Assistant Director, Parking & Transportation

Assistant Director, Parking & Transportation Parking-Operations Georgia State University Georgia State University is a vibrant community in the heart of Atlanta. At Georgia State University (GSU), we value the unique skills, perspective, talents, and passion that each employee contributes to its learning community. To work at GSU is to accept an invitation to participate in the growth and development of the internal and external community we serve! Parking-Operations at Georgia State University is seeking an Assistant Director, Parking & Transportation to join our team. The Assistant Director, Parking & Transportation supports the Director of Parking in the overall management and daily operations of Georgia State University's parking system. This position provides direct leadership and oversight for parking enforcement, gate services, and parking facility maintenance to ensure safe, efficient, customer-focused, and well-maintained parking operations across the university. WHAT MAKES GSU A GREAT PLACE? Generous benefits, including health, dental, vision, tuition assistance, retirement, etc. A knowledge-sharing organization that works collaboratively with diverse partners. Professional development opportunity and mentorship. A rapidly growing center within an academic setting. WHAT WILL YOU DO The Assistant Director is responsible for supervising staff, improving operational processes, supporting revenue control and access management, and helping maintain a positive parking experience for students, faculty, staff, and visitors. This role also assists with strategic planning, problem-solving, contractor coordination, and implementation of department initiatives aligned with the university's goals. DUTIES AND RESPONSIBILITIES INCLUDE Operations Leadership: Assist the Director of Parking in managing day-to-day parking operations across campus. Provide leadership and oversight for parking enforcement, gate services, and parking facility maintenance functions. Monitor operational performance and recommend process improvements to enhance service, efficiency, and accountability. Serve as a key member of the department's leadership team and act on behalf of the Director as assigned. Parking Enforcement: Oversee parking enforcement operations, including staffing, scheduling, training, and performance management. Ensure consistent application of university parking rules, regulations, and citation procedures. Review enforcement trends, complaints, and appeals data to identify areas for improvement. Promote a service-oriented enforcement approach that balances compliance with customer relations. Gate Services and Access Control: Oversee gate services staff and daily gate operations for parking decks, lots, and controlled-access facilities. Ensure gates, cashiering points, permit access systems, and entry/exit operations function effectively and with minimal disruption. Coordinate response to gate malfunctions, customer access issues, lost ticket situations, and system outages. Support the integrity of parking access controls and revenue-related procedures. Facility Maintenance Oversight: Oversee routine and corrective maintenance needs for parking decks, lots, gates, signage, striping, lighting, equipment, and related infrastructure. Coordinate with internal campus partners, contractors, and vendors to address maintenance and repair issues promptly. Conduct or direct regular inspections of parking facilities to identify safety, appearance, and operational concerns. Help prioritize maintenance projects that improve curb appeal, safety, functionality, and customer experience. Staff Supervision and Development: Supervise professional, administrative, and frontline staff in assigned functional areas. Establish performance expectations, provide coaching, and conduct evaluations. Foster a culture of accountability, teamwork, responsiveness, and continuous improvement. Support staff training related to customer service, safety, technology, compliance, and operational procedures. Customer Service and Issue Resolution: Help ensure a high level of customer service in all parking touchpoints. Respond to escalated issues involving enforcement, access, gate operations, and facility concerns. Work collaboratively with students, faculty, staff, visitors, and campus partners to resolve operational issues effectively. Compliance, Safety, and Administration: Support compliance with university policies, safety standards, and applicable regulations related to parking operations. Maintain records, reports, and documentation related to enforcement activity, gate operations, maintenance issues, and departmental performance. Assist with budget tracking, procurement coordination, vendor oversight, and operational reporting in assigned areas. Support planning for special events, emergency response, and operational contingencies affecting parking facilities. Minimum Hiring Qualifications Bachelor's degree and three years of supervisory/management experience, or a combination of education and related experience.