{"schemaVersion":"jobsearcher.job.v1","id":"82bfa260f7cdf90386fb0473","url":"https://jobsearcher.com/jobs/82bfa260f7cdf90386fb0473","canonicalUrl":"https://jobsearcher.com/jobs/82bfa260f7cdf90386fb0473","title":"Front Desk Coordinator | Part-Time","description":"Are You Looking for a Bright Future with a Solid Company?\r\nLook no further!\r\nSegue Inc., a non-profit outpatient mental health facility with a distinguished history of delivering high-quality mental health services to the residents of Jackson and Hillsdale counties for over four decades, is actively seeking a dedicated part-time Front Desk Coordinator to join our team at our Jackson, Michigan office.\r\nWHAT YOU WILL DO\r\nThe Front Desk Coordinator serves as the first point of contact for consumers, visitors, and callers, creating a welcoming, professional, and supportive environment in a mental health setting. This role is responsible for registering and scheduling consumers in person and over the phone, managing front desk operations, and ensuring accurate and timely entry of consumer information into the electronic medical record (EMR) system.\r\nThis position requires strong interpersonal, organizational, and problem-solving skills to effectively assist consumers, coordinate services, and support clinical and administrative staff while maintaining strict confidentiality and compliance with all applicable regulations.\r\nQUALIFICATIONS\r\nRequired\r\nHigh School Diploma or equivalent\r\nMinimum of 1 year of customer service or front desk experience (healthcare or behavioral health setting a plus)\r\nProficiency with Microsoft Office Suite\r\nAble to type 35 wpm with high degree of accuracy\r\nAbility to manage multiple tasks in a fast-paced environment with frequent interruptions\r\nStrong communication, organizational, and problem-solving skills\r\nAbility to operate standard office equipment and multi-line telephone systems\r\nPreferred\r\nExperience working with electronic medical record software\r\nKnowledge of medical and/or behavioral health terminology\r\nESSENTIAL JOB RESPONSIBILITIES\r\nRegister and check-in new and returning consumers in the EMR, ensuring accurate and complete demographic and insurance information\r\nSchedule, reschedule, and confirm appointments in person and via telephone\r\nCoordinate appointments across providers and services to support continuity of care\r\nIdentify and coordinate transportation needs to Segue, Inc. appointments\r\nScrub charts for upcoming appointments and identifying documentation needs\r\nVerify and update consumer information at each visit\r\nPromptly greet all consumers and visitors in a professional, welcoming, and trauma-informed manner\r\nServe as the primary point of contact for inquiries, providing clear information and assistance\r\nManage consumer flow in the lobby and communicate delays or updates to consumers and staff\r\nDe-escalate concerns and elevate to Customer Service Specialist when appropriate\r\nC. Phone & Communication Management:\r\nAnswer and manage a multi-line telephone system, directing calls appropriately\r\nRespond to inquiries, take accurate messages, and ensure timely follow-up\r\nCommunicate effectively with clinical and administrative staff regarding consumer needs\r\nD. Administrative & EMR Support:\r\nEnter, update, and maintain accurate records in the EMR\r\nScan and upload documents into consumer records in a timely manner\r\nRun reports and assist with data quality review and correction\r\nAssist with document tracking, consents, and fee determinations\r\nE. Records & Compliance:\r\nProcess requests for records in accordance with agency policies and consumer consent\r\nMaintain confidentiality of all consumer information\r\nSupport compliance with accreditation and regulatory standards\r\nF. General Office Support:\r\nManage incoming and outgoing mail, faxes, and electronic communications\r\nMaintain an organized and professional front desk and lobby area\r\nProvide administrative support to clinical staff as needed\r\nPerform other duties as assigned by administration\r\nG. Flexibility in working additional hours and carrying out additional duties as directed by Administration is a requirement for this position.\r\nCOMPENSATION & BENEFITS\r\nFree Life Insurance ($25,000)\r\nFree Short-term Disability\r\nSimple IRA Savings 3% Company Match\r\n11 Paid Holidays\r\nPTO\r\nCasual Dress Code\r\nEmployee Assistant Program\r\nMonthly Employee Recognition with an early ending day!\r\nJ-18808-Ljbffr","company":"Evolving Solution Services","rawCompany":"evolving solution services","city":"Jackson","state":"MN","isRemote":false,"isActive":false,"createdAt":"2026-08-08T01:55:55.732Z","occupations":[{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"},{"code":"43-6013.00","title":"Medical Secretaries and Administrative Assistants","slug":"medical-secretaries-and-administrative-assistants"},{"code":"29-2099.08","title":"Patient Representatives","slug":"patient-representatives"}],"industries":[{"code":"621420","title":"Outpatient Mental Health and Substance Abuse Centers","slug":"outpatient-mental-health-and-substance-abuse-centers"},{"code":"621498","title":"All Other Outpatient Care Centers","slug":"all-other-outpatient-care-centers"},{"code":"621112","title":"Offices of Physicians, Mental Health Specialists","slug":"offices-of-physicians-mental-health-specialists"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Front Desk Coordinator | Part-Time","description":"Are You Looking for a Bright Future with a Solid Company?\r\nLook no further!\r\nSegue Inc., a non-profit outpatient mental health facility with a distinguished history of delivering high-quality mental health services to the residents of Jackson and Hillsdale counties for over four decades, is actively seeking a dedicated part-time Front Desk Coordinator to join our team at our Jackson, Michigan office.\r\nWHAT YOU WILL DO\r\nThe Front Desk Coordinator serves as the first point of contact for consumers, visitors, and callers, creating a welcoming, professional, and supportive environment in a mental health setting. This role is responsible for registering and scheduling consumers in person and over the phone, managing front desk operations, and ensuring accurate and timely entry of consumer information into the electronic medical record (EMR) system.\r\nThis position requires strong interpersonal, organizational, and problem-solving skills to effectively assist consumers, coordinate services, and support clinical and administrative staff while maintaining strict confidentiality and compliance with all applicable regulations.\r\nQUALIFICATIONS\r\nRequired\r\nHigh School Diploma or equivalent\r\nMinimum of 1 year of customer service or front desk experience (healthcare or behavioral health setting a plus)\r\nProficiency with Microsoft Office Suite\r\nAble to type 35 wpm with high degree of accuracy\r\nAbility to manage multiple tasks in a fast-paced environment with frequent interruptions\r\nStrong communication, organizational, and problem-solving skills\r\nAbility to operate standard office equipment and multi-line telephone systems\r\nPreferred\r\nExperience working with electronic medical record software\r\nKnowledge of medical and/or behavioral health terminology\r\nESSENTIAL JOB RESPONSIBILITIES\r\nRegister and check-in new and returning consumers in the EMR, ensuring accurate and complete demographic and insurance information\r\nSchedule, reschedule, and confirm appointments in person and via telephone\r\nCoordinate appointments across providers and services to support continuity of care\r\nIdentify and coordinate transportation needs to Segue, Inc. appointments\r\nScrub charts for upcoming appointments and identifying documentation needs\r\nVerify and update consumer information at each visit\r\nPromptly greet all consumers and visitors in a professional, welcoming, and trauma-informed manner\r\nServe as the primary point of contact for inquiries, providing clear information and assistance\r\nManage consumer flow in the lobby and communicate delays or updates to consumers and staff\r\nDe-escalate concerns and elevate to Customer Service Specialist when appropriate\r\nC. Phone & Communication Management:\r\nAnswer and manage a multi-line telephone system, directing calls appropriately\r\nRespond to inquiries, take accurate messages, and ensure timely follow-up\r\nCommunicate effectively with clinical and administrative staff regarding consumer needs\r\nD. Administrative & EMR Support:\r\nEnter, update, and maintain accurate records in the EMR\r\nScan and upload documents into consumer records in a timely manner\r\nRun reports and assist with data quality review and correction\r\nAssist with document tracking, consents, and fee determinations\r\nE. Records & Compliance:\r\nProcess requests for records in accordance with agency policies and consumer consent\r\nMaintain confidentiality of all consumer information\r\nSupport compliance with accreditation and regulatory standards\r\nF. General Office Support:\r\nManage incoming and outgoing mail, faxes, and electronic communications\r\nMaintain an organized and professional front desk and lobby area\r\nProvide administrative support to clinical staff as needed\r\nPerform other duties as assigned by administration\r\nG. Flexibility in working additional hours and carrying out additional duties as directed by Administration is a requirement for this position.\r\nCOMPENSATION & BENEFITS\r\nFree Life Insurance ($25,000)\r\nFree Short-term Disability\r\nSimple IRA Savings 3% Company Match\r\n11 Paid Holidays\r\nPTO\r\nCasual Dress Code\r\nEmployee Assistant Program\r\nMonthly Employee Recognition with an early ending day!\r\nJ-18808-Ljbffr","datePosted":"2026-08-08T01:55:55.732Z","dateModified":"2026-08-08T01:55:55.732Z","hiringOrganization":{"@type":"Organization","name":"Evolving Solution Services","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Jackson","addressRegion":"MN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"82bfa260f7cdf90386fb0473"},"url":"https://jobsearcher.com/jobs/82bfa260f7cdf90386fb0473"}}