{"schemaVersion":"jobsearcher.job.v1","id":"830ebc2b96eb7190c8a0df7e","url":"https://jobsearcher.com/jobs/830ebc2b96eb7190c8a0df7e","canonicalUrl":"https://jobsearcher.com/jobs/830ebc2b96eb7190c8a0df7e","title":"Senior Manager - Program Operations, Copay","description":"Job Description: A s leaders in the pharmaceutical support industry , UBC is devoted to empowering health solutions for a better tomorrow . We take pride in improving patient outcomes and advancing healthcare. At UBC we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation. Embark on a rewarding journey with UBC! Grow while making a meaningful impact on the world around you. UBC fosters a culture built on our Core Values of Respect, Accountability, Innovation, Quality, Integrity, and Collaboration. We believe in an inclusive workplace that fosters creativity. If you are seeking a career that will challenge, inspire, and reward you, join us at UBC! Brief Summary: Provide senior managerial duties overseeing the appointed coordinating center projects by overseeing the facilitation, managing, informing, training and recruiting of employees. This Sr. Manager role will manage the design and implementation and account management of copay assistance programs for several specialty pharmaceutical programs Specific job duties: Oversight of appointed coordinating center projects to meet company objectives Ensure that all managers and associate managers are fully able to provide support to the associates who conduct incoming calls from the patients and the healthcare providers with the utmost customer service Provide on-going analysis and evaluation of the effectiveness of appointed projects Provide overall management and leadership of appointed projects Serve as a client contact with external entities related to the project Oversee appointed coordinating center managers for projects to ensure calls are made and support the escalation process Provide managers with any issues or follow-up activities that need to occur with clients, participants within a project and/or employees in regards to daily responsibilities Ensure that the managers have the tools to ensure customer satisfaction Support efforts to deliver materials that are sponsor-authored instruction to ensure documentation of calls are accurate and concise Support the appointed Project Manager in the creation of SOPs, project specific procedures and training materials Support the appointed Project Manager in the creation and building of portal designs and other electronic data capture solutions Ensure the projects are scalable for the current and future term Assist business development with request for proposal information, call center expertise, and budget preparation Other duties as assigned by the Senior Director, Operations and as determined by UBC SOPs.\r\nRequirements: Bachelor's Degree required, advanced degree preferred\r\nExperience in program design and implementation & account management of 3 Party Manufacturer Copay Programs required\r\nProven administrative experience in customer service related field\r\nPrevious management experience related to customer service - direct management experience of copay programs for specialty pharma preferred\r\nComputer skills with specific aptitude in Microsoft Office\r\nMinimal travel required for quarterly business reviews\r\nBenefits: Remote opportunities\r\nCompetitive salaries\r\nGrowth opportunities for promotion\r\n401K with company match*\r\nTuition reimbursement\r\nFlexible work environment\r\nDiscretionary PTO (Paid Time Off) OR 20 days (about 3 weeks) of PTO\r\nPaid Holidays\r\nEmployee assistance programs\r\nMedical, Dental, and vision coverage\r\nHSA/FSA\r\nTelemedicine (Virtual doctor appointments)\r\nWellness program\r\nAdoption assistance\r\nShort term disability\r\nLong term disability\r\nLife insurance\r\nDiscount programs","company":"Remote Rocketship","rawCompany":"remoterocketship","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-05-14T03:49:26.424Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-9111.00","title":"Medical and Health Services Managers","slug":"medical-and-health-services-managers"}],"industries":[{"code":"325412","title":"Pharmaceutical Preparation Manufacturing","slug":"pharmaceutical-preparation-manufacturing"},{"code":"524292","title":"Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds","slug":"pharmacy-benefit-management-and-other-third-party-administration-of-insurance-and-pension-funds"},{"code":"456110","title":"Pharmacies and Drug Retailers","slug":"pharmacies-and-drug-retailers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Senior Manager - Program Operations, Copay","description":"Job Description: A s leaders in the pharmaceutical support industry , UBC is devoted to empowering health solutions for a better tomorrow . We take pride in improving patient outcomes and advancing healthcare. At UBC we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation. Embark on a rewarding journey with UBC! Grow while making a meaningful impact on the world around you. UBC fosters a culture built on our Core Values of Respect, Accountability, Innovation, Quality, Integrity, and Collaboration. We believe in an inclusive workplace that fosters creativity. If you are seeking a career that will challenge, inspire, and reward you, join us at UBC! Brief Summary: Provide senior managerial duties overseeing the appointed coordinating center projects by overseeing the facilitation, managing, informing, training and recruiting of employees. This Sr. Manager role will manage the design and implementation and account management of copay assistance programs for several specialty pharmaceutical programs Specific job duties: Oversight of appointed coordinating center projects to meet company objectives Ensure that all managers and associate managers are fully able to provide support to the associates who conduct incoming calls from the patients and the healthcare providers with the utmost customer service Provide on-going analysis and evaluation of the effectiveness of appointed projects Provide overall management and leadership of appointed projects Serve as a client contact with external entities related to the project Oversee appointed coordinating center managers for projects to ensure calls are made and support the escalation process Provide managers with any issues or follow-up activities that need to occur with clients, participants within a project and/or employees in regards to daily responsibilities Ensure that the managers have the tools to ensure customer satisfaction Support efforts to deliver materials that are sponsor-authored instruction to ensure documentation of calls are accurate and concise Support the appointed Project Manager in the creation of SOPs, project specific procedures and training materials Support the appointed Project Manager in the creation and building of portal designs and other electronic data capture solutions Ensure the projects are scalable for the current and future term Assist business development with request for proposal information, call center expertise, and budget preparation Other duties as assigned by the Senior Director, Operations and as determined by UBC SOPs.\r\nRequirements: Bachelor's Degree required, advanced degree preferred\r\nExperience in program design and implementation & account management of 3 Party Manufacturer Copay Programs required\r\nProven administrative experience in customer service related field\r\nPrevious management experience related to customer service - direct management experience of copay programs for specialty pharma preferred\r\nComputer skills with specific aptitude in Microsoft Office\r\nMinimal travel required for quarterly business reviews\r\nBenefits: Remote opportunities\r\nCompetitive salaries\r\nGrowth opportunities for promotion\r\n401K with company match*\r\nTuition reimbursement\r\nFlexible work environment\r\nDiscretionary PTO (Paid Time Off) OR 20 days (about 3 weeks) of PTO\r\nPaid Holidays\r\nEmployee assistance programs\r\nMedical, Dental, and vision coverage\r\nHSA/FSA\r\nTelemedicine (Virtual doctor appointments)\r\nWellness program\r\nAdoption assistance\r\nShort term disability\r\nLong term disability\r\nLife insurance\r\nDiscount programs","datePosted":"2026-05-14T03:49:26.424Z","dateModified":"2026-05-14T03:49:26.424Z","hiringOrganization":{"@type":"Organization","name":"Remote Rocketship","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"830ebc2b96eb7190c8a0df7e"},"url":"https://jobsearcher.com/jobs/830ebc2b96eb7190c8a0df7e"}}