{"schemaVersion":"jobsearcher.job.v1","id":"82f5dd8cf0ebae9e38ee0dcf","url":"https://jobsearcher.com/jobs/82f5dd8cf0ebae9e38ee0dcf","canonicalUrl":"https://jobsearcher.com/jobs/82f5dd8cf0ebae9e38ee0dcf","title":"EAP Program Coordinator","description":"· Healthcare Professional Enquiries Management: Oversee and triage all enquiries from Healthcare Professionals (HCPs) through the dedicated program email inboxes and telephone lines, ensuring timely responses and resolution.\n\n· Collaboration with Project Management: Work closely with the Project Management team to comprehend the specific Key Performance Indicators (KPIs) and deliverables for each program, ensuring alignment with objectives.\n\n· Support for Physicians and Pharmacists: Provide assistance to prescribing physicians and pharmacists with general enquiries, escalating medical queries to the Pharmaceutical client as necessary.\n\n· Qualification Process Management: Comply with the qualification process in accordance with Standard Operating Procedures (SOPs) and Good Distribution Practices (GDP) for HCPs and hospitals.\n\n· Account Management: Oversee hospital and wholesaler accounts within Uniphar systems, coordinating with the Quality and Finance teams to complete account setup and revalidation when required.\n\n· HCP Registration and Patient Enrolment: Manage new HCP requests, and patient enrolment based on program, quality and in-country regulatory requirements\n\n· Regulatory, Quality and Supply Chain Compliance: Work closely with the Regulatory, Quality and Supply Chain teams to ensure compliance with legal pathways, importation requirements, and the Healthcare Professional’s application process where applicable.\n\n· Sales Order Processing: Process sales orders through the ERP system for billing purposes.\n\n· Logistics Coordination: Liaise with the warehouse team to ensure proper picking, packing, and shipping of orders, including providing necessary shipping documentation.\n\n· Courier and Shipment Management: Complete bookings with couriers for collection and delivery, ensuring timely and compliant delivery. Oversee the receipt of products under required storage and temperature conditions.\n\n· Reporting and Metrics: Assist with generating client reports on program metrics and provide updates on order tracking.\n\n· Invoicing and Financial Coordination: Issue invoices for product orders, and support the update of costs for the billing process.\n\n· Reconciliation of Accounts: Liaise with internal finance teams for the reconciliation of overdue accounts and monitor incoming invoice payments.\n\n· Administrative and Project Support: Assist with various administrative tasks, project coordination, and other duties as required by management. Candidate Requirements:\n\n· Education: Ideally educated to degree level.\n\n· Experience: Previous experience within the pharmaceutical industry is preferred. Proficient in Microsoft Outlook & Excel (Intermediate level). Experience with ERP systems such as SAP or D365 is an advantage. Familiarity with CRM tools is a plus.\n\n· Skills: Strong attention to detail. Ability to follow comprehensive processes and adhere to rules. Keen to expand knowledge of pharma legal regulations. Ability to thrive in a highly regulated and ever-changing environment. Capable of multitasking, learning fast and thinking quickly in high-pressure situations. Excellent verbal and written communication skills. Team player with a highly motivated attitude.","company":"Uniphar","rawCompany":"uniphar","city":"Garner","state":"NC","isRemote":false,"isActive":false,"createdAt":"2026-10-29T10:47:35.459Z","occupations":[{"code":"43-5061.00","title":"Production, Planning, and Expediting Clerks","slug":"production-planning-and-expediting-clerks"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"43-6014.00","title":"Secretaries and Administrative Assistants, Except Legal, Medical, and Executive","slug":"secretaries-and-administrative-assistants-except-legal-medical-and-executive"}],"industries":[{"code":"325412","title":"Pharmaceutical Preparation Manufacturing","slug":"pharmaceutical-preparation-manufacturing"},{"code":"424210","title":"Drugs and Druggists' Sundries Merchant Wholesalers","slug":"drugs-and-druggists-sundries-merchant-wholesalers"},{"code":"923120","title":"Administration of Public Health Programs","slug":"administration-of-public-health-programs"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"EAP Program Coordinator","description":"· Healthcare Professional Enquiries Management: Oversee and triage all enquiries from Healthcare Professionals (HCPs) through the dedicated program email inboxes and telephone lines, ensuring timely responses and resolution.\n\n· Collaboration with Project Management: Work closely with the Project Management team to comprehend the specific Key Performance Indicators (KPIs) and deliverables for each program, ensuring alignment with objectives.\n\n· Support for Physicians and Pharmacists: Provide assistance to prescribing physicians and pharmacists with general enquiries, escalating medical queries to the Pharmaceutical client as necessary.\n\n· Qualification Process Management: Comply with the qualification process in accordance with Standard Operating Procedures (SOPs) and Good Distribution Practices (GDP) for HCPs and hospitals.\n\n· Account Management: Oversee hospital and wholesaler accounts within Uniphar systems, coordinating with the Quality and Finance teams to complete account setup and revalidation when required.\n\n· HCP Registration and Patient Enrolment: Manage new HCP requests, and patient enrolment based on program, quality and in-country regulatory requirements\n\n· Regulatory, Quality and Supply Chain Compliance: Work closely with the Regulatory, Quality and Supply Chain teams to ensure compliance with legal pathways, importation requirements, and the Healthcare Professional’s application process where applicable.\n\n· Sales Order Processing: Process sales orders through the ERP system for billing purposes.\n\n· Logistics Coordination: Liaise with the warehouse team to ensure proper picking, packing, and shipping of orders, including providing necessary shipping documentation.\n\n· Courier and Shipment Management: Complete bookings with couriers for collection and delivery, ensuring timely and compliant delivery. Oversee the receipt of products under required storage and temperature conditions.\n\n· Reporting and Metrics: Assist with generating client reports on program metrics and provide updates on order tracking.\n\n· Invoicing and Financial Coordination: Issue invoices for product orders, and support the update of costs for the billing process.\n\n· Reconciliation of Accounts: Liaise with internal finance teams for the reconciliation of overdue accounts and monitor incoming invoice payments.\n\n· Administrative and Project Support: Assist with various administrative tasks, project coordination, and other duties as required by management. Candidate Requirements:\n\n· Education: Ideally educated to degree level.\n\n· Experience: Previous experience within the pharmaceutical industry is preferred. Proficient in Microsoft Outlook & Excel (Intermediate level). Experience with ERP systems such as SAP or D365 is an advantage. Familiarity with CRM tools is a plus.\n\n· Skills: Strong attention to detail. Ability to follow comprehensive processes and adhere to rules. Keen to expand knowledge of pharma legal regulations. Ability to thrive in a highly regulated and ever-changing environment. Capable of multitasking, learning fast and thinking quickly in high-pressure situations. Excellent verbal and written communication skills. Team player with a highly motivated attitude.","datePosted":"2026-10-29T10:47:35.459Z","dateModified":"2026-10-29T10:47:35.459Z","hiringOrganization":{"@type":"Organization","name":"Uniphar","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Garner","addressRegion":"NC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"82f5dd8cf0ebae9e38ee0dcf"},"url":"https://jobsearcher.com/jobs/82f5dd8cf0ebae9e38ee0dcf"}}