Network Administrator Sr

Job Description The South Carolina Department of Public Health is dedicated to helping people live healthylives in healthy communities. With approximately 3,000 employees at 68 locations across theState, S.C. DPH employs a diverse team who share a passion for making a difference doingrewarding work that touches people's lives every day.Candidates should be self-motivated, team-oriented, work under limited supervision, andrespond to priority tasks as needed. Candidates must also be able to form productiveworking relationships with individuals from diverse backgrounds and at all organizationallevels.WHY IS THIS POSITION OPEN (new role, increased work load, new dept., resignation,promotion)? If backfill Position – What separated the candidate you initially selected fromall the other resumes presented?Repost of 10414. To address increasing workload by supplementing Operations staff withinthe Network Operations Center to support enterprise network and identity services, includingSD-WAN, PKI, and secure authentication enhancements.SCOPE OF THE PROJECT:As the Agency continues to see increased growth in enterprise applications, data capabilities,and infrastructure modernization initiatives, the Department of Public Health (DPH) Office ofInformation Technology (OIT) is advancing the Agency's core network and identity servicesarchitecture to better leverage network resources, data, assets, infrastructure, and systems.Some of these initiatives include SD-WAN, Public Key Infrastructure (PKI), and secureauthentication and Active Directory enhancements. Consistent with best security practices,DPH is further enhancing the Agency's application ecosystems by expanding and maturing itsexisting Identity-Based Networking Services (IBNS) framework, leveraging certificate-basedauthentication to strengthen identity assurance across users and devices as a foundationalcomponent of the Agency's security architecture.The selected incumbent will work under the general guidance of the Network OperationsCenter section manager but will also be required to work closely with other teams andAgency staff at all levels. Selected candidates will follow the Agency's Change Managementprocess, and track and document the work and other tasks regularly communicating statusupdates to the assigned project manager.Candidate must be self-motivated, team-oriented, work under limited supervision, andrespond to priority tasks as needed.BILL RATE: $75.00 MAX BILL RATE PUBLIC SECTOR/GOV'TEXPERIENCE REQUIRED?NOREMOTE WORKPOSSIBILITY? NOPRE-EMPLOYMENT CHECKS (drug, credit, criminal, motor vehicle)?Credit history; Criminal background check; E-Verify; Confidentiality Agreement; BusinessAssociate Agreement; Drug Free Workplace Affidavit; Driving RecordDAILY DUTIES / RESPONSIBILITIES:The network administrators for these openings under the general guidance of the assignedNetwork Operations Center Manager will coordinate daily/weekly assignments for thedeployment, operational support, diagnostics, and troubleshooting of the Agency's criticalenterprise architecture. The network administrators will work with Network, Security, andother IT professional groups and non-IT staff to assist with problem resolution, mitigation ofissues, and to provide technical solutions. The network administrator will ensureassignments are completed accurately and on-time, and regularly provide progress, tasks, anddeliverables status updates to the assigned project manager.Specific duties and responsibilities will include but are not limited to the following:• Support enterprise network and identity initiatives including SD-WAN deployment,PKI lifecycle management, and secure authentication services• Monitor, identify, and remediate issues with Agency enterprise network and identityservices• Support network connectivity and authentication services on Windows-basedsystems• Support connectivity and secure access on mobile devices (i.e., Apple devices)• Manage the network and identity infrastructure lifecycle at all stages• Create and maintain network documentation (e.g., diagrams, coverage, and designdocumentation)• Assist with deployment, configuration, and support of SD-WAN, PKI, and secureauthentication solutions• Perform enterprise network deployments, installations, and upgradeso Requires comfort working on a ladder; ability to lift 40 lbs.• Perform firmware/software/security/feature upgrades across network and identityplatforms• Monitor Agency trouble ticket system and complete assigned network,authentication, and connectivity tickets• Will serve as the Agency's primary support resource for network and access-related(authentication) technical issues, troubleshooting and resolving mostcommon/routine problems• Assists Agency staff/contractors in resolving network, authentication, andconnectivity-related problems• Coordinate and assist with testing and validation of network and identity solutions• Adhere to State and Agency security and IT policies and standards• Work closely with key stakeholder groups, including Network, Security, and ServerHosting to ensure the appropriate level of engagement and focus is maintained• Assists various IT groups with other tasks as assigned such as with system/networkinstallations and upgrades (i.e. racking equipment)• Create, maintain, and review/improve upon network and identity documentation• Ability to plan, organize, review, and implement associated project milestones tocompletion• Provides updates to Project Team• Perform other tasks and duties as assignedEach selected candidate will be utilized for 40 hours per week for the duration of these andother projects and daily work as assigned. Job duties will require frequent site visits toremote office locations throughout the entire state of South Carolina, and the selectedincumbent must be flexible to the potential of travel days being occasionally extendedbeyond normal business hours.Applicants must demonstrate good oral and written communication skills and be able toprovide effective phone, desk-side, and support via email. Applicants must be able effectivelycommunicate technical and project details with IT and non-IT staff and at all levels.Support of the project:• DPH will require that the selected applicant sign the Agency's confidentiallyagreement and/or Business Associate (BA) agreement if applicable.• All web services must be secure.• Any changes to hours per day/week worked or scheduling must be approved by DPH.• Contractors must be available or onsite at DPH during each day/week at the Agency'sdiscretion, excluding state holidays, throughout the term of the contract with any at-home/remote work (i.e., outside the Agency) requiring prior approval.• DPH may require that the selected applicant successfully complete online HIPAA andother Agency training(s).• There will be a weekly review between each contractor and DPH to ensure theexpectations of this agreement are met.• Contractors must form productive working relationships with individuals fromdiverse backgrounds and at all organizational levels.• DPH will not accept any offers that include an "up-lift" charge. Contractor rates shallnot exceed the lesser of the maximum rates established under the State contract,Knowledge Services/DOT Staff, or this contract position.• Contractors are required to follow Agency IT Standards, policies, and proceduresincluding documentation.• All notes, documents, and work product resulting from this SOW shall become thesole property of the South Carolina Department of Public Health and the State ofSouth Carolina. Contractors shall not publish, share, or otherwise disclose suchmaterials without the prior written approval of DPH.Payment Schedule:All timesheets shall be entered and approved in a timely manner per State contract terms.The State will cover round-trip travel expenses associated with mileage to and from sites with400 Otarre Pkwy, Cayce, SC 29033 being the departure location if a state vehicle is notavailable. Extra costs will NOT be covered (i.e., benefits, insurance, food, room and board,etc.) for contractors under this contract.DPH Support:DPH will provide:• All required network accounts, access rights and tools to complete tasks.• Any DPH required training such as Agency online HIPAA.• Staff to assist with any application or procedure questions.• State vehicle if available and scheduling of vehicles for job duties• Workstation (i.e., Laptop) and required software.REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):1. 3+ Years of Experience withEnterprise Network Infrastructureand LAN Administration2. 3+ Years of Experience withInstalling, Configuring, andTroubleshooting switches andwireless access points3. 3+ Years of Experience with SD-WAN,PKI, and secure authenticationservices4. 3+ Years of Experience withTroubleshooting networkconnectivity on Windows and mobiledevices5. 3+ Years of Experience with creating,reading, and maintaining networkdocumentation and diagramsPREFERRED SKILLS (RANK IN ORDER OFIMPORTANCE):1. Any network or relatedcertification by an industryleader such as CompTIA, Cisco, orMicrosoft. (Please indicatewhether certificate is active orinactive on resume)2. Cisco Networking Academy orsimilar bootcamp/trainingADDITIONAL SKILLS1. Ability to perform on‑site physical network work, including lifting 40 lbs and workingon ladders2. Valid driver's license and ability to travel statewide to remote sites with a State ORPersonal Vehicle3. Strong verbal and written communication skills with both technical and non‑technicalstaff4. Strong interpersonal and customer service skillsREQUIRED EDUCATION: Associates Degree in arelevant field of work or high school diplomawith equivalent work experience.REQUIRED CERTIFICATIONS: NONE**Preference may be given to certifiedapplicants based also on overall experience,education, and work history.INTERVIEW PROCESS (who will conduct i/v,phone or in-person, how many rounds ofi/v's)?One initial round of phone interviews will bescheduled for the top 3 candidates after theclose of the posting date. If no candidate isselected a second round of interviews will beconducted. Possible candidates, even onesthat are not interviewed, will not bedisqualified until an offer is made andaccepted. The project team will conduct theinterviews.SCHEDULE INTERVIEW: How soon can youschedule an interview (date / times)?Candidates are expected to be available forone of the provided interview time slots.Failure to respond or participate may resultin disqualification at the Agency's discretion.RequirementsTravel: There will be a potential for travel within the State of South Carolina to DPH Field Offices. A Valid Driver's License is required for this position. A State Vehicle will be provided for this travel. The State will cover round-trip travel expenses associated with mileage to and from sites with 400 Otarre Pkwy, Cayce, SC 29033 being the departure location if a state vehicle is not available.Full job description attached and required and preferred skills are listed below.Additional details: All candidates must be able to work on ladders and lift at least 40 pounds of equipment multiple times on a daily basis.