WC BILLING CLERK

SUMMARY Performs general clerical duties including the following: Analyze and interpret abnormal meter reading reports for errors and make corrections as needed. Creates and processes read reports for billing. Generates meter reading and billing schedule each month to distribute to meter reading supervisor and collection office employees. Runs all reports for all controls for billing personnel to help process for billing. Oversees the process of bills mailed out to customers i.e water and electric. Generates reread orders for electric and water customers for billing and customer requests for re-reads. Responds to customer complaints, inquiries and provides advice and assistance on high electric and water bills due to possible errors in billing and re-reads. Creates orders, enters electric and water meter change orders. Assist with data entry on power routes. Billing adjustments, corrections, over/under reads on meters. Voids and rebills making adjustment vouchers on manual adjustments. Billing Clerk will be responsible for compiling and saving all processed data reports for billing and auditing purposes. Will be responsible for adding late notice fees and penalties on delinquent accounts. Must be able to learn the current electric and water data receiving system. Assure all daily alerts reports are reviewed with appropriate personnel and customer alerted as needed. This job description is not intended to be all-inclusive; an employee will also perform other reasonably related job responsibilities as assigned by the Manager or Assistant Manager. ESSENTIAL DUTIES AND RESPONSIBILITIES Performs general clerical duties. Analyzes and interprets abnormal meter reading report for errors and make corrections as needed. Creates and processes read reports for billing. Generates meter reading and billing schedules. Runs all reports for all controls to assist billing personnel in the billing process. Generates reread orders for electric and water customers for billing and requests for rereads. Responds to customer complaints, inquiries and provides advice and assistance on high electric and water bills. Create orders, enter electric, and water meter changes. Assist with data entry on power routes. Billing adjustments, corrections, over/under reads on meters. Voids and rebills as needed. Billing Clerk will be responsible for compiling and saving all processed data reports for auditing purposes Adds late notice fees and penalties to delinquent account. Must be able to learn the current electric and water data receiving system. Assure all daily alerts reports are gone over with appropriate personnel and customer alerted as needed. Other job related office duties that may be designated by the Manager or the Assistant Manager. QUALIFICATIONS REQUIREMENTS An individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND EXPERIENCE Minimum high school diploma or equivalent. Preferably, a Degree in Business Administration or at least two years community college or college level accounting or business courses or work experience with the billing department of at least 2 years. Minimum of 2 years work experience in accounts receivable demonstrating increased responsibility. Minimum of 2 years in customer service involving handling customer complaints and explaining policy. JOB SKILLS Must have considerable knowledge of accounting principles, practices and procedures and excellent knowledge of best practices office practices/procedures and some knowledge of clerical principles and practices in purchasing; Must have considerable knowledge of the preparation and presentation of reports containing financial information and data and experience preparing and presenting oral and written reports; Must have knowledge and skill in MS office software-Word, Excel, Outlook, basic accounting; Must have proven skills in conflict resolution, resilience, handling complaints. Ability to analyze and interpret financial data, draw conclusions and prepare clear and concise reports and recommendations. Must perform all duties in our billing department to ensure the billing process is completed daily. Ability to communicate and deal with public and co-workers in a professional and positive manner; Ability to handle customer complaints skillfully and respectfully; Ability to work and deal with wide range of individuals, dealing with situations in which the individual may be upset over some issue involved with the utility billing department; Ability to work effectively with frequent interruptions in a team environment as a team player; Integrity, in the performance of assigned tasks; CERTIFICATES, LICENSES, AND REGISTRATIONS: Valid driver's license from the State of Mississippi PHYSICAL DEMANDS While performing duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand, sit, use hands, stoop, kneel or reach with hands and arms. On various occasions, employee will be required to lift up to fifty (50) pounds. Specific vision required by this job includes close vision, color vision, depth perception and ability to adjust to focus; WORK ENVIRONMENT While performing the essential functions of this job, the employee works in an office environment primarily constantly receiving work orders from customers and customer inquiries. This environment on occasion becomes very frenzied and stressful. Local travel to and from the collections office and city hall and other offices is sometimes required daily. DISCLAIMER; Must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately without causing a significant safety threat to self or others; the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skill required of all personnel so classified. The job description is not an employment agreement and/or expressed or implied employment contract. Management has the exclusive right to alter this job description at any time without notice. To comply with the Americans Disability Act (ADA), the City may make reasonable accommodations for qualified individuals with disabilities to enable them to perform the essential job functions.