IT Support Specialist II

About The RoleThis position supports both local and field users, including those at our General Offices as well as sales and construction offices. This position requires the deployment, replacement, repair and troubleshooting of windows desktops, notebooks, Microsoft Surface devices and other mobile devices such as cell phones, tablets, and Apple iPads. The position also involves the deployment and troubleshooting of printers, copiers, plotters, scanners, phones, webcams, wireless music streaming devices, home automation equipment, multi-media equipment, large displays, wireless hotspots, mobile devices, video conferencing equipment, and other networking equipment as needed.What You'll DoMonitor incoming service request and ensure requests are logged properly and promptly. All incoming calls for requests are also to be logged and assigned using Fresh ServiceProvide corporate, sales and construction users with technical support on-site, at the Houston General office, Dallas Main Office and other field locations over the phone, via email, or by utilization of remote assistance toolsProvide technical support for internet and network related issues; troubleshoot and report outages to internet service providers while staying in communication with the Servicedesk and Infrastructure group, with the objective of prompt service recoveryProvide technical support for Windows devicesProvide technical support for Teams phones and provide users with basic operationSet up Laptops for deployment by use of System Center Configuration Manager (SCCM) and other company approved configuration checklistsPerform laptop repairs, correct printing and scanning issues, and address network outages with critical deadlinesProvide technical support for in-house applications and services as well as other industry leading software such as MS Office applications including Word, Excel, PowerPointInstallation and support of Autodesk products such as AutoCAD, AutoCAD LT, 3DS Max, Civil 3D, Design Review, and DWG TrueViewInstallation and support of Adobe Creative Suite and Creative Cloud programs such as Photoshop, InDesign, Illustrator, Adobe Professional and Adobe ReaderInstallation and support of BlueBeam PDF EditorProvide technical support for other Microsoft programs and services such as OneDrive, Teams and other Office 365 cloud tools and servicesParticipate and assist in hardware and software rollout projects. Hardware and software rollout involves planning and coordination with the rest of the Service desk group, Project Manager, Management, and other Contractors. Hardware and software rollouts are preferably to be done with little or no downtime to the usersTroubleshoot, research, document and communicate with the Infrastructure group issues beyond the scope of knowledge or expertise of the IT Support Specialist II that affect user uptime and productivityServe as liaison to the Service desk group communicating with the Infrastructure group more complex and involved issuesCollaborate with Service desk Team and promote learning and improvement of skillsAssist in creation and maintenance of computer procedures and processesAssist with auditing and managing of computer equipment and other network related assets such as routers, switches, internet lines, and wireless cardsResponsible for completing and following through with a list of assigned tasks and projects within specified timelinesRequirementsWhat We're Looking ForHigh School Diploma or equivalent required; Associates Degree in IT-related field preferredRequires at least 5 years of relevant support role experienceFamiliarization with IT Service Manager (ITSM) required, Fresh Service experience preferredUnderstanding of IT Service Desk practices with strong emphasis on customer serviceITIL training and ability to implement successful processesFamiliarity with Microsoft Azure AD Joined and Hybrid JoinedBasic knowledge and familiarity with Microsoft Endpoint Manager Admin Center and Azure Active Directory Admin Center and Secure GroupExperience working with Azure Active Directory managing user and devicesExperience working with Active Directory managing user accounts and accessSupport experience of Microsoft Office 365 products such as Word, Excel, PowerPoint, and OutlookSupport experience of Autodesk products such as AutoCAD, AutoCAD LT, Civil 3D, and 3DS MAXSupport experience of Adobe products such as Creative Cloud, Photoshop, Illustrator, InDesign, and Adobe ProfessionalExperience setting up and troubleshooting Xerox, Sharp, Epson and Brother multifunction devicesBenefitsWhy You Will Love Working HereCompetitive compensation and benefits package:Medical, dental, vision coverageFinancial PlanningTime Off & Life BalanceFamily & LifestyleOpportunities for growth and developmentCulture that is collaborative, inclusive, fast-paced, people-firstStable company with strong reputation in the market Why Join Perry Homes?At Perry Homes, we're committed to integrity, excellence, and service—values that guide every customer interaction. Join a team where your work directly contributes to an exceptional homebuying experience and a trusted brand. We're committed to creating an inclusive workplace where people can do their best work.Note to job seekers: Your resume will be reviewed as the best qualified candidates will be contacted in the event that there is potential match***Perry Homes is an Equal Opportunity Employer Disclaimer: Recruitment Fraud - Any communication regarding job opportunities from our organization will be initiated through official channels only, including our company email domain, @perryhomes.com and verified social media accounts. We advise candidates to exercise caution and refrain from sharing personal or sensitive information with any party claiming to represent our company outside of these channels. We do not at any early stage of recruitment process solicit personal information (e.g., passport and bank account info), financial details, or any form of payment (e.g., application fee). If you receive suspicious communications, encounter job postings that appear fraudulent, or want to confirm any employment postings, please contact hrinfo@perryhomes.com.