Communication Representative (Switchboard); 0.5 FTE; Day/PM Shift

16252BRDepartment Name:HSP Guest & Lobby Svcs. Location:Meriter Hospital Job Description:The Switchboard Paging Operator is the main information resource for facilitates communication between all Meriter customers, including physicians, patients, staff, and the general public. The operator provides first response for all hospital emergencies and functions as the after-hour call center for Meriter clinics.Essential functions/responsibilities include but are not limited to:Displaying extensive knowledge of the entire hospital and basic knowledge of the responsibilities of each departmentRelate to and assist callers in finding a patient, physician, or department in a timely but pleasant mannerAnswer the hospital emergency line (5555) in a timely manner (1-2 rings)Monitor and quickly respond to several alarm systems (Fire, Medical Emergency, Door/Panic alarms, gas alarms, weather radio, etc)Strictly follow protocol for all emergency proceduresDistinguish urgent calls from less urgent calls and prioritize service responseContact local fire, police, and emergency rescue departments as needed, conveying vital information regarding emergency situationsRespond to calls on the security radio system and dispatch security as neededTriage calls for UPH Meriter Medical Group clinics and physicians after hoursContact on-call staff when appropriateRelay critical information to on-call staff memberEnters and ensures accuracy of 130+ On-Call Roles and updates in real-time to ensure there are no delays in patient careProcesses and records coordination of care for CRC Organ Donor Heroes through collaborating with OR, Security and outside organizations such as Organ Procurement, Lion's Eye Bank, Versiti, Coronor offices and Funeral Directors, individualized for each case.Why UnityPoint Health?At UnityPoint Health, you matter. We're proud to be recognized as a Top Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.Our competitive Total Rewards program offers benefits options focused on your needs and priorities, no matter what life stage you're in. Here are just a few:Expect paid time off, parental leave, 401K matching and an employee recognition program.Dental, health and vision insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.Tuition reimbursement to help further your career and adoption assistance to help you grow your family.With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.UnityPoint Health - Meriter and UW Health work closely together to deliver exceptional healthcare services to our community.Join our team of experts and make a difference with UnityPoint Health.Required Qualifications:High school diploma or equivalent1-2 years' experience as a Secretary/Receptionist in a busy public officePrior computer experience including Outlook, Teams, Word, and Spreadsheet DatabaseValid driver's license when driving any vehicle for work-related reasons.Proficient computer and keyboarding skillsExcellent communication skillsExcellent grammar, spelling, and word pronunciation/enunciationExcellent customer service skillsExcellent listening, analytical, and organizational skillsAbility to handle multiple tasks simultaneouslyMust be detail orientedThe ability to work well in a fast-paced, ever-changing environment with multiple prioritiesAbility to remain calm and focused in stressful emergency situationsPreferred Qualifications:2 years of prior experience in a healthcare administrative roleEEO/M/F/D/VAuto req ID:16252BRWeekends:YesZip Code:53715Compensation:$18.32+Job Title:Communication Representative (Switchboard); 0.5 FTE; Day/PM ShiftSite Address:202 South Park StreetWork Schedule:TBDHours Per Week:20Status:Benefit Eligible City:MadisonFTE:0.5