{"schemaVersion":"jobsearcher.job.v1","id":"85229bfe17cdce54676ff8e1","url":"https://jobsearcher.com/jobs/85229bfe17cdce54676ff8e1","canonicalUrl":"https://jobsearcher.com/jobs/85229bfe17cdce54676ff8e1","title":"Technical Support Engineer","description":"Description:\n\nGeneral Description:\n\n Intrepid Control Systems is looking for a customer-focused Technical Support Engineer to join our Technical Support team. This position provides first-level technical assistance to customers using ICS hardware and software products for vehicle networks.\n\nThis is a hands-on, customer-facing position. You will work directly with customers by phone, email, online meetings, and occasionally in person to understand the issue they are experiencing, ask the right questions, and guide them through troubleshooting steps.\n\nThis is not a traditional IT help desk position. The role supports specialized ICS hardware and software products and includes hands-on work with product connections, wiring, software installation, licensing, networks, and test setups. You do not need previous experience with ICS products or automotive networks—we will provide product training. However, you should have a strong technical aptitude, enjoy solving problems, and be comfortable working directly with customers.\n\nRequirements:\n\nMinimum Requirements:\n\nHigh school diploma or equivalent required\n1–2 years of experience in technical support, customer support, IT, electronics, or a related field\nBasic understanding of computer systems and hardware\nStrong customer service and communication skills\nAbility to learn new technologies quickly\nAbility to communicate technical information clearly to customers with varying levels of technical knowledge\nExperience troubleshooting customer issues by phone or email preferred\n\nEssential Job Functions:\n\nRespond to customer questions and technical support requests by phone, email, online meetings, and in person\nCommunicate professionally and patiently with customers throughout the troubleshooting process\nGuide customers through hardware setup, product connections, software installation, wiring, and network configuration\nTroubleshoot issues involving ICS hardware, software, licensing, wiring, and networks\nCreate simulation and testing setups to reproduce customer environments and reported issues\nAssist customers with basic software license questions\nProcess and install customer software license requests\nGather hardware repair information and other necessary details for customer quotes\nCreate customer projects and testing setups using ICS hardware and software\nAccurately document customer interactions, troubleshooting steps, identified issues, and resolutions\nDocument and communicate hardware and software issues to the Quality Assurance and Development teams\nTest and verify reported issues, proposed solutions, and completed fixes\nFollow up with customers as appropriate to confirm their issues have been resolved\nEscalate advanced or unresolved technical issues to senior team members when appropriate\nMaintain current knowledge of ICS products, software, and support procedures\n\nSkills:\n\nStrong customer service orientation\nStrong verbal and written communication skills\nBasic troubleshooting, problem-solving, and analytical skills\nAbility to listen carefully and ask effective diagnostic questions\nAbility to explain technical instructions clearly and step by step\nProfessional and patient demeanor when assisting customers\nAbility to manage multiple customer requests and follow through to resolution\nAbility to document technical information accurately\nBasic understanding of Windows operating systems\nBasic networking and computer hardware knowledge\nAbility to follow technical processes and procedures\nAbility to work independently and collaboratively with a team\n\nBenefits:\n\nIntrepid Control Systems offers a competitive benefits package that includes:\n\nCompetitive compensation\nMedical, dental, and vision insurance\nGenerous paid time off and paid company holidays\nPaid parental leave\n401(k) plan with company match\nEmployer-paid life and disability insurance\nEmployee Assistance Program\nOn-site employee gym\nSupportive and collaborative work environment","company":"Intrepidcontrolsystems","rawCompany":"intrepidcontrolsystems","city":"New Troy","state":"MI","isRemote":false,"isActive":false,"createdAt":"2026-09-09T10:22:24.349Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer","description":"Description:\n\nGeneral Description:\n\n Intrepid Control Systems is looking for a customer-focused Technical Support Engineer to join our Technical Support team. This position provides first-level technical assistance to customers using ICS hardware and software products for vehicle networks.\n\nThis is a hands-on, customer-facing position. You will work directly with customers by phone, email, online meetings, and occasionally in person to understand the issue they are experiencing, ask the right questions, and guide them through troubleshooting steps.\n\nThis is not a traditional IT help desk position. The role supports specialized ICS hardware and software products and includes hands-on work with product connections, wiring, software installation, licensing, networks, and test setups. You do not need previous experience with ICS products or automotive networks—we will provide product training. However, you should have a strong technical aptitude, enjoy solving problems, and be comfortable working directly with customers.\n\nRequirements:\n\nMinimum Requirements:\n\nHigh school diploma or equivalent required\n1–2 years of experience in technical support, customer support, IT, electronics, or a related field\nBasic understanding of computer systems and hardware\nStrong customer service and communication skills\nAbility to learn new technologies quickly\nAbility to communicate technical information clearly to customers with varying levels of technical knowledge\nExperience troubleshooting customer issues by phone or email preferred\n\nEssential Job Functions:\n\nRespond to customer questions and technical support requests by phone, email, online meetings, and in person\nCommunicate professionally and patiently with customers throughout the troubleshooting process\nGuide customers through hardware setup, product connections, software installation, wiring, and network configuration\nTroubleshoot issues involving ICS hardware, software, licensing, wiring, and networks\nCreate simulation and testing setups to reproduce customer environments and reported issues\nAssist customers with basic software license questions\nProcess and install customer software license requests\nGather hardware repair information and other necessary details for customer quotes\nCreate customer projects and testing setups using ICS hardware and software\nAccurately document customer interactions, troubleshooting steps, identified issues, and resolutions\nDocument and communicate hardware and software issues to the Quality Assurance and Development teams\nTest and verify reported issues, proposed solutions, and completed fixes\nFollow up with customers as appropriate to confirm their issues have been resolved\nEscalate advanced or unresolved technical issues to senior team members when appropriate\nMaintain current knowledge of ICS products, software, and support procedures\n\nSkills:\n\nStrong customer service orientation\nStrong verbal and written communication skills\nBasic troubleshooting, problem-solving, and analytical skills\nAbility to listen carefully and ask effective diagnostic questions\nAbility to explain technical instructions clearly and step by step\nProfessional and patient demeanor when assisting customers\nAbility to manage multiple customer requests and follow through to resolution\nAbility to document technical information accurately\nBasic understanding of Windows operating systems\nBasic networking and computer hardware knowledge\nAbility to follow technical processes and procedures\nAbility to work independently and collaboratively with a team\n\nBenefits:\n\nIntrepid Control Systems offers a competitive benefits package that includes:\n\nCompetitive compensation\nMedical, dental, and vision insurance\nGenerous paid time off and paid company holidays\nPaid parental leave\n401(k) plan with company match\nEmployer-paid life and disability insurance\nEmployee Assistance Program\nOn-site employee gym\nSupportive and collaborative work environment","datePosted":"2026-09-09T10:22:24.349Z","dateModified":"2026-09-09T10:22:24.349Z","hiringOrganization":{"@type":"Organization","name":"Intrepidcontrolsystems","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"New Troy","addressRegion":"MI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"85229bfe17cdce54676ff8e1"},"url":"https://jobsearcher.com/jobs/85229bfe17cdce54676ff8e1"}}