{"schemaVersion":"jobsearcher.job.v1","id":"842935bfa95c110099d56cdf","url":"https://jobsearcher.com/jobs/842935bfa95c110099d56cdf","canonicalUrl":"https://jobsearcher.com/jobs/842935bfa95c110099d56cdf","title":"Technical Support Representative","description":"Job Details Job Location: Service Lane eAdvisor - Troy, MI 48084. Technical Support Representative.\r\nAbout this role This role is ideal for individuals that are passionate about Computer Science, Information Technology, or a related field and are looking to gain hands-on experience in both software quality assurance and technical support.\r\nWhat You\\'ll Do Perform testing and validation of beta-level software releases\r\nExecute test plans and document findings, including bugs and defects\r\nConduct exploratory testing to identify issues and \"break\" new software releases\r\nProvide technical support and troubleshooting for Service Lane eAdvisor dealership clients\r\nRespond to client requests for assistance via phone using remote desktop tools\r\nDiagnose and resolve basic hardware and software issues\r\nParticipate in the software development lifecycle\r\nGain hands-on experience in software design and quality assurance\r\nTravel Requirement: Less than 5%.\r\nDuties, responsibilities, and activities may change at any time with or without notice, in accordance with applicable laws.\r\nQualifications (Required Skills) Experience using and configuring Windows 7, 8, and 10\r\nExperience installing applications and drivers on Windows systems\r\nBasic knowledge of wireless networking\r\nProficiency with Microsoft Excel and Word\r\nStrong oral and written communication skills\r\nCustomer service-oriented mindset\r\nMust be able to work onsite at the designated office location Monday through Friday from 7:30 a.m. to 3:30 p.m.\r\nPreferred Skills Programming or Windows scripting experience\r\nExperience setting up wireless networks\r\nPrevious help desk or technical support experience\r\nEligible Employees May Receive Medical, dental, vision, and life insurance\r\n401(k) with company match\r\nPaid time off and holidays\r\nTraining will be provided\r\nStarting wage: $17/hour\r\nCompensation is based on experience, knowledge, and skills and represents a good faith estimate in accordance with applicable laws.\r\nWork Environment & Physical Requirements Ability to remain in a stationary position (sitting or standing) for extended periods\r\nAbility to operate a computer and standard office equipment (e.g., keyboard, mouse, headset)\r\nAbility to view and interpret information on a computer screen for extended periods\r\nAbility to communicate effectively via phone, video, and written communication\r\nAbility to participate in virtual meetings with or without reasonable accommodation\r\nAdditional Information Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.\r\nEmployment may be contingent upon a background check in accordance with applicable laws.\r\nNote: This job description is intended to outline the general responsibilities and requirements of the role. It is not an exhaustive list of all duties, tasks, or responsibilities that may be required. Responsibilities and priorities may evolve over time, and the company reserves the right to make changes at any time with or without notice.\r\nVehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.\r\nJ-18808-Ljbffr","company":"Paycom","rawCompany":"paycom","city":"Albany","state":"NY","isRemote":false,"isActive":false,"createdAt":"2026-07-16T01:56:22.101Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"488490","title":"Other Support Activities for Road Transportation","slug":"other-support-activities-for-road-transportation"},{"code":"811111","title":"General Automotive Repair","slug":"general-automotive-repair"},{"code":"441110","title":"New Car Dealers","slug":"new-car-dealers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Representative","description":"Job Details Job Location: Service Lane eAdvisor - Troy, MI 48084. Technical Support Representative.\r\nAbout this role This role is ideal for individuals that are passionate about Computer Science, Information Technology, or a related field and are looking to gain hands-on experience in both software quality assurance and technical support.\r\nWhat You\\'ll Do Perform testing and validation of beta-level software releases\r\nExecute test plans and document findings, including bugs and defects\r\nConduct exploratory testing to identify issues and \"break\" new software releases\r\nProvide technical support and troubleshooting for Service Lane eAdvisor dealership clients\r\nRespond to client requests for assistance via phone using remote desktop tools\r\nDiagnose and resolve basic hardware and software issues\r\nParticipate in the software development lifecycle\r\nGain hands-on experience in software design and quality assurance\r\nTravel Requirement: Less than 5%.\r\nDuties, responsibilities, and activities may change at any time with or without notice, in accordance with applicable laws.\r\nQualifications (Required Skills) Experience using and configuring Windows 7, 8, and 10\r\nExperience installing applications and drivers on Windows systems\r\nBasic knowledge of wireless networking\r\nProficiency with Microsoft Excel and Word\r\nStrong oral and written communication skills\r\nCustomer service-oriented mindset\r\nMust be able to work onsite at the designated office location Monday through Friday from 7:30 a.m. to 3:30 p.m.\r\nPreferred Skills Programming or Windows scripting experience\r\nExperience setting up wireless networks\r\nPrevious help desk or technical support experience\r\nEligible Employees May Receive Medical, dental, vision, and life insurance\r\n401(k) with company match\r\nPaid time off and holidays\r\nTraining will be provided\r\nStarting wage: $17/hour\r\nCompensation is based on experience, knowledge, and skills and represents a good faith estimate in accordance with applicable laws.\r\nWork Environment & Physical Requirements Ability to remain in a stationary position (sitting or standing) for extended periods\r\nAbility to operate a computer and standard office equipment (e.g., keyboard, mouse, headset)\r\nAbility to view and interpret information on a computer screen for extended periods\r\nAbility to communicate effectively via phone, video, and written communication\r\nAbility to participate in virtual meetings with or without reasonable accommodation\r\nAdditional Information Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.\r\nEmployment may be contingent upon a background check in accordance with applicable laws.\r\nNote: This job description is intended to outline the general responsibilities and requirements of the role. It is not an exhaustive list of all duties, tasks, or responsibilities that may be required. Responsibilities and priorities may evolve over time, and the company reserves the right to make changes at any time with or without notice.\r\nVehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.\r\nJ-18808-Ljbffr","datePosted":"2026-07-16T01:56:22.101Z","dateModified":"2026-07-16T01:56:22.101Z","hiringOrganization":{"@type":"Organization","name":"Paycom","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Albany","addressRegion":"NY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"842935bfa95c110099d56cdf"},"url":"https://jobsearcher.com/jobs/842935bfa95c110099d56cdf"}}