Slot Attendant -Omaha

SummarySlot Attendant (Full-Time / Part-Time Available)Pay: $15/hour + Tips Position SummaryWarHorse Gaming Omaha is seeking a guest-focused Slot Attendant to deliver an exceptional gaming experience on our casino floor. This role is responsible for assisting guests with slot machine operations, jackpots, and service needs while maintaining a strong presence on the floor. If you thrive in a fast-paced, high-energy environment and enjoy providing top-tier service, this is a great opportunity to join our team. Key ResponsibilitiesProvide outstanding guest service by actively assisting guests on the gaming floor Respond promptly to slot machine issues and guest requests Perform minor machine repairs and resets as needed Process and verify hand-paid jackpots in accordance with internal controls Replenish ticket voucher paper in machines Explain game features, payouts, and jackpots to guests Create player accounts and issue player cards Assist guests with beverage service requests Maintain security of assigned equipment (keys, radios, handheld devices) Handle guest concerns professionally with empathy and ownership through resolution Support team members and maintain a positive work environment Follow all company policies, procedures, and regulatory requirements Attend required trainings and assist with onboarding of new team members QualificationsMust be 21 years of age or olderHigh school diploma or GED required (or equivalent experience) Prior customer service experience required Gaming or hospitality experience preferred Strong communication and problem-solving skills Comfortable using mobile devices, tablets, and basic computer systems Ability to multitask and remain composed in a fast-paced environment Demonstrated commitment to guest service excellence Core CompetenciesGuest Focus Communication Team Collaboration Problem Solving Flexibility & Adaptability Professionalism & Ethical Conduct Composure Under Pressure Work Environment & ScheduleMust be flexible to work days, nights, weekends, and holidaysCasino environment includes exposure to secondhand smoke and noise levelsRole requires standing, walking, and lifting up to 50 lbs as needed Licensing RequirementsMust be able to obtain and maintain a Nebraska Gaming LicenseBenefits (Full-Time Eligible)Medical, Dental, and Vision Insurance 401(k) with Company Match (Immediate Vesting) Paid Time Off (Vacation, Sick, Holiday) Quarterly Incentive Program Discounted Meal Program Why Join WarHorse Gaming?At WarHorse Gaming, we are committed to creating an exciting and welcoming environment for both our guests and team members. This is more than a job-it's an opportunity to be part of a growing organization that values service, teamwork, and community. Equal Opportunity StatementHo-Chunk, Inc. / WarHorse Gaming is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Preference may be given to persons of Native American descent in accordance with applicable laws.