Service Writer

Position Title: Service Writer Position Summary: The Service Writer is responsible for the overall efficient operation of the parts and service department. You will be responsible for service writing and service work sales, scheduling service appointments, managing our storefront and over-the-counter retail sales, supervising retail and service shop staff, and ensuring high-level customer service. This role requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment. Duties and Responsibilities: Service Writing, Sales and Scheduling: Accurately write/quote service work and persuade customers to book repair work with LRT. Schedule service appointments and allocate resources effectively to meet customer deadlines and requirements. Work directly with manufacturers to intake and process warranty claims. Ensure that service technicians have the necessary tools, parts and equipment to perform their duties efficiently and are utilized in an efficient manner. Customer Service: Interact with customers to address inquiries, resolve complaints, and ensure satisfaction with services provided. Understand their needs, address concerns, and provide solutions to ensure customer satisfaction and loyalty. Safety and Compliance: Enforce safety protocols and compliance with industry regulations to maintain a safe working environment. Conduct regular inspections of shop equipment and facilities to identify potential hazards and address them accordingly. Administrative Duties: Prepare reports and forecasts related to parts and service operations. Maintain accurate records of sales transactions, service/work orders, appointments, and customer contact information. Qualifications: Experience in mechanical diagnosis and service writing/estimation. Attention to detail and problem-solving abilities. Excellent communication skills, both verbal and written, to interact with customers and employees. Ability to work well in a changing environment and adapt to shifting customer priorities. Job Type: Full-time Pay: $55,000.00 - $70,000.00 per year Benefits: Dental insurance Health insurance Paid time off Vision insurance Shift: 8 hour shift Day shift Work Days: Monday to Friday Language: Spanish (Required) Work Location: In person