Client Experience Coordinator | Newbury, Ohio

Client Experience CoordinatorWe are currently looking to add a dynamic Client Experience Coordinator to our passionate team of tree care professionals. This is a full-time, in-office position with a Monday through Friday schedule. The ideal candidate will be highly organized, comfortable managing a high volume of phone-based communication and experienced in administrative functions in a fast-paced environment. This position is within our Residential and Commercial Tree Care division.What You'll Do:Be the first point of contact and triage the needs of the clients and the officeField current and prospective client callsProcess employee timesheets and assist with payroll data entryMaintain various databases and spreadsheetsOrder and maintain office suppliesInvoice, manage accounts receivable, and maintain filesSchedule appointments for the sales teamNotify clients of scheduled applications and filing of necessary paperworkSkills We're Seeking:Minimum two years of experience in office processes and administrationExcellent phone etiquette and communication skillsProficient in Microsoft Outlook, Word, and ExcelPrior administrative, customer service, or call center experienceFamiliarity with CRM and SAP systemsAbility to meet deadlines with attention to detail and accuracyStrong organizational skills and ability to multi-task effectivelyMinimum typing speed of 50 WPMWhat We Offer:Paid time off and paid holidaysOpportunities for advancementAll job-specific equipment and safety gear provided401(k) retirement savings plan with a company matchEmployee-owned company & discounted stock purchase optionsGroup Health PlanEmployee referral bonus programLocations throughout US in major cities and desirable areasCareer Development Program supported by Industry Expert Safety Specialists & Skills TrainersScholarship Program for Children of EmployeesCharitable matching gift program