{"schemaVersion":"jobsearcher.job.v1","id":"83f3f5a1cd5bb2d2b72d582d","url":"https://jobsearcher.com/jobs/83f3f5a1cd5bb2d2b72d582d","canonicalUrl":"https://jobsearcher.com/jobs/83f3f5a1cd5bb2d2b72d582d","title":"Sr. Field Support Engineer, eero","description":"Overview\nAt eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work – through fast, reliable secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of small business solutions and smart homes by designing our own hardware, enabling it with powerful software, and tying it all together to the cloud.\n\nWe are seeking a Sr. Field Support Engineer to join our team of existing Network Support Engineers (NSE) across the country. NSE’s investigate customer and fleet impacting issues, serve as SMEs for our product, engineering, marketing, and CX teams, and provide escalation support to senior leadership. NSE’s are the first line of support when it comes to identifying issues that can impact the customer experience, and this role will ensure we are meeting our commitments to customers across the globe.\n\nKey Responsibilities\n\nServe as an expert on networking, fleet monitoring, and customer support practices.\n\nHandle complex network issues, serving as the escalation point of contact for business leaders, IT staff, MSPs, and residential installations.\n\nVisit customer and partner locations – mapping new installations, troubleshooting, repairing, and installing complex network solutions (50‑75% travel).\n\nWork collaboratively with stakeholders across the organization, acting as the Voice of the Customer when making technical recommendations.\n\nInvestigate customer contacts, drilling into unique and complex networking issues to support T1, T2, and T3 Agents.\n\nBe part of the on‑call roster and handle incidents.\n\nAbility to travel both domestically and internationally ( About the Team\nAt eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work – through fast, reliable secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of small business solutions and smart homes by designing our own hardware, enabling it with software, and tying it all together to the cloud.\n\nBasic Qualifications\n\n3+ years of engineering experience\n\nExperience in the application of network design, including knowledge of major routing protocols, topology design, network hardware, device configuration, and traffic engineering\n\nPreferred Qualifications\n\nExperience converting insights into strategy and communicating complex ideas clearly and logically in written communication\n\nExperience providing and effectively communicating strategic and tactical recommendations based on data\n\nExperience communicating technical details verbally and in writing\n\nExperience working with fast‑moving, high‑performance teams and driving innovative solutions tailored to unique business environments\n\nExperience working with data and leveraging analytics to make decisions\n\nExperience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience managing multiple calendars\n\nExperience in enterprise software\n\nExperience in external enterprise customer‑facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences\n\nExcellent business acumen with a track record of success\n\nPrevious experience representing organizations at trade shows, conferences, and industry events.\n\nProven track record of taking ownership and delivering results\n\nExperience with system configuration, patching and upgrades\n\nExperience understanding of network topology and its impact on distributed system performance\n\nEqual Opportunity & Fair Chance\nAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.\n\nLos Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\n\nPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\n\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.\n\nThe base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.\n\nUSA, CA, Los Gatos - 176,600.00 - 239,000.00 USD annually\n\nUSA, CA, San Francisco - 176,600.00 - 239,000.00 USD annually\n\nUSA, ID, Boise - 153,600.00 - 207,800.00 USD annually\n\nUSA, WA, Seattle - 153,600.00 - 207,800.00 USD annually\n\nCompany - Amazon.com Services LLC\n\nJob ID: A10379321\n\nInterested in exploring career opportunities with eero? Visit our careers page to view all open positions: https://www.amazon.jobs/content/en/teams/devices-services/hardware-eero?country%5B%5D=US&keyword%5B%5D=eero\n\n#J-18808-Ljbffr","company":"Amazon","rawCompany":"amazon","city":"Los Gatos","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-04-09T09:06:24.966Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Sr. Field Support Engineer, eero","description":"Overview\nAt eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work – through fast, reliable secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of small business solutions and smart homes by designing our own hardware, enabling it with powerful software, and tying it all together to the cloud.\n\nWe are seeking a Sr. Field Support Engineer to join our team of existing Network Support Engineers (NSE) across the country. NSE’s investigate customer and fleet impacting issues, serve as SMEs for our product, engineering, marketing, and CX teams, and provide escalation support to senior leadership. NSE’s are the first line of support when it comes to identifying issues that can impact the customer experience, and this role will ensure we are meeting our commitments to customers across the globe.\n\nKey Responsibilities\n\nServe as an expert on networking, fleet monitoring, and customer support practices.\n\nHandle complex network issues, serving as the escalation point of contact for business leaders, IT staff, MSPs, and residential installations.\n\nVisit customer and partner locations – mapping new installations, troubleshooting, repairing, and installing complex network solutions (50‑75% travel).\n\nWork collaboratively with stakeholders across the organization, acting as the Voice of the Customer when making technical recommendations.\n\nInvestigate customer contacts, drilling into unique and complex networking issues to support T1, T2, and T3 Agents.\n\nBe part of the on‑call roster and handle incidents.\n\nAbility to travel both domestically and internationally ( About the Team\nAt eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work – through fast, reliable secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of small business solutions and smart homes by designing our own hardware, enabling it with software, and tying it all together to the cloud.\n\nBasic Qualifications\n\n3+ years of engineering experience\n\nExperience in the application of network design, including knowledge of major routing protocols, topology design, network hardware, device configuration, and traffic engineering\n\nPreferred Qualifications\n\nExperience converting insights into strategy and communicating complex ideas clearly and logically in written communication\n\nExperience providing and effectively communicating strategic and tactical recommendations based on data\n\nExperience communicating technical details verbally and in writing\n\nExperience working with fast‑moving, high‑performance teams and driving innovative solutions tailored to unique business environments\n\nExperience working with data and leveraging analytics to make decisions\n\nExperience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience managing multiple calendars\n\nExperience in enterprise software\n\nExperience in external enterprise customer‑facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences\n\nExcellent business acumen with a track record of success\n\nPrevious experience representing organizations at trade shows, conferences, and industry events.\n\nProven track record of taking ownership and delivering results\n\nExperience with system configuration, patching and upgrades\n\nExperience understanding of network topology and its impact on distributed system performance\n\nEqual Opportunity & Fair Chance\nAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.\n\nLos Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\n\nPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\n\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.\n\nThe base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.\n\nUSA, CA, Los Gatos - 176,600.00 - 239,000.00 USD annually\n\nUSA, CA, San Francisco - 176,600.00 - 239,000.00 USD annually\n\nUSA, ID, Boise - 153,600.00 - 207,800.00 USD annually\n\nUSA, WA, Seattle - 153,600.00 - 207,800.00 USD annually\n\nCompany - Amazon.com Services LLC\n\nJob ID: A10379321\n\nInterested in exploring career opportunities with eero? Visit our careers page to view all open positions: https://www.amazon.jobs/content/en/teams/devices-services/hardware-eero?country%5B%5D=US&keyword%5B%5D=eero\n\n#J-18808-Ljbffr","datePosted":"2026-04-09T09:06:24.966Z","dateModified":"2026-04-09T09:06:24.966Z","hiringOrganization":{"@type":"Organization","name":"Amazon","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Los Gatos","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"83f3f5a1cd5bb2d2b72d582d"},"url":"https://jobsearcher.com/jobs/83f3f5a1cd5bb2d2b72d582d"}}