Remote Customer Technical Support

1. About Our Client:This organization operates in the smart home security industry, addressing the challenge of protecting and connecting families, businesses, and commercial customers. It has a long history dating back to 1874 and is recognized as the leading smart home security provider in the U.S. The organization focuses on innovation to meet evolving customer needs and provides services at a large scale.2. About the Opportunity:The Remote Customer Technical Support role is designed for individuals who are adept at problem-solving and can work independently in a fast-paced, changing environment. The position is central to maintaining and improving customer satisfaction by providing technical assistance and resolving issues related to alarm systems and home automation. The role contributes directly to enhancing the customer experience through technical troubleshooting, education, and support.3. Responsibilities:• Work collaboratively with customers and coworkers in a dynamic environment• Self-manage tasks and adapt to a fast-paced, changing work setting• Multitask across multiple systems and applications• Handle inbound customer calls addressing alarm system and home automation issues• Troubleshoot using guided workflows to resolve customer problems during calls• Maintain regular, consistent, and punctual attendance• Present Virtual Service Call options to save customers time and money• Assist customers with scheduling onsite technician visits when needed• Provide excellent customer interactions using empathy and soft skills• Maintain a quiet, private, distraction-free work area with adequate internet for remote work• Take ownership of customer service and issue resolution• Adapt to changes and feedback to improve performance and technology use4. Requirements:• High school diploma or equivalent• Troubleshooting skills• Strong organizational skills• Excellent verbal and written communication skills• Reliability and dependability• Ability to empathize and connect with customers• Ability to multitask, prioritize, and self-start• Proficient problem solving and customer de-escalation skills• Minimum one year of customer service experience• Technical experience is beneficial but not required• Typing speed of at least 35 wpm• Intermediate knowledge of computer applications5. Pay Range and Compensation Package:• Starting hourly rate of $17.00, increasing to $20.00 after 180 days with incremental increases of $0.50 every 30 days• Access to healthcare benefits, 401(k) plan with company match• Short-term and long-term disability coverage• Life insurance and wellbeing benefits• Paid time off accrual up to 120 hours in first year, increasing thereafter• Six paid holidays6. Benefits & Perks:• Paid on-the-job training• Paid time off• Pet insurance• Tuition reimbursement• Adoption assistance• Volunteer opportunities• Childcare and eldercare resources• Shift-differential policy for supplemental pay during high call volumes or less-desirable shifts• Career advancement opportunitiesEqual Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or origin.Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.