{"schemaVersion":"jobsearcher.job.v1","id":"83b3d84c9a26d8e7a8a946aa","url":"https://jobsearcher.com/jobs/83b3d84c9a26d8e7a8a946aa","canonicalUrl":"https://jobsearcher.com/jobs/83b3d84c9a26d8e7a8a946aa","title":"Sr. Program Manager","description":"Providing comprehensive support to our customers on existing large projects. As the primary contact for our customer’s purchasing and engineering team, this position requires coordinating, estimating, expediting, shipping, planning, engineering and problem resolutions that relate to that customer.\nDUTIES & RESPONSIBILITIES\nProvides positive customer support and superior service.\nLeads a design team through full product development and into production.\nAct as a liaison between customers and sales, engineering, manufacturing, quality, and shipping consulting on technical requirements and competencies needed during quoting.\nProvides technical input to help identify and solve project risks that may affect overall project plans and schedules.\nProcess requests for quotes and initiate order placement.\nProcess customer change requests, and review customer open order reports.\nInvestigate and resolve problems related to new orders, shipments of products, discrepant material, and billing.\nMaintain customer service records, and associated databases.\nResponsible for contacting customers regarding schedule changes in order to maintain on-time delivery.\nEnsures all documents are of professional quality and that they meet both company guidelines and customer imposed requirements.\nLight to moderate travel to company, customer, and other facilities.\nEnsuring that performance on key business metrics achieves business objectives (revenue growth, margin performance, cost management/PPV, inventory turns, AR management, etc.)\nEnsuring that performance on key customer satisfaction metrics achieves customer objectives (price performance, on-time delivery, quality, etc.)\nCoordination of customer priorities with factory priorities.\nProactively providing feedback on opportunities for continuous improvement, based on having a solid understanding of engineering and manufacturing processes.\nInterfacing with the customer at a high level and being able to successfully manage key revenue programs.\nAdheres to all company and departmental policies and procedures.\nMaintain customer and MASS Quality requirements.\nMaintain a clean and safe working environment by complying with procedures, rules, and regulations.\nContributes to the department’s team effort by accomplishing related results as needed.\nEDUCATION, TRAINING & EXPERIENCE\nRequires a related degree or a minimum of 5 years of experience as an Account/Program Manager or a representative in an intensive customer service oriented field.\nEngineering or Manufacturing related degree preferred.\nKNOWLEDGE, SKILLS & ABILITIES\nRequires excellent presentation skills and active listening abilities.\nRequires strong problem solving skills, and the ability to perform within tight time constraints.\nExcellent time management skills\nQuick study with ability to come up to speed on current projects quickly.\nMust have working knowledge of multiple engineering disciplines\nRequires some knowledge of products, technologies, and customer markets\nMust be able to manage and resolve conflicting product and project requirements.\nAbility to interface effectively with customers, subordinates, peers, subcontractors, and vendors\nDemonstrated leadership skills and ability to multitask and adjust priorities quickly\nMust be able to operate with minimal supervision in a manner consistent with corporate goals\nExcellent written and verbal communication skills with the ability to communicate at the appropriate level across the organization.\nProficient with MS Office including Word, Excel, and PowerPoint\nAbility to commit to a flexible schedule and prompt arrival to scheduled shifts.\nAbility to follow verbal instructions\nAbility to be cross trained in other departments to help with unexpectedly high demands.\nRequired to lift and carry up to 25 lbs.\nRequired to wear PPE when in the production area.\nBENEFITS\nMedical, Dental, Vision, 401K, Life Insurance, continuing education reimbursement, PTO, sick time and discounts on public transportation.","company":"Mass Precision","rawCompany":"mass precision","city":"San Jose","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-04-14T11:25:20.292Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-9041.00","title":"Architectural and Engineering Managers","slug":"architectural-and-engineering-managers"},{"code":"11-3051.00","title":"Industrial Production Managers","slug":"industrial-production-managers"}],"industries":[{"code":"332710","title":"Machine Shops","slug":"machine-shops"},{"code":"333248","title":"All Other Industrial Machinery Manufacturing","slug":"all-other-industrial-machinery-manufacturing"},{"code":"811310","title":"Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance","slug":"commercial-and-industrial-machinery-and-equipment-except-automotive-and-electronic-repair-and-maintenance"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Sr. Program Manager","description":"Providing comprehensive support to our customers on existing large projects. As the primary contact for our customer’s purchasing and engineering team, this position requires coordinating, estimating, expediting, shipping, planning, engineering and problem resolutions that relate to that customer.\nDUTIES & RESPONSIBILITIES\nProvides positive customer support and superior service.\nLeads a design team through full product development and into production.\nAct as a liaison between customers and sales, engineering, manufacturing, quality, and shipping consulting on technical requirements and competencies needed during quoting.\nProvides technical input to help identify and solve project risks that may affect overall project plans and schedules.\nProcess requests for quotes and initiate order placement.\nProcess customer change requests, and review customer open order reports.\nInvestigate and resolve problems related to new orders, shipments of products, discrepant material, and billing.\nMaintain customer service records, and associated databases.\nResponsible for contacting customers regarding schedule changes in order to maintain on-time delivery.\nEnsures all documents are of professional quality and that they meet both company guidelines and customer imposed requirements.\nLight to moderate travel to company, customer, and other facilities.\nEnsuring that performance on key business metrics achieves business objectives (revenue growth, margin performance, cost management/PPV, inventory turns, AR management, etc.)\nEnsuring that performance on key customer satisfaction metrics achieves customer objectives (price performance, on-time delivery, quality, etc.)\nCoordination of customer priorities with factory priorities.\nProactively providing feedback on opportunities for continuous improvement, based on having a solid understanding of engineering and manufacturing processes.\nInterfacing with the customer at a high level and being able to successfully manage key revenue programs.\nAdheres to all company and departmental policies and procedures.\nMaintain customer and MASS Quality requirements.\nMaintain a clean and safe working environment by complying with procedures, rules, and regulations.\nContributes to the department’s team effort by accomplishing related results as needed.\nEDUCATION, TRAINING & EXPERIENCE\nRequires a related degree or a minimum of 5 years of experience as an Account/Program Manager or a representative in an intensive customer service oriented field.\nEngineering or Manufacturing related degree preferred.\nKNOWLEDGE, SKILLS & ABILITIES\nRequires excellent presentation skills and active listening abilities.\nRequires strong problem solving skills, and the ability to perform within tight time constraints.\nExcellent time management skills\nQuick study with ability to come up to speed on current projects quickly.\nMust have working knowledge of multiple engineering disciplines\nRequires some knowledge of products, technologies, and customer markets\nMust be able to manage and resolve conflicting product and project requirements.\nAbility to interface effectively with customers, subordinates, peers, subcontractors, and vendors\nDemonstrated leadership skills and ability to multitask and adjust priorities quickly\nMust be able to operate with minimal supervision in a manner consistent with corporate goals\nExcellent written and verbal communication skills with the ability to communicate at the appropriate level across the organization.\nProficient with MS Office including Word, Excel, and PowerPoint\nAbility to commit to a flexible schedule and prompt arrival to scheduled shifts.\nAbility to follow verbal instructions\nAbility to be cross trained in other departments to help with unexpectedly high demands.\nRequired to lift and carry up to 25 lbs.\nRequired to wear PPE when in the production area.\nBENEFITS\nMedical, Dental, Vision, 401K, Life Insurance, continuing education reimbursement, PTO, sick time and discounts on public transportation.","datePosted":"2026-04-14T11:25:20.292Z","dateModified":"2026-04-14T11:25:20.292Z","hiringOrganization":{"@type":"Organization","name":"Mass Precision","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"San Jose","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"83b3d84c9a26d8e7a8a946aa"},"url":"https://jobsearcher.com/jobs/83b3d84c9a26d8e7a8a946aa"}}