{"schemaVersion":"jobsearcher.job.v1","id":"848d7f8e51a38b741f8a2a79","url":"https://jobsearcher.com/jobs/848d7f8e51a38b741f8a2a79","canonicalUrl":"https://jobsearcher.com/jobs/848d7f8e51a38b741f8a2a79","title":"Scheduling Coordinator","description":"Primary Responsibilities: Be the best part of our patient’s day and offer WOW! customer service! You are responsible for\nprofessional patient communication (in-person, via phone, and electronically) and working with\nthe team to ensure positive patient experiences. You are the face of Wow! Smiles and are\nexpected to maintain a professional appearance and demeanor. On doctor days you are\nresponsible for providing a positive first impression and a lasting Wow! final impression on\npatients as they are arriving and leaving their appointments. You control the flow of the reception\narea and are the main point of communication between the clinical, admin & sales team.\nLocations: You have a home region that you are part of which includes 3-4 practices and will have a primary\nlocation assigned where you typically work out of, however you will be asked to assist in-person\nat other locations as needed.\nScheduling Coordinator: You are responsible for scheduling of appointments, collection of payments, following up on missed appointments, answering phone calls, handling patient questions and concerns.\nDuties:\nOpen and close office according to office protocol\nAnswer phone calls with professionalism following office protocols\nVerify and update demographic information\nGreet and welcome patients and visitors to practice\nInteract and have conversations with patients\nSet patient expectations if they have arrived early/late or we are not running on time\nBe aware of all patients in reception area and get updates if a patient is waiting for more than 10 minutes past their appointment time\nReview supplies for reception and provide order to manager\nAssist at check in with whatever needs they have (account, health history, HIPPA, new patient paperwork, etc.) and check in on the locator bar\nEnsure the reception area & overall office is clean and presentable to patients\nSchedule patients following templates based on information from clinical team\nManage recall system and maintain patients without appointments report\nEnsure patient confidentiality and following of HIPAA protocols\nFollow up on no show appointments after every patient day\nAnswer patient questions and concerns to the best of your ability and escalate to your manager as needed\nReceive and post patient payments, collect and update ACH/autopay information\nPrepare end of day reports and complete bank deposits\nSort and distribute mail\nAssist the sales & marketing team with:\nIntake and scheduling of new patients\nParticipating in minimum of 2 marketing events per quarter\nParticipate in internal and external marketing initiatives\nRepresent Wow! Smiles throughout the community\nBasic understanding of orthodontic treatment: when, why, & how we treat\nAttend and participate in company trainings, meetings, and events\nWork on projects as assigned, such as Past Due accounts, Care Calls, etc. and communicate with your manager if you need additional projects to work on\nOther duties as assigned\nPhysical and Environmental Requirements:\nMust be able to remain stationary or standing 50% of the time.\nMay occasionally move about inside the office to direct patients or access equipment.\nFinger dexterity is needed to access, enter, and retrieve data using a computer keyboards, phones, photocopiers, filing cabinets and fax machines.\nHearing: Must be able to communicate with patients, responsible parties, & team members to exchange accurate information in person,\nvia phone, and via text /email.\nExposure to moderate-loud noise levels and fast-paced, high anxiety environments.\nOccasionally may be required to lift up to 20 pounds to a height of 3 feet.\nPay: $21.00 per hour","company":"Wow","rawCompany":"wow","city":"Salinas","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-04-12T20:37:21.264Z","occupations":[{"code":"43-6013.00","title":"Medical Secretaries and Administrative Assistants","slug":"medical-secretaries-and-administrative-assistants"},{"code":"31-9091.00","title":"Dental Assistants","slug":"dental-assistants"},{"code":"29-2099.08","title":"Patient Representatives","slug":"patient-representatives"}],"industries":[{"code":"621210","title":"Offices of Dentists","slug":"offices-of-dentists"},{"code":"621498","title":"All Other Outpatient Care Centers","slug":"all-other-outpatient-care-centers"},{"code":"621399","title":"Offices of All Other Miscellaneous Health Practitioners","slug":"offices-of-all-other-miscellaneous-health-practitioners"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Scheduling Coordinator","description":"Primary Responsibilities: Be the best part of our patient’s day and offer WOW! customer service! You are responsible for\nprofessional patient communication (in-person, via phone, and electronically) and working with\nthe team to ensure positive patient experiences. You are the face of Wow! Smiles and are\nexpected to maintain a professional appearance and demeanor. On doctor days you are\nresponsible for providing a positive first impression and a lasting Wow! final impression on\npatients as they are arriving and leaving their appointments. You control the flow of the reception\narea and are the main point of communication between the clinical, admin & sales team.\nLocations: You have a home region that you are part of which includes 3-4 practices and will have a primary\nlocation assigned where you typically work out of, however you will be asked to assist in-person\nat other locations as needed.\nScheduling Coordinator: You are responsible for scheduling of appointments, collection of payments, following up on missed appointments, answering phone calls, handling patient questions and concerns.\nDuties:\nOpen and close office according to office protocol\nAnswer phone calls with professionalism following office protocols\nVerify and update demographic information\nGreet and welcome patients and visitors to practice\nInteract and have conversations with patients\nSet patient expectations if they have arrived early/late or we are not running on time\nBe aware of all patients in reception area and get updates if a patient is waiting for more than 10 minutes past their appointment time\nReview supplies for reception and provide order to manager\nAssist at check in with whatever needs they have (account, health history, HIPPA, new patient paperwork, etc.) and check in on the locator bar\nEnsure the reception area & overall office is clean and presentable to patients\nSchedule patients following templates based on information from clinical team\nManage recall system and maintain patients without appointments report\nEnsure patient confidentiality and following of HIPAA protocols\nFollow up on no show appointments after every patient day\nAnswer patient questions and concerns to the best of your ability and escalate to your manager as needed\nReceive and post patient payments, collect and update ACH/autopay information\nPrepare end of day reports and complete bank deposits\nSort and distribute mail\nAssist the sales & marketing team with:\nIntake and scheduling of new patients\nParticipating in minimum of 2 marketing events per quarter\nParticipate in internal and external marketing initiatives\nRepresent Wow! Smiles throughout the community\nBasic understanding of orthodontic treatment: when, why, & how we treat\nAttend and participate in company trainings, meetings, and events\nWork on projects as assigned, such as Past Due accounts, Care Calls, etc. and communicate with your manager if you need additional projects to work on\nOther duties as assigned\nPhysical and Environmental Requirements:\nMust be able to remain stationary or standing 50% of the time.\nMay occasionally move about inside the office to direct patients or access equipment.\nFinger dexterity is needed to access, enter, and retrieve data using a computer keyboards, phones, photocopiers, filing cabinets and fax machines.\nHearing: Must be able to communicate with patients, responsible parties, & team members to exchange accurate information in person,\nvia phone, and via text /email.\nExposure to moderate-loud noise levels and fast-paced, high anxiety environments.\nOccasionally may be required to lift up to 20 pounds to a height of 3 feet.\nPay: $21.00 per hour","datePosted":"2026-04-12T20:37:21.264Z","dateModified":"2026-04-12T20:37:21.264Z","hiringOrganization":{"@type":"Organization","name":"Wow","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Salinas","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"848d7f8e51a38b741f8a2a79"},"url":"https://jobsearcher.com/jobs/848d7f8e51a38b741f8a2a79"}}