{"schemaVersion":"jobsearcher.job.v1","id":"82fd58d461efd3592181c868","url":"https://jobsearcher.com/jobs/82fd58d461efd3592181c868","canonicalUrl":"https://jobsearcher.com/jobs/82fd58d461efd3592181c868","title":"Customer Support / Help Desk","description":"Overview Join to apply for the Customer Support / Help Desk role at DEVNET Incorporated\r\nDEVNET is a privately held company that was founded in 1997 on the principles of providing integrated software and hardware solutions to local government. DEVNET has provided dynamic and flexible Appraisal, Assessment, Collections and Online Inquiry solutions to local government for over 20 years. The DEVNET Edge suite of solutions includes CAMA, Field Data Collection, Property Tax Assessment Administration, Personal Property, Mobile Homes, Special Assessments, Tax Calculation, Tax Billing & Collection, Distribution, Delinquent Tax Processing, Tax Claims, Permitting and Zoning, Records Management, wEdge e-government with shopping cart and subscriber features, GIS integration and Tax Bill & Notice Printing & Mailing Services.\r\nPosition Title : Customer Support / Help Desk\r\nJob Type : Full Time\r\nPosition Summary : DEVNET is seeking an experienced Help Desk associate. This position is responsible for providing support to the user community and is the primary contact for all software support, assisting with usability issues, operational definitions, change requests, and enhancements to our software applications.\r\nPrimary Responsibilities Must be proficient with tracking cases from open to close and documenting call resolution\r\nMust be able to independently analyze data and develop appropriate solutions\r\nMust show initiative, reliability, and organizational skills\r\nAbility to prioritize and balance multiple tasks\r\nTake ownership and responsibility for cases called in or assigned to you\r\nExcellent follow-through with minimal management\r\nReplicate customer problems, test fixes and document solutions for use by the Software Support Team\r\nAbility to interact effectively with both non-technical users and highly technical users\r\nContribute to knowledge database for each software component supported, by working alone or in a team-based environment, to establish best practices\r\nMust be highly capable of developing and maintaining technical and procedural knowledge\r\nRepair problems via remote access on client system installations\r\nSpecial projects as assigned\r\nRequirements Software technical support call center experience and knowledge coupled with strong customer services skills\r\nExcellent math and problem solving skills\r\nPreferred hands on experience with SQL server, scanning, imaging, Microsoft Office\r\nStrong reading comprehension skills\r\nHome computer, preferably with dual monitors, to log in remotely to DEVNET hosted computers\r\nCustomer support skills; listening, patience, clear communication, and a drive to learn and research problems on your own\r\nWe Offer A casual working environment and competitive salary\r\nExcellent benefit package including Medical and Dental\r\nVacation and sick time\r\n401(k)\r\nAdditional Seniority level: Mid-Senior level\r\nEmployment type: Full-time\r\nJob function: Other\r\nIndustries: Software Development\r\nReferrals increase your chances of interviewing at DEVNET Incorporated by 2x\r\nJ-18808-Ljbffr","company":"Devnet","rawCompany":"devnet","city":"Sycamore","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-05-09T10:17:40.952Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Support / Help Desk","description":"Overview Join to apply for the Customer Support / Help Desk role at DEVNET Incorporated\r\nDEVNET is a privately held company that was founded in 1997 on the principles of providing integrated software and hardware solutions to local government. DEVNET has provided dynamic and flexible Appraisal, Assessment, Collections and Online Inquiry solutions to local government for over 20 years. The DEVNET Edge suite of solutions includes CAMA, Field Data Collection, Property Tax Assessment Administration, Personal Property, Mobile Homes, Special Assessments, Tax Calculation, Tax Billing & Collection, Distribution, Delinquent Tax Processing, Tax Claims, Permitting and Zoning, Records Management, wEdge e-government with shopping cart and subscriber features, GIS integration and Tax Bill & Notice Printing & Mailing Services.\r\nPosition Title : Customer Support / Help Desk\r\nJob Type : Full Time\r\nPosition Summary : DEVNET is seeking an experienced Help Desk associate. This position is responsible for providing support to the user community and is the primary contact for all software support, assisting with usability issues, operational definitions, change requests, and enhancements to our software applications.\r\nPrimary Responsibilities Must be proficient with tracking cases from open to close and documenting call resolution\r\nMust be able to independently analyze data and develop appropriate solutions\r\nMust show initiative, reliability, and organizational skills\r\nAbility to prioritize and balance multiple tasks\r\nTake ownership and responsibility for cases called in or assigned to you\r\nExcellent follow-through with minimal management\r\nReplicate customer problems, test fixes and document solutions for use by the Software Support Team\r\nAbility to interact effectively with both non-technical users and highly technical users\r\nContribute to knowledge database for each software component supported, by working alone or in a team-based environment, to establish best practices\r\nMust be highly capable of developing and maintaining technical and procedural knowledge\r\nRepair problems via remote access on client system installations\r\nSpecial projects as assigned\r\nRequirements Software technical support call center experience and knowledge coupled with strong customer services skills\r\nExcellent math and problem solving skills\r\nPreferred hands on experience with SQL server, scanning, imaging, Microsoft Office\r\nStrong reading comprehension skills\r\nHome computer, preferably with dual monitors, to log in remotely to DEVNET hosted computers\r\nCustomer support skills; listening, patience, clear communication, and a drive to learn and research problems on your own\r\nWe Offer A casual working environment and competitive salary\r\nExcellent benefit package including Medical and Dental\r\nVacation and sick time\r\n401(k)\r\nAdditional Seniority level: Mid-Senior level\r\nEmployment type: Full-time\r\nJob function: Other\r\nIndustries: Software Development\r\nReferrals increase your chances of interviewing at DEVNET Incorporated by 2x\r\nJ-18808-Ljbffr","datePosted":"2026-05-09T10:17:40.952Z","dateModified":"2026-05-09T10:17:40.952Z","hiringOrganization":{"@type":"Organization","name":"Devnet","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Sycamore","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"82fd58d461efd3592181c868"},"url":"https://jobsearcher.com/jobs/82fd58d461efd3592181c868"}}