{"schemaVersion":"jobsearcher.job.v1","id":"82ea6b92f02c314e59eb1c99","url":"https://jobsearcher.com/jobs/82ea6b92f02c314e59eb1c99","canonicalUrl":"https://jobsearcher.com/jobs/82ea6b92f02c314e59eb1c99","title":"IVR Software Developer | Senior Conversational AI & IVR Engineer (Java / Spring Boot)","description":"Job Title: IVR Software Developer | Senior Conversational AI & IVR Engineer (Java / Spring Boot)Location: Cleveland, OHWork Arrangement: OnsiteEmployment Type: ContractDuration: 22+ monthsPay Range: $54.02/hr. On W2 | $65.00/hr. on C2CDomain: Financial Services | Banking & Contact Center TechnologyApplication Deadline: June 30, 2026SKILLS REQUIREDPrimary (Must-Have):✔️Java/J2EE & Spring Framework: Deep backend expertise utilizing Java/J2EE, Spring MVC, and Spring Boot.✔️Microservices & API Architecture: Proven experience building, deploying, and consuming scalable Microservices, REST, and SOAP Web Services.✔️IVR & Telephony Domain: Strong knowledge of VoiceXML (VXML), JavaServer Pages for VoiceXML (JSV), SIP protocols, and IVR call flows.✔️Contact Center Platforms: Practical experience with major IVR platforms (e.g., Genesys) or cloud telephony ecosystems (e.g., Twilio, Google Dialogflow).✔️Legacy System Maintenance: Substantial experience working with the Struts Framework to support and refactor enterprise legacy applications.✔️Database Management: Proficient in Oracle SQL and PostgreSQL, including writing stored procedures, indexing, and executing query optimization.Secondary (Good to Have):✔️IVR Modernization: Direct experience migrating monolithic legacy Struts applications into modern Spring Boot microservices.✔️Conversational AI: Familiarity with speech recognition (ASR), text-to-speech (TTS) engines, and AI-driven conversational IVR systems.✔️CI/CD & Cloud Infrastructure: Practical knowledge of Git, Maven, Jenkins, Docker, and deployment workflows within Google Cloud Platform (GCP).POSITION OVERVIEWWe are seeking an elite Senior IVR Software Developer with 14+ years of deep technical experience to drive the modernization of our enterprise contact center platform in Cleveland, OH. This onsite contract engagement focuses on maintaining core transactional systems while executing a critical migration roadmap from legacy Struts architectures over to a highly scalable, cloud-ready Spring Boot microservices landscape. The ideal architect will seamlessly bridge the gap between traditional telecom-driven IVR setups, VoiceXML generation, and high-performance backend Java APIs to deliver an optimal, continuous customer experience.ROLES & RESPONSIBILITIES✔️Design, build, and optimize scalable enterprise-grade backend services using Java, Spring Boot, and microservices architecture to power core IVR ecosystems.✔️Maintain, troubleshoot, and refactor mission-critical legacy IVR solutions built on the Struts Framework and JavaServer Pages for VoiceXML (JSV).✔️Engineer secure and highly performant REST and SOAP web services, managing complex data structures across JSON and XML formats for telephony consumption.✔️Map and implement sophisticated IVR call flows, integrating platform capabilities with Genesys infrastructure, SIP protocols, ASR/TTS engines, and modern cloud voice systems.✔️Write complex database solutions within Oracle and PostgreSQL environments, leveraging advanced query tuning and robust stored procedures to minimize latency.✔️Collaborate closely within an automated DevOps model using Git, Maven, and Jenkins pipelines to package applications into Docker environments for cloud platform staging.BENEFITSMedical | Dental | Vision | 401(k)EEOC ComplianceWe are an equal opportunity employer, and all qualified applicants will receive consideration for employment.DISCLAIMERAI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.","company":"Pacer Group","rawCompany":"pacer group","city":"Akron","state":"OH","isRemote":false,"isActive":false,"createdAt":"2026-06-20T07:55:25.143Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1251.00","title":"Computer Programmers","slug":"computer-programmers"},{"code":"15-1254.00","title":"Web Developers","slug":"web-developers"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IVR Software Developer | Senior Conversational AI & IVR Engineer (Java / Spring Boot)","description":"Job Title: IVR Software Developer | Senior Conversational AI & IVR Engineer (Java / Spring Boot)Location: Cleveland, OHWork Arrangement: OnsiteEmployment Type: ContractDuration: 22+ monthsPay Range: $54.02/hr. On W2 | $65.00/hr. on C2CDomain: Financial Services | Banking & Contact Center TechnologyApplication Deadline: June 30, 2026SKILLS REQUIREDPrimary (Must-Have):✔️Java/J2EE & Spring Framework: Deep backend expertise utilizing Java/J2EE, Spring MVC, and Spring Boot.✔️Microservices & API Architecture: Proven experience building, deploying, and consuming scalable Microservices, REST, and SOAP Web Services.✔️IVR & Telephony Domain: Strong knowledge of VoiceXML (VXML), JavaServer Pages for VoiceXML (JSV), SIP protocols, and IVR call flows.✔️Contact Center Platforms: Practical experience with major IVR platforms (e.g., Genesys) or cloud telephony ecosystems (e.g., Twilio, Google Dialogflow).✔️Legacy System Maintenance: Substantial experience working with the Struts Framework to support and refactor enterprise legacy applications.✔️Database Management: Proficient in Oracle SQL and PostgreSQL, including writing stored procedures, indexing, and executing query optimization.Secondary (Good to Have):✔️IVR Modernization: Direct experience migrating monolithic legacy Struts applications into modern Spring Boot microservices.✔️Conversational AI: Familiarity with speech recognition (ASR), text-to-speech (TTS) engines, and AI-driven conversational IVR systems.✔️CI/CD & Cloud Infrastructure: Practical knowledge of Git, Maven, Jenkins, Docker, and deployment workflows within Google Cloud Platform (GCP).POSITION OVERVIEWWe are seeking an elite Senior IVR Software Developer with 14+ years of deep technical experience to drive the modernization of our enterprise contact center platform in Cleveland, OH. This onsite contract engagement focuses on maintaining core transactional systems while executing a critical migration roadmap from legacy Struts architectures over to a highly scalable, cloud-ready Spring Boot microservices landscape. The ideal architect will seamlessly bridge the gap between traditional telecom-driven IVR setups, VoiceXML generation, and high-performance backend Java APIs to deliver an optimal, continuous customer experience.ROLES & RESPONSIBILITIES✔️Design, build, and optimize scalable enterprise-grade backend services using Java, Spring Boot, and microservices architecture to power core IVR ecosystems.✔️Maintain, troubleshoot, and refactor mission-critical legacy IVR solutions built on the Struts Framework and JavaServer Pages for VoiceXML (JSV).✔️Engineer secure and highly performant REST and SOAP web services, managing complex data structures across JSON and XML formats for telephony consumption.✔️Map and implement sophisticated IVR call flows, integrating platform capabilities with Genesys infrastructure, SIP protocols, ASR/TTS engines, and modern cloud voice systems.✔️Write complex database solutions within Oracle and PostgreSQL environments, leveraging advanced query tuning and robust stored procedures to minimize latency.✔️Collaborate closely within an automated DevOps model using Git, Maven, and Jenkins pipelines to package applications into Docker environments for cloud platform staging.BENEFITSMedical | Dental | Vision | 401(k)EEOC ComplianceWe are an equal opportunity employer, and all qualified applicants will receive consideration for employment.DISCLAIMERAI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.","datePosted":"2026-06-20T07:55:25.143Z","dateModified":"2026-06-20T07:55:25.143Z","hiringOrganization":{"@type":"Organization","name":"Pacer Group","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Akron","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"82ea6b92f02c314e59eb1c99"},"url":"https://jobsearcher.com/jobs/82ea6b92f02c314e59eb1c99"}}