Operations Manager, Pool & Beach

Join our team at the Coral Casino Beach & Cabana Club as Operations Manager focused on Pool and Beach areas.Under the supervision of the General Manager, the Operations Manager, Pool & Beach will play a crucial role in maintaining the high standards of excellence that our members expect within the pool and beach operations. This role involves leading daily operations, ensuring exceptional service delivery, and managing a diverse team to provide a seamless and luxurious experience. The ideal candidate is a detail-oriented, "hands-on", proactive leader with a passion for hospitality and a commitment to exceeding member expectations.This position is compensated at $72,000 - $75,0000 annually depending on experience and is eligible for 10% bonus opportunity.What You'll DoEnsure smooth daily operations across all pool and beach departments by leading daily pre-shift communication about daily events, projects and expectations while providing direct oversight on the floorDevelop and implement operational policies and procedures to enhance efficiency and member satisfactionSupervise, train and support the lifeguard team, pool and cabana attendant teamsSchedule shifts and manage staff rosters to ensure adequate coverage at all times while either personally covering or sourcing coverage for call-outsConduct regular team meetings and in-service lifeguard training sessions to maintain high standards of safety, service and operational efficiencyEnsure all safety protocols and procedures are strictly followed including updating and constantly looking to improve the property's Emergency Action PlanConduct regular safety inspections and audits of pool/ beach areas as well as lifesaving equipmentRegularly review payroll to ensure time punches are accurate and address any irregularities with team membersEnsure all rules and regulations are enforced for both members and guests consistently across all departmentsEnsure a superior member experience by maintaining high service standards and responding promptly to member inquiries, requests, and concernsDevelop and implement strategies to personalize services and enhance the overall member experienceRegularly interact with members to gather feedback and ensure their needs are being metLead, mentor, and manage a team of staff, providing guidance and support to ensure high performance and professional developmentConduct regular performance evaluations, providing feedback and implementing professional development plansManage the department equipment needs requesting with operational budget in mind, implementing cost-saving measures without compromising service qualityOversee inventory management, ensuring adequate supplies and materials are ordered/ requisitioned while controlling costsEnsure the club's facilities are maintained to the highest standards of cleanliness, safety, and functionality through daily walk throughs of the property and working with the Chief Engineer to ensure tasks are assigned and accomplished efficientlyImplement and enforce safety protocols and emergency procedures to ensure a safe environment for members and staffStay up to date on industry regulations and best practices, making necessary adjustments to club policiesIdentify and implement opportunities for operational improvements to enhance member satisfaction and operational efficiencyWork closely with other departments (i.e. food and beverage, operations, facility maintenance, etc.) to ensure a cohesive guest experienceWork collaboratively with counterpart Operations Manager to provide support for other areas within OperationsDrive operational effectiveness through the implementation of standard operating procedures in line with the requirements as laid out by the General ManagerOther job duties as assigned. RequirementsAbility to manage Member and guest complaints and disputes to a satisfactory resolutionAbility to work a flexible schedule including days, nights, weekends, and holidaysComfortable working in a fast-paced environmentMust work well in stressful and high-pressure situationsTwo-year college degree or a minimum of three years of related experienceCPR and First Aid certificationsLifeguard certification (required)Lifeguard Instructor certification (preferred)Ability to climb stairs, balance, stoop, kneel, crawl, crouch, bend, stretch, twist, and reachAbility to push, pull, carry, and lift items up to 25 poundsPrimarily works outdoors and in a hybrid indoor/outdoor environmentAbility to withstand continuous mental activitiesAbility to withstand continuous repetitive motionsWhat We're Looking ForDynamic, outgoing personality; articulate, friendly, punctual, and proactiveHigh level of client service, professionalism, and attention to detailExcellent verbal communication, organizational, and follow-through skills. Fluency in the English languageExperienced hospitality professional with a minimum of three years of relevant experienceHonest, reliable, and demonstrates a passionate commitment to the ClubWhy This Role is Worth It Work in one of the most unique oceanfront settings in Santa BarbaraBe part of a team that values professionalism and consistencyGain experience in a high-standard hospitality environmentBuild strong guest service skills that translate anywhereBenefits401(k) with employer matchMedical, dental, and vision coveragePaid time off30% employee discount at Fin's and retail outletsEmployee events and team experiences. Benefits are subject to eligibility requirements and may be modified at the Company's discretion.About The ClubThe Club, located at Butterfly Beach in Santa Barbara, is one of the most elite social clubs in the world. As part of the Ty Warner Hotels & Resorts portfolio, its sister properties include Montecito Club, San Ysidro Ranch, Four Seasons Resort the Biltmore Santa Barbara, Sandpiper Golf Club, Four Seasons New York and Las Ventanas al Paraíso in Los Cabos, Mexico. We focus on delivering a consistent, high-quality experience for our members and guests through strong service standards and a team-first approach.Equal Opportunity Employer Coral Casino Beach & Cabana Club LLC is an Equal Opportunity Employer and considers all applicants without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, marital status, military/veteran status, genetics, or any other protected status.