{"schemaVersion":"jobsearcher.job.v1","id":"8451ed7ce3cb9e4f155c60b7","url":"https://jobsearcher.com/jobs/8451ed7ce3cb9e4f155c60b7","canonicalUrl":"https://jobsearcher.com/jobs/8451ed7ce3cb9e4f155c60b7","title":"Application Support Engineer","description":"4 weeks ago Be among the first 25 applicants\r\nGet AI-powered advice on this job and more exclusive features.\r\nAt Foley, we are revolutionizing the way companies recruit, screen, and monitor drivers. This is an exciting time for us as we scale our B2B vertical SaaS business and modernize our products for the future. If you are a strategic thinker who thrives in complexity, is energized by impact, and wants to work with a team passionate about building great products and helping customers, we would love to talk to you.\r\nWe believe in Teammateship, Grit and Innovation .... our core values. Whether collaborating internally or assisting customers, we approach every challenge with humor, optimism, and a commitment to success.\r\nAPPLICATION SUPPORT ENGINEER\r\nAs an Application Support Engineer, you will join our growing Technology Operations (TechOps) team to ensure that our internal and external customers receive best-in-class application support. You'll be responsible for resolving technical issues, monitoring application logs (using Datadog), reviewing and writing SQL queries, and working with our Scrum teams to deliver new products, features, and workflow enhancements. Communication, innovation, drive, and a positive attitude are essential to success in this role.\r\nThis position requires solid proficiency in application support (2+ years), comfort with support ticketing systems, and a commitment to excellent customer service.\r\nThis is a REMOTE option - Those residing in AZ, CT, FL, GA, IL, IN, MA, NE, NH, NJ, NY, NC, PA, SC, TN, TX, & WI are welcome to apply!\r\nThe Compensation for this position starts at $75,000\r\nAt Foley, we value our employees and treat them with respect while providing them with opportunities to make a difference. In addition to contributing on an individual level, you will be expected to help foster an environment of safety, collaboration, and learning within our development organization. Your communication skills, innovation, drive, and positive attitude will be essential to success in this role.\r\nWhat You Will Do\r\nIn your first 30 days, you will\r\nLearn how Foley's products and services work, and how we can have a positive impact on our customers' businesses\r\nMeet and get to know your teammates and stakeholders across our engineering and TechOps organizations\r\nFamiliarize yourself with our ticketing system, processes, and tools for development and deployment\r\nBegin monitoring application health using Datadog and responding to real-time alerts\r\nWithin your first 6 months, you will\r\nProvide Level 2 support for both internal and external customers, troubleshooting application issues, prioritizing tickets, and ensuring high-quality resolutions\r\nReview, write, and optimize SQL queries to assist with data-related requests, ensuring data accuracy and timely updates\r\nCollaborate with cross-functional Scrum teams to enhance our product offerings, providing insights from a support perspective\r\nInvestigate, diagnose, and escalate complex technical issues in alignment with established processes\r\nContribute to documentation and knowledge-base articles, improving our support processes and team efficiency\r\nFoster a culture of collaboration, continuous improvement, and customer-centric\r\nWhat We'd Like You To Have\r\n2+ years of experience in Application Support, with demonstrable outcomes in ticketing systems and customer service\r\nProficiency in writing and reviewing SQL (queries, stored procedures, troubleshooting data issues)\r\nExperience monitoring application logs and working with alerting tools (Datadog experience highly preferred)\r\nFamiliarity with .NET, C#, or other similar programming languages (ability to read/write C# is a plus)\r\nStrong interpersonal skills, with the ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders\r\nExperience in an Agile/Scrum environment, collaborating closely with engineering, QA, and operations teams\r\nAbility to multitask, prioritize, and remain calm in high-pressure situations\r\nStrong problem-solving skills, a creative mindset, and a willingness to learn new tools and technologies\r\nWhat You'll Love About Foley\r\nThe People : Our close-knit, exceptionally talented teams are the heart of Foley. Our employees and customers consistently highlight our team spirit. Check out our customer feedback on Trustpilot.\r\nOutstanding Benefits : Choose from 3 medical plans, 2 levels of dental, and 2 levels of vision plans. Enjoy generous vacation, sick, and personal time off, plus a 401K plan with a match. We support your well-being so you can live your best life.\r\nIdeas Over Egos : In our entrepreneurial environment, you have the freedom to explore new ideas and approaches, backed by a collaborative team.\r\nProfessional Growth : We prioritize internal growth and encourage employees to apply for new opportunities. Our People Operations team is here to help you plan and achieve your career goals.\r\nOur Environment : We celebrate success and believe in transparency and teamwork. We invest in collaboration tools to ensure face-to-face interactions, even in a virtual space. Many of our roles are remote, but we ensure our employees remain engaged and connected.\r\nWhat We Do, How We Do It\r\nMany companies handle recruitment, background screening, and regulatory management in a fragmented way, using different vendors for recruitment, screening, and regulatory requirements. This approach is inefficient, costly, and increases the risk of overlooking important details.\r\nAt Foley, we offer a seamless platform that manages recruitment, screening, and regulatory requirements under one roof. By integrating powerful technology with our deep expertise, we provide a comprehensive and superior experience for our customers.\r\nWhere We're Headed\r\nWe are continuously developing new solutions to address future challenges in recruitment, screening, and regulatory management. Our focus is on leveraging extensive data collection and innovative technologies, such as predictive analytics, to identify top talent and assess company risks. Our goal is to deliver cutting-edge solutions that drive success.\r\nWhat It's Like To Work With Us\r\nDiving Deep: Become an expert in a niche industry\r\nContinual Growth: Advance your career and skills\r\nLifelong Friends: Build lasting relationships along the way\r\nWe are a 250+ person company on the brink of explosive growth, thanks to our AI-powered technology and predictive analytics. If you're ready to join our journey, visit us at www.foleyservices.com\r\nReady to join our TechOps team as an Application Support Engineer? Apply now and let's explore how your skills and experience can help us deliver an even better experience for Foley's customers!\r\nKeywords\r\nTechnical Support Engineer\r\nIT Support Engineer\r\nSoftware Support Engineer\r\nSystems Support Engineer\r\nApplication Support Analyst\r\nTechnical Support Analyst\r\nApplication Maintenance Engineer\r\nTechnical Support Specialist\r\nApplication Support Specialist\r\nIT Support Specialist\r\nTechnical Services Engineer\r\nCustomer Support Engineer\r\nTechnical Operations Engineer\r\nApplication Systems Engineer\r\nSupport Developer\r\nSeniority level Seniority level Entry level\r\nEmployment type Employment type Full-time\r\nJob function Industries IT Services and IT Consulting\r\nReferrals increase your chances of interviewing at Foley by 2x\r\nSign in to set job alerts for \"Application Support Engineer\" roles. Wireless Systems Technical Support Engineer (US-Based) Technical Support Engineer (Remote- US Based) ServiceNow Application Support Specialist Global Support Engineer II - Surgical Robotics Regional Sales Specialist - Electric Sub Metering Atlanta, GA $140,000.00-$150,000.00 4 days ago\r\nWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.\r\nJ-18808-Ljbffr","company":"Foley","rawCompany":"foley","city":"St Albans","state":"VT","isRemote":false,"isActive":false,"createdAt":"2026-04-22T04:41:55.022Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Application Support Engineer","description":"4 weeks ago Be among the first 25 applicants\r\nGet AI-powered advice on this job and more exclusive features.\r\nAt Foley, we are revolutionizing the way companies recruit, screen, and monitor drivers. This is an exciting time for us as we scale our B2B vertical SaaS business and modernize our products for the future. If you are a strategic thinker who thrives in complexity, is energized by impact, and wants to work with a team passionate about building great products and helping customers, we would love to talk to you.\r\nWe believe in Teammateship, Grit and Innovation .... our core values. Whether collaborating internally or assisting customers, we approach every challenge with humor, optimism, and a commitment to success.\r\nAPPLICATION SUPPORT ENGINEER\r\nAs an Application Support Engineer, you will join our growing Technology Operations (TechOps) team to ensure that our internal and external customers receive best-in-class application support. You'll be responsible for resolving technical issues, monitoring application logs (using Datadog), reviewing and writing SQL queries, and working with our Scrum teams to deliver new products, features, and workflow enhancements. Communication, innovation, drive, and a positive attitude are essential to success in this role.\r\nThis position requires solid proficiency in application support (2+ years), comfort with support ticketing systems, and a commitment to excellent customer service.\r\nThis is a REMOTE option - Those residing in AZ, CT, FL, GA, IL, IN, MA, NE, NH, NJ, NY, NC, PA, SC, TN, TX, & WI are welcome to apply!\r\nThe Compensation for this position starts at $75,000\r\nAt Foley, we value our employees and treat them with respect while providing them with opportunities to make a difference. In addition to contributing on an individual level, you will be expected to help foster an environment of safety, collaboration, and learning within our development organization. Your communication skills, innovation, drive, and positive attitude will be essential to success in this role.\r\nWhat You Will Do\r\nIn your first 30 days, you will\r\nLearn how Foley's products and services work, and how we can have a positive impact on our customers' businesses\r\nMeet and get to know your teammates and stakeholders across our engineering and TechOps organizations\r\nFamiliarize yourself with our ticketing system, processes, and tools for development and deployment\r\nBegin monitoring application health using Datadog and responding to real-time alerts\r\nWithin your first 6 months, you will\r\nProvide Level 2 support for both internal and external customers, troubleshooting application issues, prioritizing tickets, and ensuring high-quality resolutions\r\nReview, write, and optimize SQL queries to assist with data-related requests, ensuring data accuracy and timely updates\r\nCollaborate with cross-functional Scrum teams to enhance our product offerings, providing insights from a support perspective\r\nInvestigate, diagnose, and escalate complex technical issues in alignment with established processes\r\nContribute to documentation and knowledge-base articles, improving our support processes and team efficiency\r\nFoster a culture of collaboration, continuous improvement, and customer-centric\r\nWhat We'd Like You To Have\r\n2+ years of experience in Application Support, with demonstrable outcomes in ticketing systems and customer service\r\nProficiency in writing and reviewing SQL (queries, stored procedures, troubleshooting data issues)\r\nExperience monitoring application logs and working with alerting tools (Datadog experience highly preferred)\r\nFamiliarity with .NET, C#, or other similar programming languages (ability to read/write C# is a plus)\r\nStrong interpersonal skills, with the ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders\r\nExperience in an Agile/Scrum environment, collaborating closely with engineering, QA, and operations teams\r\nAbility to multitask, prioritize, and remain calm in high-pressure situations\r\nStrong problem-solving skills, a creative mindset, and a willingness to learn new tools and technologies\r\nWhat You'll Love About Foley\r\nThe People : Our close-knit, exceptionally talented teams are the heart of Foley. Our employees and customers consistently highlight our team spirit. Check out our customer feedback on Trustpilot.\r\nOutstanding Benefits : Choose from 3 medical plans, 2 levels of dental, and 2 levels of vision plans. Enjoy generous vacation, sick, and personal time off, plus a 401K plan with a match. We support your well-being so you can live your best life.\r\nIdeas Over Egos : In our entrepreneurial environment, you have the freedom to explore new ideas and approaches, backed by a collaborative team.\r\nProfessional Growth : We prioritize internal growth and encourage employees to apply for new opportunities. Our People Operations team is here to help you plan and achieve your career goals.\r\nOur Environment : We celebrate success and believe in transparency and teamwork. We invest in collaboration tools to ensure face-to-face interactions, even in a virtual space. Many of our roles are remote, but we ensure our employees remain engaged and connected.\r\nWhat We Do, How We Do It\r\nMany companies handle recruitment, background screening, and regulatory management in a fragmented way, using different vendors for recruitment, screening, and regulatory requirements. This approach is inefficient, costly, and increases the risk of overlooking important details.\r\nAt Foley, we offer a seamless platform that manages recruitment, screening, and regulatory requirements under one roof. By integrating powerful technology with our deep expertise, we provide a comprehensive and superior experience for our customers.\r\nWhere We're Headed\r\nWe are continuously developing new solutions to address future challenges in recruitment, screening, and regulatory management. Our focus is on leveraging extensive data collection and innovative technologies, such as predictive analytics, to identify top talent and assess company risks. Our goal is to deliver cutting-edge solutions that drive success.\r\nWhat It's Like To Work With Us\r\nDiving Deep: Become an expert in a niche industry\r\nContinual Growth: Advance your career and skills\r\nLifelong Friends: Build lasting relationships along the way\r\nWe are a 250+ person company on the brink of explosive growth, thanks to our AI-powered technology and predictive analytics. If you're ready to join our journey, visit us at www.foleyservices.com\r\nReady to join our TechOps team as an Application Support Engineer? Apply now and let's explore how your skills and experience can help us deliver an even better experience for Foley's customers!\r\nKeywords\r\nTechnical Support Engineer\r\nIT Support Engineer\r\nSoftware Support Engineer\r\nSystems Support Engineer\r\nApplication Support Analyst\r\nTechnical Support Analyst\r\nApplication Maintenance Engineer\r\nTechnical Support Specialist\r\nApplication Support Specialist\r\nIT Support Specialist\r\nTechnical Services Engineer\r\nCustomer Support Engineer\r\nTechnical Operations Engineer\r\nApplication Systems Engineer\r\nSupport Developer\r\nSeniority level Seniority level Entry level\r\nEmployment type Employment type Full-time\r\nJob function Industries IT Services and IT Consulting\r\nReferrals increase your chances of interviewing at Foley by 2x\r\nSign in to set job alerts for \"Application Support Engineer\" roles. Wireless Systems Technical Support Engineer (US-Based) Technical Support Engineer (Remote- US Based) ServiceNow Application Support Specialist Global Support Engineer II - Surgical Robotics Regional Sales Specialist - Electric Sub Metering Atlanta, GA $140,000.00-$150,000.00 4 days ago\r\nWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.\r\nJ-18808-Ljbffr","datePosted":"2026-04-22T04:41:55.022Z","dateModified":"2026-04-22T04:41:55.022Z","hiringOrganization":{"@type":"Organization","name":"Foley","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"St Albans","addressRegion":"VT","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"8451ed7ce3cb9e4f155c60b7"},"url":"https://jobsearcher.com/jobs/8451ed7ce3cb9e4f155c60b7"}}