{"schemaVersion":"jobsearcher.job.v1","id":"852d337d3a6da5f771c5972e","url":"https://jobsearcher.com/jobs/852d337d3a6da5f771c5972e","canonicalUrl":"https://jobsearcher.com/jobs/852d337d3a6da5f771c5972e","title":"Technical Support Representative II: Card Processing Solutions","description":"At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.\nThe Jack Henry Visa/MasterCard Card Services team is seeking a Debit/Credit Card Technical Support Representative to join our team.\nThis is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Springfield, MO; Monett, Mo;Louisiville, KY;\nWhat you’ll be responsible for:\nManage Visa/MasterCard dispute caseload and perform chargebacks and monitor case status as appropriate.\nWorks on non-complex to moderately complex projects and exercises judgement within defined procedures and practices.\nMonitors incoming cases and emails and resolves in accordance with Service Level Standards (SLS). Uses available support tools to assist the customer and/or recreate the issue.\nParticipates in training programs to continuously improve product knowledge and service skills.\nProcess disputes according to the Network Rules and Regulations with minimum error.\nProcess cardholder claims within Reg E and Z timeframes.\nWork in a team environment with shared objectives.\nAssist with cardholder calls when necessary.\nAbility to navigate multiple applications simultaneously.\nMay perform other job duties as assigned.\nWhat you’ll need to have:\nMust have at least 2 years work experience in a financial institution with debit/credit card dispute processing.\nWhat would be nice for you to have:\nAssociates or Bachelor’s degree\nGeneral knowledge of the financial industry, as it relates to banks and credit unions.\nIf you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.\nWhy Jack Henry?\nAt Jack Henry, we pride ourselves through our motto of, \"Do the right thing, do whatever it takes, and have fun.\" We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.\nWe demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.\nCulture of Commitment\nAsk our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.\nEqual Employment Opportunity\nAt Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.\nNo one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.\nRequests for full corporate job descriptions may be requested through the interview process at any time.","company":"Jackhenry","rawCompany":"jackhenry","city":"Allen","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-07-15T15:04:29.191Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"43-4041.00","title":"Credit Authorizers, Checkers, and Clerks","slug":"credit-authorizers-checkers-and-clerks"}],"industries":[{"code":"522390","title":"Other Activities Related to Credit Intermediation","slug":"other-activities-related-to-credit-intermediation"},{"code":"522110","title":"Commercial Banking","slug":"commercial-banking"},{"code":"522320","title":"Financial Transactions Processing, Reserve, and Clearinghouse Activities","slug":"financial-transactions-processing-reserve-and-clearinghouse-activities"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Representative II: Card Processing Solutions","description":"At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.\nThe Jack Henry Visa/MasterCard Card Services team is seeking a Debit/Credit Card Technical Support Representative to join our team.\nThis is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Springfield, MO; Monett, Mo;Louisiville, KY;\nWhat you’ll be responsible for:\nManage Visa/MasterCard dispute caseload and perform chargebacks and monitor case status as appropriate.\nWorks on non-complex to moderately complex projects and exercises judgement within defined procedures and practices.\nMonitors incoming cases and emails and resolves in accordance with Service Level Standards (SLS). Uses available support tools to assist the customer and/or recreate the issue.\nParticipates in training programs to continuously improve product knowledge and service skills.\nProcess disputes according to the Network Rules and Regulations with minimum error.\nProcess cardholder claims within Reg E and Z timeframes.\nWork in a team environment with shared objectives.\nAssist with cardholder calls when necessary.\nAbility to navigate multiple applications simultaneously.\nMay perform other job duties as assigned.\nWhat you’ll need to have:\nMust have at least 2 years work experience in a financial institution with debit/credit card dispute processing.\nWhat would be nice for you to have:\nAssociates or Bachelor’s degree\nGeneral knowledge of the financial industry, as it relates to banks and credit unions.\nIf you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.\nWhy Jack Henry?\nAt Jack Henry, we pride ourselves through our motto of, \"Do the right thing, do whatever it takes, and have fun.\" We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.\nWe demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.\nCulture of Commitment\nAsk our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.\nEqual Employment Opportunity\nAt Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.\nNo one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.\nRequests for full corporate job descriptions may be requested through the interview process at any time.","datePosted":"2026-07-15T15:04:29.191Z","dateModified":"2026-07-15T15:04:29.191Z","hiringOrganization":{"@type":"Organization","name":"Jackhenry","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Allen","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"852d337d3a6da5f771c5972e"},"url":"https://jobsearcher.com/jobs/852d337d3a6da5f771c5972e"}}