Low Voltage Alarm Service Technician

Job SummaryThis is a field service position. The Service Technician is responsible for maintenance and repairs to burglar and fire alarm systems and other related equipment for ADS customers.The technician is expected to work independently and perform all work up to the ADS quality standards.To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Alarm Detection Systems is an EEO employer.Essential Functions And ResponsibilitiesMaintain, test, and repair residential and commercial burglar and fire alarm systems.Responsible for the diagnosis and service of control panels, door contacts, motion detectors, fire-initiating devices, fire notification devices, and all other equipment related to the customer’s account.Responsible to instruct the customer in the proper use of their system.Clearly document all service tickets.Maintain the ADS company vehicle, inventory, cell phone, and ADS tools.Communicate necessary information with the department manager, co-workers, and routers.Follow safe work practices to ensure a safe work environment for themselves, co-workers, and customers.Be prepared to work and drive in all types of weather conditions.Responsible for night calls on a rotating schedule. The rotation schedule will vary based on the number of techs in the department in the rotation at any given time.Responsible to read and follow all policies and procedures as outlined in the ADS Employee Handbook.Responsible for onsite duties as assigned.Must be punctual and adhere to attendance standards.Adhere to all company policies and procedures.Other duties as assigned by management.Education/ExperienceHigh school diploma or equivalent is required.Technical/vocational degree or related experience is preferred.2 years minimum experience with electronic troubleshooting is required.2 years of basic electronics experience is required.Knowledge/Skills/AbilitiesBurglar and Fire Alarm equipment knowledge.Ability to read and understand schematics.Electronic troubleshooting using Digital and analog Volt/Ohm/Amp meter.Troubleshooting skills; AC/DC voltages, field wiring, control panel diagnostics.Basic computer skills, use of a laptop and Microsoft Office.Customer Service skills.Detail oriented with the ability to maintain accurate records.Self-motivated and the ability to work independently.Licenses/CertificationsMust be able to obtain a Permanent Employee Registration Card from the State of Illinois Department of Financial and Professional Regulation (Illinois employees only).Maintain a driver’s license, maintain an insurable driving record, and be capable of driving on company assignments.Company BenefitsAlarm Detection Systems offers a comprehensive benefits package designed to support the health, well-being, and financial future of our employees: Medical Insurance with multiple plan optionsDental InsuranceVision InsuranceLife InsurancePaid Parental LeaveCompany VehicleTool Allowance ProgramCompany Cell Phone and LaptopDisability Coverage:Employer-paid Short-Term DisabilityOptional Long-Term Disability401(k) Plan with tiered employer matchPaid Time Off (PTO) starting at 3 weeks per year for employeesPaid Holidays: 8 recognized holidays annuallyPet Insurance DiscountEmployee Assistance Program (EAP)Tuition ReimbursementCompany-sponsored events (friends and family welcome!)Continuous Professional Development OpportunitiesEmployee & Friends/Family Discounts on security systems and monitoring servicesA fun, positive, and high-energy work environmentCompensationThe starting pay range for the Service Technician is $23- $28 per hour, based on knowledge, skills, education, and experience.#ADS25