SLOT TECHNICAL SHIFT MANAGER

IntroductionOverviewWe're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.ResponsibilitiesResponsible for Casino Operations Team Member scheduling, including direct supervision of the Table Games Scheduler. Ensures there is an analytical approach to scheduling that matches staffing levels to established metrics, ensures labor expense falls within budgeted parameters, and does so in a way that maximizes Team Member satisfaction.Develops analytics to measure gaming product performance, including slots, table games and poker revenue and utilizations. Communicates results through concise reporting to department and property leadership.Analyzes win of slot and table games product, and provides recommendations for additions, changes and removals.Manages casino operations capital spending. Plans annual purchases and evaluates ROI of prior purchases.Reviews department operating budget on monthly basis, ensuring revenue and expense trends are understood, variances identified, and finding opportunities to improve efficiencyParticipates in developing Casino Operations annual capital and operating budgets.Performs all other related and compatible duties as assigned, including ad-hoc analysisRequirementsMust have an upbeat and positive attitudeMust be comfortable initiating conversations and creating a fun environment with our guestsBachelor's degree (B.A./B.S.) with an analytical focus from an accredited four-year college or universityTwo years experience in an analytical role, some table games, slots or scheduling experience preferredMust be extremely proficient in Microsoft applications (Excel, Access, Word)Ability to prepare, understand, and analyze business strategies, Budget & P&L Statements and Business PlansGood oral and written communication skills, must be fluent and literate in EnglishProven problem solving, and critical thinking skills with the ability to exercise independent judgment within established policiesMust possess excellent interpersonal and Team Member relations skillsAbility to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendorsMust be able to listen and respond to visual and oral cuesPhysically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces