WeekendsTravel between facilities locally may be requiredNOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.To ApplyApply at: https://www.jaxevents.com/p/about/employmentExternal Link:Recruiter: Sonya Brown300 A. Philip Randolph BlvdJacksonville, FL 32202Applicants that need reasonable accommodation to complete the application process may contact904-630-3900