{"schemaVersion":"jobsearcher.job.v1","id":"84af8a75053fd00a971637e5","url":"https://jobsearcher.com/jobs/84af8a75053fd00a971637e5","canonicalUrl":"https://jobsearcher.com/jobs/84af8a75053fd00a971637e5","title":"Amazon Connect Architect","description":"Location: Plano, TX (Onsite) (Onsite)Work Authentication: OPT, USC,H1B,TN,H4EAD,L2EAD (Strictly No GC, GCEAD and CPT)Employment Type: C2CPosted Date: August 25, 2026ApplyJob DescriptionProficiency in at least one modern programming language (e.g., Python, Java)Experience implementing cloud contact center platforms, preferably Amazon ConnectStrong expertise with Infrastructure as Code (e.g., Terraform)Ability to architect and implement AWS applications and networkingExperience with CI/CD tools (e.g., Jules) and version control (Bitbucket, Git)Ability to rapidly build proof-of-concepts and scale them into enterprise solutionsAdvanced knowledge of application and infrastructure architecture principlesKnowledge of voice technologies (e.g., WebRTC), call recording, and telephony platforms (plus)Experience troubleshooting, monitoring, and production support in large environments using tools such as Splunk, Datadog, and CloudWatchExperience building and supporting enterprise solutions on AWSStrong understanding of contact center operations (required)AI skills: conversational AI + speech analytics integrations; GenAI/LLM use for agent assist/summarization/knowledge retrieval, with responsible AI practices (PII, controls, guardrails)Key ResponsibilitiesProficiency in at least one modern programming language (e.g., Python, Java)Experience implementing cloud contact center platforms, preferably Amazon ConnectStrong expertise with Infrastructure as Code (e.g., Terraform)Ability to architect and implement AWS applications and networkingExperience with CI/CD tools (e.g., Jules) and version control (Bitbucket, Git)Ability to rapidly build proof-of-concepts and scale them into enterprise solutionsAdvanced knowledge of application and infrastructure architecture principlesKnowledge of voice technologies (e.g., WebRTC), call recording, and telephony platforms (plus)Experience troubleshooting, monitoring, and production support in large environments using tools such as Splunk, Datadog, and CloudWatchExperience building and supporting enterprise solutions on AWSStrong understanding of contact center operations (required)AI skills: conversational AI + speech analytics integrations; GenAI/LLM use for agent assist/summarization/knowledge retrieval, with responsible AI practices (PII, controls, guardrails)Must-Have SkillsProficiency in at least one modern programming language (e.g., Python, Java)Experience implementing cloud contact center platforms, preferably Amazon ConnectStrong expertise with Infrastructure as Code (e.g., Terraform)Ability to architect and implement AWS applications and networkingExperience with CI/CD tools (e.g., Jules) and version control (Bitbucket, Git)Ability to rapidly build proof-of-concepts and scale them into enterprise solutionsAdvanced knowledge of application and infrastructure architecture principlesKnowledge of voice technologies (e.g., WebRTC), call recording, and telephony platforms (plus)Experience troubleshooting, monitoring, and production support in large environments using tools such as Splunk, Datadog, and CloudWatchExperience building and supporting enterprise solutions on AWSStrong understanding of contact center operations (required)AI skills: conversational AI + speech analytics integrations; GenAI/LLM use for agent assist/summarization/knowledge retrieval, with responsible AI practices (PII, controls, guardrails)Required QualificationsExp: 12+ yearsExperience building and supporting enterprise solutions on AWSStrong understanding of contact center operations (required)Experience implementing cloud contact center platforms, preferably Amazon ConnectAbility to rapidly build proof-of-concepts and scale them into enterprise solutionsAdvanced knowledge of application and infrastructure architecture principlesAI skills: conversational AI + speech analytics integrations; GenAI/LLM use for agent assist/summarization/knowledge retrieval, with responsible AI practices (PII, controls, guardrails)Preferred QualificationsKnowledge of voice technologies (e.g., WebRTC), call recording, and telephony platforms (plus)","company":"Pinnacle Arc","rawCompany":"pinnacle arc","city":"Plano","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-09-06T08:22:44.734Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Amazon Connect Architect","description":"Location: Plano, TX (Onsite) (Onsite)Work Authentication: OPT, USC,H1B,TN,H4EAD,L2EAD (Strictly No GC, GCEAD and CPT)Employment Type: C2CPosted Date: August 25, 2026ApplyJob DescriptionProficiency in at least one modern programming language (e.g., Python, Java)Experience implementing cloud contact center platforms, preferably Amazon ConnectStrong expertise with Infrastructure as Code (e.g., Terraform)Ability to architect and implement AWS applications and networkingExperience with CI/CD tools (e.g., Jules) and version control (Bitbucket, Git)Ability to rapidly build proof-of-concepts and scale them into enterprise solutionsAdvanced knowledge of application and infrastructure architecture principlesKnowledge of voice technologies (e.g., WebRTC), call recording, and telephony platforms (plus)Experience troubleshooting, monitoring, and production support in large environments using tools such as Splunk, Datadog, and CloudWatchExperience building and supporting enterprise solutions on AWSStrong understanding of contact center operations (required)AI skills: conversational AI + speech analytics integrations; GenAI/LLM use for agent assist/summarization/knowledge retrieval, with responsible AI practices (PII, controls, guardrails)Key ResponsibilitiesProficiency in at least one modern programming language (e.g., Python, Java)Experience implementing cloud contact center platforms, preferably Amazon ConnectStrong expertise with Infrastructure as Code (e.g., Terraform)Ability to architect and implement AWS applications and networkingExperience with CI/CD tools (e.g., Jules) and version control (Bitbucket, Git)Ability to rapidly build proof-of-concepts and scale them into enterprise solutionsAdvanced knowledge of application and infrastructure architecture principlesKnowledge of voice technologies (e.g., WebRTC), call recording, and telephony platforms (plus)Experience troubleshooting, monitoring, and production support in large environments using tools such as Splunk, Datadog, and CloudWatchExperience building and supporting enterprise solutions on AWSStrong understanding of contact center operations (required)AI skills: conversational AI + speech analytics integrations; GenAI/LLM use for agent assist/summarization/knowledge retrieval, with responsible AI practices (PII, controls, guardrails)Must-Have SkillsProficiency in at least one modern programming language (e.g., Python, Java)Experience implementing cloud contact center platforms, preferably Amazon ConnectStrong expertise with Infrastructure as Code (e.g., Terraform)Ability to architect and implement AWS applications and networkingExperience with CI/CD tools (e.g., Jules) and version control (Bitbucket, Git)Ability to rapidly build proof-of-concepts and scale them into enterprise solutionsAdvanced knowledge of application and infrastructure architecture principlesKnowledge of voice technologies (e.g., WebRTC), call recording, and telephony platforms (plus)Experience troubleshooting, monitoring, and production support in large environments using tools such as Splunk, Datadog, and CloudWatchExperience building and supporting enterprise solutions on AWSStrong understanding of contact center operations (required)AI skills: conversational AI + speech analytics integrations; 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