iPostal1 Support Representative -(REMOTE)

1. About Our Client:The organization operates in the customer support sector, serving customers who purchase services both in stores and online. It addresses challenges in delivering efficient remote service and support by providing structured solutions and operational guidance through multiple communication channels. The company supports store associates, external customers, and vendor teams to ensure a seamless service experience.2. About the Opportunity:The iPostal1 Support Representative is responsible for delivering remote customer support by assisting customers and store associates with service fulfillment and issue resolution. This role is key to maintaining a high standard of customer service through effective communication and problem-solving. The position involves managing contacts via phone, email, and chat, and providing sales options when appropriate. It contributes to operational efficiency by accurately documenting interactions and leveraging organizational resources to resolve customer needs.3. Responsibilities:• Make outbound and handle inbound phone calls, emails, and chat sessions with customers, stores, and vendors• Identify customer needs and direct them towards appropriate resolutions• Log all interactions and document service events in Salesforce• Create work orders and service events using internal systems• Collaborate with different organizational levels to ensure quality customer service• Communicate clearly and professionally; provide sales options and process sales through company systems• Work remotely with a reliable workspace and high-speed internet4. Requirements:• High School Diploma or GED• 3-5 years of customer support or service experience• Ability to apply technical and service knowledge to educate customers• Operational knowledge of Business and Technical Services policies and procedures• Strong communication and writing skills• Ability to maintain detailed and accurate service event records• Strong organizational and problem-solving skills related to customer service• Effective time management and operational productivity skills• Ability to multitask5. Pay Range and Compensation Package:• $15.00 to $16.00 per hour based on skills and experience6. Benefits & Perks:• Generous paid time off, including one Floating Holiday annually• Flexible work arrangements, including flexible hours and remote work• 401(k) plan with company match• Medical, dental, vision, life, and disability insurance with additional optional benefits• Associate store discounts and other perks such as discounts on mobile plans and movie ticketsEqual Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.