Driver Compliance Associate II - Weekend Document Review

About UZURVTransportation gives people freedom – to work, to take care of their needs, and to enjoy their lives. UZURV is the assisted mobility marketplace and transportation network company for riders, funding organizations, and qualified providers that makes accessible transportation easy, safe, and efficient – so it just works.UZURV uses technology and operational processes, guided by a world-class team, to improve transportation in communities across the country. Since 2017, we have tackled the toughest challenges transit agencies and community transportation programs face when arranging rides to people with disabilities and older adults. We solve for driver shortages, vehicle shortages, rising costs, and program inefficiencies, all while providing the rider the service they deserve.We partner with nearly 50 programs in 16 states and Washington, D.C., and UZURV was recently certified as a 2025 Great Place to Work.A Little Bit About The RoleIn this role, you ensure that UZURV’s driver partners meet all necessary requirements to operate safely and are compliant with both internal policies and regulatory standards. You’ll work in a highly collaborative environment with Compliance, Engagement, and Support teams to streamline onboarding and ongoing driver compliance, ensuring accuracy and efficiency every step of the way.The Shift8hr shift: Friday to Tuesday, flexible start time between 7-9AMHow You’ll Make An ImpactDriver compliance functions to ensure weekend production coverage Friday - Tuesday Conducting daily reviews of driver-submitted documentation (e.g., licenses, insurance, background checks, vehicle registrations) for accuracy and regulatory complianceCollaborating cross-functionally with Compliance, Engagement, and Support teams to resolve discrepancies and improve documentation workflowsStaying up to date on changes to internal policies and city/state regulations that affect driver eligibility and vehicle standardsLogging documentation statuses and maintaining accurate records in internal tracking systemsIdentifying trends in errors or rejections and recommending improvements to SOPs for enhanced efficiency and qualityInvestigate potential non-compliances and instances of fraudCommunicate issues, trends and concerns with processes and procedures to leadership for review and solutioningReview of driver submissions for accuracy and regulatory complianceFully Onboarded Driver Final ApprovalsAssist with system retrieval of documents for regulatory reporting and auditing performed by team membersMonthly review of driver document state mismatches for correctionRemediate deficient document submissions identified by team membersPerform weekly peer reviews for accuracy and complianceResolve driver inquiries in ZendeskWhat You’ll Need To Have To SucceedMinimum 1 years of regulatory and/or compliance experience in any discipline preferred.Prior experience with Hubspot is a plus!Ability to interact, communicate and work collaboratively in a professional manner with various people at all levels within the organization, as well as our driver community, when necessary.Attention to detail and focus on organizational skills, proofreading, grammar and composition skills, and research skills.Strong analytical and reasoning skills required with identifying, investigating and resolving attempts to fraudulently access the platform.Effective time management skills and ability to work in a volume-based role.Technologically proficient in Google Suite, CRM, MS Office suite applications.Capacity to learn and use new software and custom programs.Maintain Accuracy and Competency Standards – A team standard of 97% accuracy or higher is the goal. Maintain expected levels of performance as outlined in the Doc Review metricsReasons it Pays to Work at UZURV (besides the pay itself...)UZURV employees understand we are building a company that is greatly needed to improve access to mobility for all of us, regardless of our disabilities, illnesses, or impacts of age. We get daily affirmation from our riders, drivers, and the transportation companies we work with about the innovation, value, and quality inherent in what we bring to market.In addition to providing our employees with a safe and collaborative environment UZURV also offers:Competitive compensation401(k) with company matchComprehensive healthcare benefitsGenerous PTO and paid holidaysTraining & Development coursesA collaborative, team-based work environmentA mission-driven culture where your work has real impactCome As You Are!Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every. single. qualification. At UZURV, we are dedicated to building a diverse, inclusive and just workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with 100% of the qualifications listed, we encourage you to still apply. Our hiring philosophy looks to weed people INTO our process, not weed them out! Who knows, you may be just the right candidate for a future role at UZURV. Just go for it... submit your resume!