Applications Analyst

DEFINITIONThe purpose of this position is to administer, support, maintain, and improve enterprise applications and related technology platforms that support municipal operations. This position serves as a primary technical resource for business-critical systems, with an emphasis on Enterprise Resource Planning (ERP) software and other Tyler Technologies applications used to deliver City services.This position is responsible for troubleshooting and resolving complex application and systems issues, coordinating with software vendors, supporting secure application administration and system availability, documenting processes and system configurations, and assisting with technology projects and continuous improvement efforts. The position also serves as an escalation point for advanced helpdesk issues and provides guidance and knowledge transfer to service desk staff.This position works under administrative supervision, exercising independent judgment within established policies, procedures, and technical standards, and reports major activities to the Applications Supervisor or IT Director.ESSENTIAL FUNCTIONS (Not all inclusive)Administers Enterprise Resource Planning (ERP) software and related Tyler Technologies applications that support municipal operations.Coordinates ERP and related application projects by tracking tasks, supporting testing, and implementation activities, working with stakeholders, vendors, and IT staff to support timely and effective project completion.Diagnoses and resolves complex application, server, and client-related issues; performs maintenance, backups, and recovery tasks; and assists in maintaining reliable system performance and availability.Monitors application and system performance, identifies trends or recurring issues, and provides recommendations to improve reliability and efficiency.Assists in evaluating, testing, implementing, and supporting enterprise applications and related software solutions to meet organizational and system requirements.Creates and maintains technical documentation and provides training and support for effective system use.Responds to escalated help desk inquiries and mentors and guides helpdesk staff in troubleshooting and support procedures.Coordinates with users and software/hardware vendors to troubleshoot, elevate, and resolve application and system issues.Develops and maintains scripts or automation tools to improve routine system administration and application support tasks.Ensures system availability and addresses urgent issues outside regular business hours, as needed.Gathers and analyzes system and support data and prepares reports to support troubleshooting, planning, and service improvement.Assists with disaster recovery, data retention, and continuity procedures, including backups, recovery testing, and documentation to support data integrity and system restoration readiness.Supports secure system and application administration practices and assists with implementing security-related controls, updates, and procedures in coordination with IT leadership and designated security personnel.Assists with the investigation and resolution of security-related system or application issues and supports incident response activities as assigned.Reviews system alerts, logs, and security-related notifications relevant to supported applications and servers, and escalates concerns in accordance with established procedures.Attends training events, conventions, and keeps current on technology trends.Additional DutiesPerforms related work, as assigned.Minimum Education and Experience RequirementsAssociate's degree in Computer Science, Information Systems, or a closely related field; or an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.One (1) year of experience supporting information technology systems in a public-sector environment or supporting public-sector clients in a comparable environment; experience supporting enterprise applications in a municipal or other government setting is preferred.Three (3) years of experience administering and supporting Microsoft Windows Server environments and Active Directory within an organization.Experience supporting Enterprise Resource Planning (ERP) software preferred, including Tyler Technologies software or similar enterprise applications used in the public sector.Experience coordinating or leading Enterprise Resource Planning (ERP) or other technology projects involving multiple stakeholders and teams preferred.Special Certifications and LicensesMicrosoft infrastructure, cloud, or security certifications or equivalent experience preferred.Driver's license valid in the State of Florida.BENEFITSTotal Rewards – Why Work for the City of Deltona?We offer more than competitive pay – we provide long-term stability, professional growth, and meaningful community impact.Work-Life Balance36-hour full-time workweek12 paid holidaysGenerous paid leave accrualVolunteer Time OffFinancial SecurityParticipation in the Florida Retirement System (FRS), one of the nation's strongest state-backed retirement systemsEmployer-funded retirement contributionsDefined benefit pension option or investment plan optionLong-term stability and portability across Florida public employersDeferred compensation (457) optionsHealth & WellnessComprehensive medical, dental, and vision coverageLife insurance and supplemental coverage optionsPet insurance optionsEmployee Assistance ProgramWellness initiativesProfessional GrowthTuition reimbursementTraining and development opportunitiesCareer advancement within municipal governmentEmployee discount programs and recognition initiativesVeteran PreferenceVeteran Preference in appointments will be given to those eligible.To be eligible for Veteran Preference, you must furnish a Department of Defense document, commonly known as form DD-214 (Member 4 Copy recommended) or military discharge papers or equivalent certification from the DVA, listing military status, dates of service and discharge type before the closing date of the job posting. Please redact the social security number and date of birth information from all documents submitted.In addition, the disabled veteran shall also furnish a document from the Department of Defense, the DVA, or the Department certifying that the veteran has a service-connected disability.J-18808-Ljbffr