{"schemaVersion":"jobsearcher.job.v1","id":"8250bfedea22e6aa58869353","url":"https://jobsearcher.com/jobs/8250bfedea22e6aa58869353","canonicalUrl":"https://jobsearcher.com/jobs/8250bfedea22e6aa58869353","title":"Genesys Cloud Workforce Analytics & Ops Lead","description":"CTG is seeking a skilled Genesys Cloud CCaaS specialist for a 6-month onsite role in Miami, FL. You will execute operational tasks, configure IVR, and optimize contact center performance.\nYou will build dashboards, maintain routing configurations, and develop training materials for transfer of knowledge to staff. The role requires hands-on Genesys Cloud CCaaS experience, Command Center proficiency, and strong documentation skills.\n\n#J-18808-Ljbffr","company":"Computer Task Group","rawCompany":"computer task group","city":"Doral","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-08-31T03:13:39.967Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"55-3015.00","title":"Command and Control Center Specialists","slug":"command-and-control-center-specialists"},{"code":"13-1111.00","title":"Management Analysts","slug":"management-analysts"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Genesys Cloud Workforce Analytics & Ops Lead","description":"CTG is seeking a skilled Genesys Cloud CCaaS specialist for a 6-month onsite role in Miami, FL. You will execute operational tasks, configure IVR, and optimize contact center performance.\nYou will build dashboards, maintain routing configurations, and develop training materials for transfer of knowledge to staff. The role requires hands-on Genesys Cloud CCaaS experience, Command Center proficiency, and strong documentation skills.\n\n#J-18808-Ljbffr","datePosted":"2026-08-31T03:13:39.967Z","dateModified":"2026-08-31T03:13:39.967Z","hiringOrganization":{"@type":"Organization","name":"Computer Task Group","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Doral","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"8250bfedea22e6aa58869353"},"url":"https://jobsearcher.com/jobs/8250bfedea22e6aa58869353"}}