Senior UX Analyst

Are you passionate about creating exceptional user experiences? Do you enjoy diving into processes and uncovering better, smarter ways of working? Looking for a collaborative team where your expertise is valued and your ideas influence meaningful change?Then ARAG is the place for you! We’re hiring a Senior UX Analyst to join a Scrum team to lead discovery efforts, influence design direction, and deliver insights that will help shape the future of ARAG’s products and user experience.Provide thought-leadership on the vision, strategy, and execution of the ARAG’s user experience across multiple productsMaintain a deep understanding of ARAG’s business function’s audiences, processes, systems and tools to provide relevant internal and external user experience recommendationsIdentify user experience pain points and opportunities using techniques including, but not limited to stakeholder interviews, surveys, workflow/process analysis, competitive analysis, internal analytics, usability testing, etc.Create documentation to illustrate information architecture, user task flows, technical dependencies, etc.Synthesize user experience research and deliver recommendations to Product Owner, Stakeholders and Scrum TeamsUtilize design system to create user experience mockupsAlong with Product Owner, serve as liaison between business and development team to ensure high-level business and user requirements are translated into functional technical requirements and user storiesCoordinate with business, marketing and legal teams to define content requirementsWork with Product Owner and business to establish UX success metricsOffer guidance to UX team members on user experience research and design best practices, ensuring efforts align with company, stakeholder and end user prioritiesCoach UX team members through the creation of innovative and impactful user experience solutions, keeping dependencies, integrations, scope and value-based prioritization top of mindAssist is the development and management of team objectives, plans, priorities and budgetKeep pulse on digital trends and technology and proactively bring opportunities to the organization for considerationServe as a change agent to drive organizational transformation and innovationServe as a cultural steward and positive role model by representing ARAG at Its BestOther duties as assignedKnowledgeExperience mentoring and developing othersKnowledge of qualitative and quantitative user experience research methodologies and technologiesProficiency in user-centered design and usability testing practicesExperience with UX design tools (i.e. Figma, Miro)Knowledge of agile development methodology and project management toolsUnderstanding of internal and external digital asset capabilities and data structuresFamiliarity digital design principals, performance guidelines, accessibly standards and analyticsExperience with vendor management and contract negotiationsSkillsAbility to deliver a UX vision that encompasses both customer and business needsAbility to hold accountable dynamic team members with varying skill levels without direct management responsibilitiesAbility to dive deep, uncover insights, and clearly communicate the “why” behind decisionsAbility to think beyond “what is” and ask “what could be?”Ability to take initiative and advocate for purposeful change and constant improvement that sets ARAG apart from the rest Ability to define and deliver MVP solutions, embracing iteration over perfectionStrong problem-solving and analytical skills to gather and analyze data, identify and interpret trends, create solutions to solve complex challenges and make data driven decisionsExceptional interpersonal skills to collaborate, educate and gain buy-in across multiple functions and levels of the organizationHighly organized with ability to effectively self-manage workload across multiple project teams, prioritizing based on highest impact workAbility to troubleshoot and resolve issues at both a strategic and tactical levelAbility to effectively operate and encourage others to remain positive in a fast-paced, ever-changing environmentExcellent written and verbal communication skills with ability to clearly articulate and present complex concepts to varying audiencesWillingness to maintain a “fail fast, move forward” mindsetEducationFour-year college degree in Graphic Design, Marketing, Business, Computer Science, Human Computer Interaction, Psychology or related field from an accredited college or university or equivalent experience.Experience7+ years of experience in user experience analysis, design or strategy, business analysis, consumer research, marketing or related field.Certifications, Licenses, Associations, etc.Certified Usability Analyst (CUA) certification preferredPhysicalSome travel required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.