{"schemaVersion":"jobsearcher.job.v1","id":"8367e30d2aa8509c5d74b3ab","url":"https://jobsearcher.com/jobs/8367e30d2aa8509c5d74b3ab","canonicalUrl":"https://jobsearcher.com/jobs/8367e30d2aa8509c5d74b3ab","title":"Associate II, Training - Ops Performance Enablement","description":"The work we do has an impact on millions of lives, and you can be a part of it.\nWe help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.\n\nThe Employee Readiness team is a Business Enablement function within APD Operations focused on onboarding, performance readiness, and associate development across Claims, Customer Support, and Dealer Services.\nAs an Associate II, Training, you will design and deliver onboarding, upskilling, and performance readiness solutions that help associates achieve proficiency and support business performance. You will partner with business leaders to identify learning needs, develop effective training solutions, and continuously improve the learner experience through innovative approaches and technology-enabled solutions.\nTo be considered for an interview, candidates should have:\n3+ years of experience in Learning & Development, Training, Instructional Design, Performance Readiness, or a closely related field\nExperience designing, developing, and facilitating onboarding, training, coaching, or performance improvement programs\nExperience developing instructor-led, virtual, blended, and/or self-paced learning content\nStrong facilitation and presentation skills for both live and virtual learning environments\nExperience conducting needs assessments and translating business needs into learning solutions\nProficiency with Microsoft 365 tools, including Teams, PowerPoint, SharePoint, and Word\nDemonstrated ability to work independently and as a team player while managing multiple priorities and deadlines\nStrong written and verbal communication skills\nOut of the box thinking skills\nExperience with Articulate 360, LMS platforms, or similar instructional design/eLearning development tools is highly desired\nApplicants without direct learning and development, instructional design, training development, or performance readiness experience may not be considered for candidate interviews\nResponsibilities:\nDesign, develop, and facilitate onboarding, readiness, and upskilling programs for new and existing associates.\nConduct needs assessments and partner with stakeholders to identify performance gaps and design learning, coaching, and performance support solutions aligned to business objectives.\nCreate and maintain training materials, job aids, knowledge resources, facilitator guides, and eLearning content.\nEvaluate learning effectiveness and recommend improvements based on performance data, learner feedback, and business outcomes.\nLeverage learning technologies and AI-enabled tools to enhance content development, learner engagement, and training effectiveness.\nIdentify and implement innovative learning approaches that support a distributed workforce.\nDocument training strategies, findings, and recommendations to ensure solutions are scalable, repeatable, and sustainable.\nKnowledge, Skills, Attributes:\nKnowledge of adult learning principles and effective coaching, facilitation, and performance development practices.\nStrong facilitation and presentation skills in virtual, in-person, and blended learning environments.\nAbility to consult with leaders and translate business needs into effective learning solutions.\nStrong analytical, problem-solving, and critical-thinking skills.\nExperience developing partnerships with cross-functional stakeholders and subject matter experts.\nFamiliarity with AI-enabled learning, content development, or knowledge management tools.\nStrong written and verbal communication skills.\nOrganized and detail-oriented with the ability to manage multiple assignments simultaneously.\nAdaptable and collaborative with a proactive approach to shifting priorities.\nRequirements:\nBachelor's degree or equivalent professional experience.\n3–5 years of experience in learning and development, training, instructional design, performance readiness, or a related field.\nExperience designing learning, onboarding, coaching, or performance improvement solutions using adult learning principles.\nExperience developing and facilitating instructor-led, virtual, blended, or self-paced learning.\nProficiency in Microsoft 365 (Teams, SharePoint, PowerPoint, and Word).\nExperience with Articulate 360 or similar authoring tools preferred.\nExperience supporting contact center, operations, claims, or financial services environments preferred.\nExposure to Microsoft Power Platform (Power Apps, Power Automate, Power BI) or similar workflow automation and business process improvement tools preferred.\nExperience with AI-powered learning or content development tools preferred.\nWillingness to travel overnight up to 10%.\nProtective’s targeted compensation for this position is $66k-$75k. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective’s total compensation package for employees. This position also offers additional incentive opportunities through an annual incentive based on individual and Company performance\nEmployee Benefits:\nWe aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.\n\nEligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.\n\nAccommodations for Applicants with a Disability:\nIf you require an accommodation to complete the application and recruitment process due to a disability, please email eric.hess@protective.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.\n\nPlease note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.\n\nWe are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.","company":"Protective","rawCompany":"protective","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-05T14:36:11.203Z","occupations":[{"code":"13-1151.00","title":"Training and Development Specialists","slug":"training-and-development-specialists"},{"code":"11-3131.00","title":"Training and Development Managers","slug":"training-and-development-managers"},{"code":"25-9031.00","title":"Instructional Coordinators","slug":"instructional-coordinators"}],"industries":[{"code":"611430","title":"Professional and Management Development Training","slug":"professional-and-management-development-training"},{"code":"524298","title":"All Other Insurance Related Activities","slug":"all-other-insurance-related-activities"},{"code":"611420","title":"Computer Training","slug":"computer-training"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Associate II, Training - Ops Performance Enablement","description":"The work we do has an impact on millions of lives, and you can be a part of it.\nWe help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.\n\nThe Employee Readiness team is a Business Enablement function within APD Operations focused on onboarding, performance readiness, and associate development across Claims, Customer Support, and Dealer Services.\nAs an Associate II, Training, you will design and deliver onboarding, upskilling, and performance readiness solutions that help associates achieve proficiency and support business performance. You will partner with business leaders to identify learning needs, develop effective training solutions, and continuously improve the learner experience through innovative approaches and technology-enabled solutions.\nTo be considered for an interview, candidates should have:\n3+ years of experience in Learning & Development, Training, Instructional Design, Performance Readiness, or a closely related field\nExperience designing, developing, and facilitating onboarding, training, coaching, or performance improvement programs\nExperience developing instructor-led, virtual, blended, and/or self-paced learning content\nStrong facilitation and presentation skills for both live and virtual learning environments\nExperience conducting needs assessments and translating business needs into learning solutions\nProficiency with Microsoft 365 tools, including Teams, PowerPoint, SharePoint, and Word\nDemonstrated ability to work independently and as a team player while managing multiple priorities and deadlines\nStrong written and verbal communication skills\nOut of the box thinking skills\nExperience with Articulate 360, LMS platforms, or similar instructional design/eLearning development tools is highly desired\nApplicants without direct learning and development, instructional design, training development, or performance readiness experience may not be considered for candidate interviews\nResponsibilities:\nDesign, develop, and facilitate onboarding, readiness, and upskilling programs for new and existing associates.\nConduct needs assessments and partner with stakeholders to identify performance gaps and design learning, coaching, and performance support solutions aligned to business objectives.\nCreate and maintain training materials, job aids, knowledge resources, facilitator guides, and eLearning content.\nEvaluate learning effectiveness and recommend improvements based on performance data, learner feedback, and business outcomes.\nLeverage learning technologies and AI-enabled tools to enhance content development, learner engagement, and training effectiveness.\nIdentify and implement innovative learning approaches that support a distributed workforce.\nDocument training strategies, findings, and recommendations to ensure solutions are scalable, repeatable, and sustainable.\nKnowledge, Skills, Attributes:\nKnowledge of adult learning principles and effective coaching, facilitation, and performance development practices.\nStrong facilitation and presentation skills in virtual, in-person, and blended learning environments.\nAbility to consult with leaders and translate business needs into effective learning solutions.\nStrong analytical, problem-solving, and critical-thinking skills.\nExperience developing partnerships with cross-functional stakeholders and subject matter experts.\nFamiliarity with AI-enabled learning, content development, or knowledge management tools.\nStrong written and verbal communication skills.\nOrganized and detail-oriented with the ability to manage multiple assignments simultaneously.\nAdaptable and collaborative with a proactive approach to shifting priorities.\nRequirements:\nBachelor's degree or equivalent professional experience.\n3–5 years of experience in learning and development, training, instructional design, performance readiness, or a related field.\nExperience designing learning, onboarding, coaching, or performance improvement solutions using adult learning principles.\nExperience developing and facilitating instructor-led, virtual, blended, or self-paced learning.\nProficiency in Microsoft 365 (Teams, SharePoint, PowerPoint, and Word).\nExperience with Articulate 360 or similar authoring tools preferred.\nExperience supporting contact center, operations, claims, or financial services environments preferred.\nExposure to Microsoft Power Platform (Power Apps, Power Automate, Power BI) or similar workflow automation and business process improvement tools preferred.\nExperience with AI-powered learning or content development tools preferred.\nWillingness to travel overnight up to 10%.\nProtective’s targeted compensation for this position is $66k-$75k. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective’s total compensation package for employees. This position also offers additional incentive opportunities through an annual incentive based on individual and Company performance\nEmployee Benefits:\nWe aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.\n\nEligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.\n\nAccommodations for Applicants with a Disability:\nIf you require an accommodation to complete the application and recruitment process due to a disability, please email eric.hess@protective.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.\n\nPlease note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.\n\nWe are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.","datePosted":"2026-08-05T14:36:11.203Z","dateModified":"2026-08-05T14:36:11.203Z","hiringOrganization":{"@type":"Organization","name":"Protective","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"8367e30d2aa8509c5d74b3ab"},"url":"https://jobsearcher.com/jobs/8367e30d2aa8509c5d74b3ab"}}