{"schemaVersion":"jobsearcher.job.v1","id":"85aa3d36aaef014675624e3a","url":"https://jobsearcher.com/jobs/85aa3d36aaef014675624e3a","canonicalUrl":"https://jobsearcher.com/jobs/85aa3d36aaef014675624e3a","title":"Program Support Specialist","description":"M.C. Dean\r\nM.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber-physical solutions for the nation's most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 7,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems . Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.\r\nOverview\r\nM.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber-physical solutions for the nation's most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 7,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems . Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.\r\nWhy Join Us?\r\nOur people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values, agility, expertise, and trust, we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.\r\nThe Life safety Program Support Specialist provides essential operational and administrative support for project managers, engineers, leadership, and onsite teams within a dynamic government environment. This role is critical to the Helpdesk Call Center, service coordination, documentation management, logistics, onboarding assistance, and day-to-day program operations across a multi-building campus.\r\nResponsibilities\r\nCoordination & Customer Service\r\nServe as an onsite coordinator, responding to phone calls, emails, and customer inquiries quickly and professionally.\r\nCreate, update, and track work requests in the Computerized Maintenance Management System (CMMS).\r\nDocument interactions through trouble tickets, service orders, and operational notes.\r\nCoordinate service delivery by scheduling maintenance activities and dispatching resources.\r\nProvide timely follow-up with customers regarding status updates and issue resolution.\r\nProvide flexible, short-notice coverage for Dispatcher/Scheduler duties when required.\r\nProgram & Administrative Support\r\nSupport Program Management with meeting notes, report formatting, and document management.\r\nMaintain the Training Tracker, including employee security credentials, certifications, permits, and travel documentation.\r\nTrain new employees on company and site policies, administrative procedures, timekeeping, and system navigation.\r\nManage office operations, including supply ordering, inventory control, and uniform issuance/stocking.\r\nAssist Procurement and Access teams with receiving materials, updating InfraLink, badge returns, and required forms.\r\nMaterial, Logistics & Site Support\r\nCreate and update material lists, prepare shipping documentation, and track materials throughout their lifecycle.l\r\nConsolidate purchases, shipments, and deliveries to ensure clear visibility and efficient processing.\r\nPick up and deliver items within the Washington Metropolitan Area (WMA) region, coordinate with vendors, M.C. Dean HQ staff, and IT support.\r\nQualifications\r\nHigh School Diploma with 6+ years of experience or\r\n4+ with an associate's degree or\r\n0+ years of experience with a bachelor's degree.\r\nProficiency with Microsoft Word, PowerPoint, Outlook, and working knowledge of Excel.\r\nAbility to learn and adapt to new software, platforms, and workflow tools.\r\nComfortable using Microsoft Teams, Google Drive, and multi-platform digital environments.\r\nStrong written and verbal communication skills.\r\nAbility to multitask, organize priorities, and work independently.\r\nStrong customer-service orientation with the ability to remain calm under pressure.\r\nExperience with federal or DoD contracting environments is a plus.\r\nProfessional, personable, and optimistic attitude\r\nStrong initiative and composure with difficult or high-pressure situations\r\nSkilled in conflict de-escalation\r\nTeam-oriented, adaptable, and service-focused\r\nNICET I / NICET in Fire Alarm Systems (Preferred)\r\nAbilities\r\nExposure to computer screens for an extended period of time.\r\nSitting for extended periods of time.\r\nReach by extending hands or arms in any direction.\r\nHave finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.\r\nListen to and understand information and ideas presented through spoken words and sentences.\r\nCommunicate information and ideas in speaking so others will understand.\r\nRead and understand information and ideas presented in writing.\r\nApply general rules to specific problems to produce answers that make sense.\r\nIdentify and understand the speech of another person.\r\nJ-18808-Ljbffr","company":"MC Dean","rawCompany":"mc dean","city":"McLean","state":"VA","isRemote":false,"isActive":false,"createdAt":"2026-08-08T01:49:46.312Z","occupations":[{"code":"43-6014.00","title":"Secretaries and Administrative Assistants, Except Legal, Medical, and Executive","slug":"secretaries-and-administrative-assistants-except-legal-medical-and-executive"},{"code":"43-6011.00","title":"Executive Secretaries and Executive Administrative Assistants","slug":"executive-secretaries-and-executive-administrative-assistants"},{"code":"21-1093.00","title":"Social and Human Service Assistants","slug":"social-and-human-service-assistants"}],"industries":[{"code":"561210","title":"Facilities Support Services","slug":"facilities-support-services"},{"code":"921190","title":"Other General Government Support","slug":"other-general-government-support"},{"code":"611710","title":"Educational Support Services","slug":"educational-support-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Support Specialist","description":"M.C. Dean\r\nM.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber-physical solutions for the nation's most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 7,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems . Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.\r\nOverview\r\nM.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber-physical solutions for the nation's most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 7,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems . Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.\r\nWhy Join Us?\r\nOur people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values, agility, expertise, and trust, we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.\r\nThe Life safety Program Support Specialist provides essential operational and administrative support for project managers, engineers, leadership, and onsite teams within a dynamic government environment. This role is critical to the Helpdesk Call Center, service coordination, documentation management, logistics, onboarding assistance, and day-to-day program operations across a multi-building campus.\r\nResponsibilities\r\nCoordination & Customer Service\r\nServe as an onsite coordinator, responding to phone calls, emails, and customer inquiries quickly and professionally.\r\nCreate, update, and track work requests in the Computerized Maintenance Management System (CMMS).\r\nDocument interactions through trouble tickets, service orders, and operational notes.\r\nCoordinate service delivery by scheduling maintenance activities and dispatching resources.\r\nProvide timely follow-up with customers regarding status updates and issue resolution.\r\nProvide flexible, short-notice coverage for Dispatcher/Scheduler duties when required.\r\nProgram & Administrative Support\r\nSupport Program Management with meeting notes, report formatting, and document management.\r\nMaintain the Training Tracker, including employee security credentials, certifications, permits, and travel documentation.\r\nTrain new employees on company and site policies, administrative procedures, timekeeping, and system navigation.\r\nManage office operations, including supply ordering, inventory control, and uniform issuance/stocking.\r\nAssist Procurement and Access teams with receiving materials, updating InfraLink, badge returns, and required forms.\r\nMaterial, Logistics & Site Support\r\nCreate and update material lists, prepare shipping documentation, and track materials throughout their lifecycle.l\r\nConsolidate purchases, shipments, and deliveries to ensure clear visibility and efficient processing.\r\nPick up and deliver items within the Washington Metropolitan Area (WMA) region, coordinate with vendors, M.C. Dean HQ staff, and IT support.\r\nQualifications\r\nHigh School Diploma with 6+ years of experience or\r\n4+ with an associate's degree or\r\n0+ years of experience with a bachelor's degree.\r\nProficiency with Microsoft Word, PowerPoint, Outlook, and working knowledge of Excel.\r\nAbility to learn and adapt to new software, platforms, and workflow tools.\r\nComfortable using Microsoft Teams, Google Drive, and multi-platform digital environments.\r\nStrong written and verbal communication skills.\r\nAbility to multitask, organize priorities, and work independently.\r\nStrong customer-service orientation with the ability to remain calm under pressure.\r\nExperience with federal or DoD contracting environments is a plus.\r\nProfessional, personable, and optimistic attitude\r\nStrong initiative and composure with difficult or high-pressure situations\r\nSkilled in conflict de-escalation\r\nTeam-oriented, adaptable, and service-focused\r\nNICET I / NICET in Fire Alarm Systems (Preferred)\r\nAbilities\r\nExposure to computer screens for an extended period of time.\r\nSitting for extended periods of time.\r\nReach by extending hands or arms in any direction.\r\nHave finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.\r\nListen to and understand information and ideas presented through spoken words and sentences.\r\nCommunicate information and ideas in speaking so others will understand.\r\nRead and understand information and ideas presented in writing.\r\nApply general rules to specific problems to produce answers that make sense.\r\nIdentify and understand the speech of another person.\r\nJ-18808-Ljbffr","datePosted":"2026-08-08T01:49:46.312Z","dateModified":"2026-08-08T01:49:46.312Z","hiringOrganization":{"@type":"Organization","name":"MC Dean","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"McLean","addressRegion":"VA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"85aa3d36aaef014675624e3a"},"url":"https://jobsearcher.com/jobs/85aa3d36aaef014675624e3a"}}