{"schemaVersion":"jobsearcher.job.v1","id":"82513ca7eb85faa99a8ed790","url":"https://jobsearcher.com/jobs/82513ca7eb85faa99a8ed790","canonicalUrl":"https://jobsearcher.com/jobs/82513ca7eb85faa99a8ed790","title":"Customer Support Specialist","description":"**Seeking 11am-8pm CST Shift only!**\nGrow with a team that leads with service and builds with purpose.\nAt Basys, we believe success is built on relationships, not transactions. We collaborate, solve challenges head-on and raise the bar for ourselves and each other every day. If you’re energized by meaningful work and motivated to make a real impact, you’ll feel right at home here.\nWe personalize payments and elevate service so our clients can grow with confidence. And we’re building a company where innovation, care and accountability shape how we work: together.\nSummary\nContribute to a positive, collaborative workplace by communicating and working in ways that reflect our purpose and values. Perform a variety of activities that result in one call resolution for inbound customer support calls. Responsible for monitoring and assisting with merchants’ Payment Card Industry compliance.\nDuties & Responsibilities\nEssential Functions\nServes as first line of support for merchant and partner issues and inquires.\nResolves product or service problems by researching and determining the cause of the problem, expediting correction and documenting and following up to ensure resolution.\nObtains and evaluates all relevant information to handle product and service inquiries.\nProvides escalated technical support to customers among a variety of product categories, resolving issues according to prescribed standards and procedures.\nWorks with internal departments to ensure a high level of support for the merchant and partner.\nProactively contacts merchants for PCI compliance needs, assists with the completions of PCI questionnaires, schedules and monitors applicable PCI scans.\nResponsible for answering and documenting inbound and outbound calls, responding to email correspondence, and using the live chat feature to provide live chat support\nAdditional Responsibilities\nIdentifies and documents hardware and software issues that require further escalation and tracks them through to resolution.\nProvides software and terminal training to merchants and assures compliancy standards are met.\nUpdates merchant information in databases as needed.\nEscalates issues to Supervisors when necessary.\nCompletes other assigned duties and projects as requested.\nRequirements\nStrong communication, both written and verbal\nGreat active listening skills\nExceptional interpersonal and rapport building skills\nA patient and empathetic attitude\nStrong time management and organizational skills\nAdaptability and flexibility\nComfortable working in fast-paced environments\nTroubleshooting skills, either basic or advanced, depending on the role and industry\nComputer literacy\nPhone skills, including familiarity with complex or multi-line phone systems\nIn-depth knowledge of a company's products and/or services\nThis role is eligible for a hybrid schedule. Up to one day per week may be worked remotely in accordance with the telecommuting policy.\nThis role is eligible for a bilingual pay differential for eligible languages.\nEducation & Experience\nAssociate’s or Bachelor’s Degree Preferred\nA minimum of 1 year experience in a financial institution or customer service required\nStrong Communication Skills Required\nProficiency in Microsoft Office Suite, CRM\nBasys provides technology and payment integration solutions for businesses across the country and Canada. We treat our team, clients, and vendors like people, not numbers. Basys is proud to maintain the industry leading Net Promotor Score and a 90% customer retention rate of clients that continue to process, in an industry where retention rates often average closer to 70 to 75%. We feel that this is a perfect example of how our customer-oriented business model sets us apart.\nBasys is an equal opportunity employer.","company":"Basys Processing","rawCompany":"basys processing","city":"Lenexa","state":"KS","isRemote":false,"isActive":false,"createdAt":"2026-04-09T15:39:50.920Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"522390","title":"Other Activities Related to Credit Intermediation","slug":"other-activities-related-to-credit-intermediation"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"522320","title":"Financial Transactions Processing, Reserve, and Clearinghouse Activities","slug":"financial-transactions-processing-reserve-and-clearinghouse-activities"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Support Specialist","description":"**Seeking 11am-8pm CST Shift only!**\nGrow with a team that leads with service and builds with purpose.\nAt Basys, we believe success is built on relationships, not transactions. We collaborate, solve challenges head-on and raise the bar for ourselves and each other every day. If you’re energized by meaningful work and motivated to make a real impact, you’ll feel right at home here.\nWe personalize payments and elevate service so our clients can grow with confidence. And we’re building a company where innovation, care and accountability shape how we work: together.\nSummary\nContribute to a positive, collaborative workplace by communicating and working in ways that reflect our purpose and values. Perform a variety of activities that result in one call resolution for inbound customer support calls. Responsible for monitoring and assisting with merchants’ Payment Card Industry compliance.\nDuties & Responsibilities\nEssential Functions\nServes as first line of support for merchant and partner issues and inquires.\nResolves product or service problems by researching and determining the cause of the problem, expediting correction and documenting and following up to ensure resolution.\nObtains and evaluates all relevant information to handle product and service inquiries.\nProvides escalated technical support to customers among a variety of product categories, resolving issues according to prescribed standards and procedures.\nWorks with internal departments to ensure a high level of support for the merchant and partner.\nProactively contacts merchants for PCI compliance needs, assists with the completions of PCI questionnaires, schedules and monitors applicable PCI scans.\nResponsible for answering and documenting inbound and outbound calls, responding to email correspondence, and using the live chat feature to provide live chat support\nAdditional Responsibilities\nIdentifies and documents hardware and software issues that require further escalation and tracks them through to resolution.\nProvides software and terminal training to merchants and assures compliancy standards are met.\nUpdates merchant information in databases as needed.\nEscalates issues to Supervisors when necessary.\nCompletes other assigned duties and projects as requested.\nRequirements\nStrong communication, both written and verbal\nGreat active listening skills\nExceptional interpersonal and rapport building skills\nA patient and empathetic attitude\nStrong time management and organizational skills\nAdaptability and flexibility\nComfortable working in fast-paced environments\nTroubleshooting skills, either basic or advanced, depending on the role and industry\nComputer literacy\nPhone skills, including familiarity with complex or multi-line phone systems\nIn-depth knowledge of a company's products and/or services\nThis role is eligible for a hybrid schedule. Up to one day per week may be worked remotely in accordance with the telecommuting policy.\nThis role is eligible for a bilingual pay differential for eligible languages.\nEducation & Experience\nAssociate’s or Bachelor’s Degree Preferred\nA minimum of 1 year experience in a financial institution or customer service required\nStrong Communication Skills Required\nProficiency in Microsoft Office Suite, CRM\nBasys provides technology and payment integration solutions for businesses across the country and Canada. We treat our team, clients, and vendors like people, not numbers. Basys is proud to maintain the industry leading Net Promotor Score and a 90% customer retention rate of clients that continue to process, in an industry where retention rates often average closer to 70 to 75%. We feel that this is a perfect example of how our customer-oriented business model sets us apart.\nBasys is an equal opportunity employer.","datePosted":"2026-04-09T15:39:50.920Z","dateModified":"2026-04-09T15:39:50.920Z","hiringOrganization":{"@type":"Organization","name":"Basys Processing","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Lenexa","addressRegion":"KS","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"82513ca7eb85faa99a8ed790"},"url":"https://jobsearcher.com/jobs/82513ca7eb85faa99a8ed790"}}