{"schemaVersion":"jobsearcher.job.v1","id":"84154b8a23fa364b9a29b4e4","url":"https://jobsearcher.com/jobs/84154b8a23fa364b9a29b4e4","canonicalUrl":"https://jobsearcher.com/jobs/84154b8a23fa364b9a29b4e4","title":"WordPress Support Engineer","description":"About The CompanyRocket.net is a customer-centric technology company dedicated to delivering industry-leading WordPress hosting solutions. Our commitment to exceptional customer service is embedded in our core DNA and culture, ensuring that every interaction with our customers results in a world-class experience that exceeds expectations. We pride ourselves on creating an environment where innovation, collaboration, and customer satisfaction drive our success. As a rapidly growing organization, we are focused on empowering our team members to contribute meaningfully while working in a flexible and supportive setting.About The RoleWe are seeking skilled WordPress Support Engineers to join our frontline support team. In this role, you will be the primary point of contact for customers experiencing technical issues with their WordPress websites. Your expertise and dedication will be crucial in providing timely, effective, and friendly solutions that enhance the overall customer experience. The ideal candidate will possess a strong technical background in WordPress, excellent communication skills, and a passion for customer satisfaction. At Rocket.net, WordPress Support Engineers play a vital role in maintaining our reputation for unparalleled support and service quality.QualificationsMinimum of 2 years of experience working with WordPressExcellent written and verbal communication skills in EnglishPrevious experience with live chat and/or helpdesk support toolsFamiliarity with common web hosting environments including cPanel, NGINX, Apache, and MySQLProficiency with Linux command line (SSH) and WP-CLIExtensive experience troubleshooting WordPress issuesExperience with popular page builders and caching pluginsKnowledge of Cloudflare and advanced DNS conceptsExperience optimizing WordPress performance is a strong advantagePHP development skills for creating custom WordPress plugins are a plusUnderstanding of Redis, CDN, WAF, and page caching technologies is highly desirableResponsibilitiesServe as the first point of contact for customers reporting WordPress-related issuesDeliver exceptional customer service by taking ownership of problems and ensuring their swift resolutionProvide support through live chat, ticketing systems, and Slack communication channelsAdhere to standard operating procedures and escalate unresolved issues to internal teams as necessaryInvestigate and troubleshoot complex WordPress problems to assist customers beyond basic supportCreate and maintain knowledge base articles and technical documentation for community useIdentify recurring customer issues and translate them into feature requests for product improvementAssist customers with migrating their WordPress sites to the Rocket.net platformProvide expert guidance on DNS configuration and domain pointing to Rocket.netConsistently deliver a “WOW” experience that reinforces Rocket.net’s commitment to excellenceBenefitsRemote work opportunity allowing you to work from anywhere in the worldFlexible vacation policy with no denied vacation requestsPaid education and professional development to support career growthCollaborative and dynamic team environmentOpportunity to contribute to a fast-growing and innovative tech companyEqual OpportunityRocket.net is an equal opportunity employer committed to diversity and inclusion. We celebrate individual achievement and recognize the strength that comes from a diverse team. We are dedicated to providing accommodations for individuals with disabilities throughout the hiring process and beyond. If you require accommodation, please let us know so that we can work with you to meet your needs. We appreciate all applicants for their interest; however, only those selected for an interview will be contacted.","company":"Wiraa","rawCompany":"wiraa","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-10-28T09:37:40.568Z","occupations":[{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"WordPress Support Engineer","description":"About The CompanyRocket.net is a customer-centric technology company dedicated to delivering industry-leading WordPress hosting solutions. Our commitment to exceptional customer service is embedded in our core DNA and culture, ensuring that every interaction with our customers results in a world-class experience that exceeds expectations. We pride ourselves on creating an environment where innovation, collaboration, and customer satisfaction drive our success. As a rapidly growing organization, we are focused on empowering our team members to contribute meaningfully while working in a flexible and supportive setting.About The RoleWe are seeking skilled WordPress Support Engineers to join our frontline support team. In this role, you will be the primary point of contact for customers experiencing technical issues with their WordPress websites. Your expertise and dedication will be crucial in providing timely, effective, and friendly solutions that enhance the overall customer experience. The ideal candidate will possess a strong technical background in WordPress, excellent communication skills, and a passion for customer satisfaction. At Rocket.net, WordPress Support Engineers play a vital role in maintaining our reputation for unparalleled support and service quality.QualificationsMinimum of 2 years of experience working with WordPressExcellent written and verbal communication skills in EnglishPrevious experience with live chat and/or helpdesk support toolsFamiliarity with common web hosting environments including cPanel, NGINX, Apache, and MySQLProficiency with Linux command line (SSH) and WP-CLIExtensive experience troubleshooting WordPress issuesExperience with popular page builders and caching pluginsKnowledge of Cloudflare and advanced DNS conceptsExperience optimizing WordPress performance is a strong advantagePHP development skills for creating custom WordPress plugins are a plusUnderstanding of Redis, CDN, WAF, and page caching technologies is highly desirableResponsibilitiesServe as the first point of contact for customers reporting WordPress-related issuesDeliver exceptional customer service by taking ownership of problems and ensuring their swift resolutionProvide support through live chat, ticketing systems, and Slack communication channelsAdhere to standard operating procedures and escalate unresolved issues to internal teams as necessaryInvestigate and troubleshoot complex WordPress problems to assist customers beyond basic supportCreate and maintain knowledge base articles and technical documentation for community useIdentify recurring customer issues and translate them into feature requests for product improvementAssist customers with migrating their WordPress sites to the Rocket.net platformProvide expert guidance on DNS configuration and domain pointing to Rocket.netConsistently deliver a “WOW” experience that reinforces Rocket.net’s commitment to excellenceBenefitsRemote work opportunity allowing you to work from anywhere in the worldFlexible vacation policy with no denied vacation requestsPaid education and professional development to support career growthCollaborative and dynamic team environmentOpportunity to contribute to a fast-growing and innovative tech companyEqual OpportunityRocket.net is an equal opportunity employer committed to diversity and inclusion. We celebrate individual achievement and recognize the strength that comes from a diverse team. We are dedicated to providing accommodations for individuals with disabilities throughout the hiring process and beyond. If you require accommodation, please let us know so that we can work with you to meet your needs. We appreciate all applicants for their interest; however, only those selected for an interview will be contacted.","datePosted":"2026-10-28T09:37:40.568Z","dateModified":"2026-10-28T09:37:40.568Z","hiringOrganization":{"@type":"Organization","name":"Wiraa","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"84154b8a23fa364b9a29b4e4"},"url":"https://jobsearcher.com/jobs/84154b8a23fa364b9a29b4e4"}}