Patient Service Representative - Receptionist

Job Description Salary:Who This Role Is ForThis is not a typical receptionist position. You are the first and last impression of our practice. You set the tone for the entire patient experience and help keep the office running smoothly, even when things get busy. We are looking for someone who can handle people, pressure, and pace at the same time. We can train systems. We cannot train attitude, awareness, or accountability.The Reality of This RoleYou will manage phones, patients, and scheduling simultaneouslyThere will be moments where multiple patients need your attention at onceYou will interact with patients who are late, frustrated, confused, or in a rushYou are expected to stay calm, professional, and friendly in all of those situationsYour ability to communicate clearly and keep things moving directly impacts the entire officeIf you prefer a slow, predictable environment, this will feel overwhelming.What Success Looks LikeYou will thrive here if you naturally:Stay composed and solution-focused under pressureCommunicate clearly, confidently, and with intentionTake ownership when something goes wrong instead of deflectingManage multiple priorities without shutting downPay attention to details like names, timing, and accuracyFollow through quickly and reliablyMaintain a positive tone even during stressful momentsThis Is NOT the Right Role for You If You:Get flustered when multiple things happen at onceAvoid difficult conversations with patientsNeed constant direction instead of taking initiativeStruggle receiving direct feedbackTend to blame systems or others when mistakes happenWhat Youll Be DoingGreet and check in patients with confidence and warmthManage a high volume of phone calls and schedulingVerify insurance and communicate financial expectations clearlyCoordinate patient flow and keep the schedule movingHandle patient questions, concerns, and occasional frustrationSupport other areas of the practice when neededWhat We ValueWalk the Walk: We do what we say and own our mistakesShift the Paradigm: We create a standout, memorable patient experienceThink Big: We dont settle for average performanceBe Family Oriented: We treat patients and teammates with genuine careGrow: We expect continuous improvementDeliver Happiness: Every interaction mattersApplication Requirement (Important)To be considered, include the word clarity in your application responses so we know you read this fully.Final NoteThis role is fast-paced, people-heavy, and requires strong communication and composure. We are not looking for someone to answer phones. We are looking for someone who can control the front of the office and elevate the patient experience.If that sounds like you, apply!