{"schemaVersion":"jobsearcher.job.v1","id":"849f0c131d00a52616edb83b","url":"https://jobsearcher.com/jobs/849f0c131d00a52616edb83b","canonicalUrl":"https://jobsearcher.com/jobs/849f0c131d00a52616edb83b","title":"Shift Leader","description":"The Shift Leader is responsible and accountable for all Restaurant activities while on duty. The Shift Leader will work with the Restaurant Management Team to ensure all activities are consistent with and supportive of the Restaurant’s business plan. They will ensure all Team Members are performing their job responsibilities and meeting expectations.\n\nThe Shift Leader performs Leadership, Management, and Organizational tasks while supervising fellow Teammates, monitoring their performance, to ensure they comply with company and safety policies, and delegate tasks appropriately.\n\nFollow the steps outlined in the DHC Training Program to learn and train new skills, duties, and responsibilities\n• Abide and enforce to the rules and direction given by the Restaurant Management Team and refrains from insubordination • Communicate to their immediate Supervisor when additional training guidance and practice is needed\nEffectively and consistently does required Ops Walks and Q&A checks to correct areas of opportunity\nOrganize shift schedules for Team Members and monitor attendance, tardiness, and time off\nAssign duties to specific Team Members based on role and skill level\nUnderstand how each job responsibility impacts Guests, the Team, and overall Restaurant Operations and success\nGreet Guests, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions\nEnsure Team Members work together with their Teammates to prepare items on the DHC menu while following cooking instructions, safety procedures, and sanitary requirements\nUse specific kitchen machinery/equipment such as ice cream dispensers, fryers, warmers, etc.\nEnsure Restaurant cleanliness is conducted daily by delegating the clearing of tables, sweeping, and mopping floors, washing/sanitizing/disinfecting kitchen utensils and high touch-point areas, and servicing restrooms\nHandle Guests’ concerns and complaints professionally and calmly to resolve problems according to Restaurant Policy\nMaintain a neat and tidy appearance by wearing a uniform and adhering to the DHC Uniform Policy\nAre performance-oriented and performance driven; understand performance expectations and are aware of performance results\nProvide direction, supervision, and feedback to maintain high levels of productivity and Team morale\nCommunicate Team Member work performance to the Restaurant Management Team and appropriately address performance issues\nTrain new and current Team Members\nBalance cash drawers and prepare cash deposits as assigned by the Restaurant Management Team\nEffectively plan, organize, and implement all daily operational routines and activities\nComplete all required administrative duties and daily paperwork including required checklists\nSupervise and perform closing and/or opening activities as directed by the Restaurant Management Team\nEstablish an environment of trust to ensure honest, open, and direct communication\nRole model and set a positive example for the entire Team in all aspects of business and personnel practices\nFollows all company guidelines for food and cash controls; follows all cost control guidelines to maintain and minimize Restaurant costs; properly uses all products, supplies, and equipment facilities\nCommunicate effectively with Team Members and Management to resolve any interpersonal issues as needed\nCurrent student or high school diploma/GED preferred\nMust be at least 18 years old and fluent in English\nCertified in all stations following the DHC Training Program\nFlexibility to work nights, weekends, holidays, opening and closing shifts\nAbility to stand for long periods of time and work in a fast-paced environment\nAbility to bend and stoop and lift 50 – 75 lbs comfortably\nAbility to work in close quarters and around heat\nPositive attitude while conducting all duties\nCommitment to Guest satisfaction. Looks at Restaurant Operations from the Guest’s point of view\nEffective communicator with co-workers and the Restaurant Management Team\nExcellent organization, planning, time management, delegation, and problem-solving skills\nMust have reliable transportation to work, a driver’s license and proof of insurance\nMust have telephone or other reliable method of communicating with Restaurant Management Team and Teammates","company":"Dave","rawCompany":"dave","city":"Normal","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:39:06.316Z","occupations":[{"code":"35-1012.00","title":"First-Line Supervisors of Food Preparation and Serving Workers","slug":"first-line-supervisors-of-food-preparation-and-serving-workers"},{"code":"11-9051.00","title":"Food Service Managers","slug":"food-service-managers"},{"code":"39-1022.00","title":"First-Line Supervisors of Personal Service Workers","slug":"first-line-supervisors-of-personal-service-workers"}],"industries":[{"code":"722511","title":"Full-Service Restaurants","slug":"full-service-restaurants"},{"code":"722513","title":"Limited-Service Restaurants","slug":"limited-service-restaurants"},{"code":"722514","title":"Cafeterias, Grill Buffets, and Buffets","slug":"cafeterias-grill-buffets-and-buffets"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Shift Leader","description":"The Shift Leader is responsible and accountable for all Restaurant activities while on duty. The Shift Leader will work with the Restaurant Management Team to ensure all activities are consistent with and supportive of the Restaurant’s business plan. They will ensure all Team Members are performing their job responsibilities and meeting expectations.\n\nThe Shift Leader performs Leadership, Management, and Organizational tasks while supervising fellow Teammates, monitoring their performance, to ensure they comply with company and safety policies, and delegate tasks appropriately.\n\nFollow the steps outlined in the DHC Training Program to learn and train new skills, duties, and responsibilities\n• Abide and enforce to the rules and direction given by the Restaurant Management Team and refrains from insubordination • Communicate to their immediate Supervisor when additional training guidance and practice is needed\nEffectively and consistently does required Ops Walks and Q&A checks to correct areas of opportunity\nOrganize shift schedules for Team Members and monitor attendance, tardiness, and time off\nAssign duties to specific Team Members based on role and skill level\nUnderstand how each job responsibility impacts Guests, the Team, and overall Restaurant Operations and success\nGreet Guests, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions\nEnsure Team Members work together with their Teammates to prepare items on the DHC menu while following cooking instructions, safety procedures, and sanitary requirements\nUse specific kitchen machinery/equipment such as ice cream dispensers, fryers, warmers, etc.\nEnsure Restaurant cleanliness is conducted daily by delegating the clearing of tables, sweeping, and mopping floors, washing/sanitizing/disinfecting kitchen utensils and high touch-point areas, and servicing restrooms\nHandle Guests’ concerns and complaints professionally and calmly to resolve problems according to Restaurant Policy\nMaintain a neat and tidy appearance by wearing a uniform and adhering to the DHC Uniform Policy\nAre performance-oriented and performance driven; understand performance expectations and are aware of performance results\nProvide direction, supervision, and feedback to maintain high levels of productivity and Team morale\nCommunicate Team Member work performance to the Restaurant Management Team and appropriately address performance issues\nTrain new and current Team Members\nBalance cash drawers and prepare cash deposits as assigned by the Restaurant Management Team\nEffectively plan, organize, and implement all daily operational routines and activities\nComplete all required administrative duties and daily paperwork including required checklists\nSupervise and perform closing and/or opening activities as directed by the Restaurant Management Team\nEstablish an environment of trust to ensure honest, open, and direct communication\nRole model and set a positive example for the entire Team in all aspects of business and personnel practices\nFollows all company guidelines for food and cash controls; follows all cost control guidelines to maintain and minimize Restaurant costs; properly uses all products, supplies, and equipment facilities\nCommunicate effectively with Team Members and Management to resolve any interpersonal issues as needed\nCurrent student or high school diploma/GED preferred\nMust be at least 18 years old and fluent in English\nCertified in all stations following the DHC Training Program\nFlexibility to work nights, weekends, holidays, opening and closing shifts\nAbility to stand for long periods of time and work in a fast-paced environment\nAbility to bend and stoop and lift 50 – 75 lbs comfortably\nAbility to work in close quarters and around heat\nPositive attitude while conducting all duties\nCommitment to Guest satisfaction. Looks at Restaurant Operations from the Guest’s point of view\nEffective communicator with co-workers and the Restaurant Management Team\nExcellent organization, planning, time management, delegation, and problem-solving skills\nMust have reliable transportation to work, a driver’s license and proof of insurance\nMust have telephone or other reliable method of communicating with Restaurant Management Team and Teammates","datePosted":"2026-04-14T10:39:06.316Z","dateModified":"2026-04-14T10:39:06.316Z","hiringOrganization":{"@type":"Organization","name":"Dave","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Normal","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"849f0c131d00a52616edb83b"},"url":"https://jobsearcher.com/jobs/849f0c131d00a52616edb83b"}}