{"schemaVersion":"jobsearcher.job.v1","id":"83f6e07d4d2de5733ae59b8c","url":"https://jobsearcher.com/jobs/83f6e07d4d2de5733ae59b8c","canonicalUrl":"https://jobsearcher.com/jobs/83f6e07d4d2de5733ae59b8c","title":"Support Engineer","description":"At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.\nOur intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.\nWhile protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Diversity, reminds us to celebrate differences so you are empowered to bring your authentic self to work.\nWe're headquartered in Denver; Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.\nAs a Support Engineer at Ping Identity, you will handle complex support issues for Ping Identity's global customers using our products. Our Support team consists of accomplished engineers, and we welcome new industry talent to join our Ping family.\nThe Global Support Organization is the foremost interface between Ping and our valued customers and partners. We operate a follow-the-sun, multi-site, model. We work with our partners and customers twenty-four hours a day on services that affect both their workforce and customers. We help our customers to be successful in the application, administration, maintenance and tuning of their Ping solutions.\nYou will report to the Team Manager. Ping has developed a career ladder for support to ensure there is growth potential for all employees.\nYou Will:\nFocus on the customer first by assisting customers in design, implementation, and administration of ForgeRock products.\nEffectively and efficiently resolve technical challenges either by email, support portal, or voice\nManage multiple tickets while practicing great ticket housekeeping e.g. - status, next steps, timeline, business impact, problem summary, root cause analysis, solutions, etc.,\nReproducing customer problems internally, to enable the development and testing of a resolution.\nCollaborating with Support, Engineering, SREs, Product Management and Customer Success teams while respecting all team members and customers\nAdopting an 'always-learning' mentality, with a humble attitude about knowledge limitations, and the ability to learn from experience and informal/formal instruction. Showing a willingness to share knowledge with team members and customers.\nContribute to the closed loop feedback process - suggesting improvements in process refinement, product quality, and/skill development.\nEnsure best practices are followed and processes are adhered to with respect to compliance, security incidents, and data breaches.\nParticipating in the weekend queue manager/on-call rosters and scheduled public holiday coverage.\nBe Brave - speak your mind, ask why, or challenge the establishment (pushing the boundaries forward)\nHave Fun!\nYou Have:\nA minimum of 5 years of related experience with a bachelor’s degree; or equivalent work experience\nAdvanced technical proficiency with ForgeRock Directory Services\nYou Will Have an Advantage If:\nTechnical Degree plans preferred - Computer Engineering, CIS, MIS, CS\nA minimum of 5 years of related experience with a bachelor’s degree; or equivalent work experience\nExcellent Communication: verbal, written, listening, present confidently, know audience.\nExcellent Troubleshooting: analytical, creative thinking, inquisitive, resilient, adaptive\nSolid knowledge: REST API, SSL/TLS, IPv4, JSON, LDAP, Proxies\nExperienced working with Linux (administration & troubleshooting), Virtualization (enterprise environment), Cloud-based platforms (AWS, Azure, Google Cloud Platform)\nDevOps deployments - Docker, Scripting, Kubernetes\nStrong collaboration and teamwork skills.\nOur Benefits:\nOpen PTO\nParental Leave\nFree Healthcare Option\n401(k) Match\nGenerous Holiday Schedule\nCommuter Offset (Denver only)\nEducation Reimbursement\nPing Identity is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.\nSalary offers will be based on the candidate's qualifications.","company":"Ping Identity","rawCompany":"ping identity","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-08-15T12:28:54.301Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Support Engineer","description":"At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.\nOur intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.\nWhile protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Diversity, reminds us to celebrate differences so you are empowered to bring your authentic self to work.\nWe're headquartered in Denver; Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.\nAs a Support Engineer at Ping Identity, you will handle complex support issues for Ping Identity's global customers using our products. Our Support team consists of accomplished engineers, and we welcome new industry talent to join our Ping family.\nThe Global Support Organization is the foremost interface between Ping and our valued customers and partners. We operate a follow-the-sun, multi-site, model. We work with our partners and customers twenty-four hours a day on services that affect both their workforce and customers. We help our customers to be successful in the application, administration, maintenance and tuning of their Ping solutions.\nYou will report to the Team Manager. Ping has developed a career ladder for support to ensure there is growth potential for all employees.\nYou Will:\nFocus on the customer first by assisting customers in design, implementation, and administration of ForgeRock products.\nEffectively and efficiently resolve technical challenges either by email, support portal, or voice\nManage multiple tickets while practicing great ticket housekeeping e.g. - status, next steps, timeline, business impact, problem summary, root cause analysis, solutions, etc.,\nReproducing customer problems internally, to enable the development and testing of a resolution.\nCollaborating with Support, Engineering, SREs, Product Management and Customer Success teams while respecting all team members and customers\nAdopting an 'always-learning' mentality, with a humble attitude about knowledge limitations, and the ability to learn from experience and informal/formal instruction. Showing a willingness to share knowledge with team members and customers.\nContribute to the closed loop feedback process - suggesting improvements in process refinement, product quality, and/skill development.\nEnsure best practices are followed and processes are adhered to with respect to compliance, security incidents, and data breaches.\nParticipating in the weekend queue manager/on-call rosters and scheduled public holiday coverage.\nBe Brave - speak your mind, ask why, or challenge the establishment (pushing the boundaries forward)\nHave Fun!\nYou Have:\nA minimum of 5 years of related experience with a bachelor’s degree; or equivalent work experience\nAdvanced technical proficiency with ForgeRock Directory Services\nYou Will Have an Advantage If:\nTechnical Degree plans preferred - Computer Engineering, CIS, MIS, CS\nA minimum of 5 years of related experience with a bachelor’s degree; or equivalent work experience\nExcellent Communication: verbal, written, listening, present confidently, know audience.\nExcellent Troubleshooting: analytical, creative thinking, inquisitive, resilient, adaptive\nSolid knowledge: REST API, SSL/TLS, IPv4, JSON, LDAP, Proxies\nExperienced working with Linux (administration & troubleshooting), Virtualization (enterprise environment), Cloud-based platforms (AWS, Azure, Google Cloud Platform)\nDevOps deployments - Docker, Scripting, Kubernetes\nStrong collaboration and teamwork skills.\nOur Benefits:\nOpen PTO\nParental Leave\nFree Healthcare Option\n401(k) Match\nGenerous Holiday Schedule\nCommuter Offset (Denver only)\nEducation Reimbursement\nPing Identity is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.\nSalary offers will be based on the candidate's qualifications.","datePosted":"2026-08-15T12:28:54.301Z","dateModified":"2026-08-15T12:28:54.301Z","hiringOrganization":{"@type":"Organization","name":"Ping Identity","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"83f6e07d4d2de5733ae59b8c"},"url":"https://jobsearcher.com/jobs/83f6e07d4d2de5733ae59b8c"}}