{"schemaVersion":"jobsearcher.job.v1","id":"82208b5e127c4101fc837347","url":"https://jobsearcher.com/jobs/82208b5e127c4101fc837347","canonicalUrl":"https://jobsearcher.com/jobs/82208b5e127c4101fc837347","title":"Support Engineer - Mainframe","description":"Job Description This position is responsible for providing mainframe technical support for the Endevor product. This support includes handling complex questions/problems for product suites to ensure our customers achieve their desired business outcomes. Engineers are expected to deliver a superior customer experience by exhibiting our core principles of empathy, expertise, value, and speed.\r\nResponsibilities Promote Broadcom mission, customer promise, and strategy; willingly adapts to and supports change.\r\nParticipates in projects to improve the business/products/CX.\r\nWillingly accepts and adapts to change in product(s) being supported, environments (i.e., Saas), infrastructure / technology and such.\r\nMay assist others in adopting to product(s)/technology change.\r\nMay act as a Designated Support Engineer for certain products/ customers.\r\nContinually expands knowledge of Broadcom Support best practices, procedures and systems.\r\nLead brainstorming sessions to improve our business by applying active listening, collaboration and facilitation skills.\r\nProactively identify team training needs; collaborate with team members to facilitate relevant training to address individual or team needs.\r\nPrioritize and balance workload across channels, making good use of time to achieve organizational and personal goals.\r\nAssist/mentor others to prioritize and balance their workload by sharing their expertise.\r\nIndependently learn and expand product, technology and soft skills.\r\nExpand knowledge across multiple product releases.\r\nAct as subject matter expert for certain product components.\r\nActively participate in Broadcom communities to promote self-service and to promote customer-to-customer collaboration.\r\nReview information and answer questions on product Communities.\r\nShare knowledge with other engineers and customers by following KCS methodology and process.\r\nEnable customer self-service success using KCS methodology by reusing, creating, reviewing, updating, publishing and retiring knowledge.\r\nAssist/ mentor colleagues developing knowledge content.\r\nLeverage experience and research existing knowledge resources to evaluate customer's environment and historical use of Broadcom products to proactively prepare for customer engagements, assess business impact and instill immediate customer confidence.\r\nMature relationships with key internal stakeholders (e.g., SaaS Ops, Sustaining Engineering) to develop strategic partnerships which will help customers achieve their business outcomes.\r\nUse problem solving skills to quickly resolve customer's cases to their satisfaction and provide assistance to prevent future issues by proactively sharing information/expertise regarding recent hotfixes and knowledge documents with the customer.\r\nUtilize new or advanced technology (i.e. telemetry) to increase knowledge of customers' environments.\r\nApply advanced technical knowledge and troubleshooting methodology to assess complex problems, analyze logs to determine root causes and advise customers on solutions.\r\nAnalyze diverse customer environmental data to troubleshoot and recreate issues on test systems.\r\nShare configuration best-practices with customers.\r\nDemonstrate teamwork and leadership by providing technical assistance to team-members to support aged/escalated issues.\r\nProvide coaching and mentoring to less-experienced team-members, or colleagues.\r\nPartner with Support Delivery Management and Engineering Teams to highlight customer's business impact and influence the prioritization of defects/issues to create fixes.\r\nUnderstand the Product Lifecycle and future direction for the supported products or product line.\r\nParticipate in scrum teams including documentation and requirements review, comments on end of scrum demos, test demo environments and supportability requirements.\r\nCreate lab environments to replicate customer issues.\r\nImprove product quality by identifying and documenting predominant customer issues which require assessment by the Business Insight Analysts.\r\nAdhere to case hygiene best practices and look for new ways to improve the quality and integrity of case data/documentation.\r\nProactively identifies barriers preventing customer from adopting or being productive with products/solutions and leverages cross-functional teams and proactive support playbooks to increase customer satisfaction and adoption levels.\r\nCultivate a growth mindset.\r\nContinual focus on professional career development opportunities including product and industry certifications.\r\nRole Definition Typical Role Definition Professional Staff. A senior level professional role. Evaluation, originality or ingenuity required. Knows and applies the fundamental concepts, practices, and procedures of a particular field. Has mastered the key responsibilities. Assignments can be broad in nature. May serve as a resource to others to resolve complex problems and issues. Instructions generally provided in general terms. May take on project lead role as required. May be required to be on-call rotation afterhours and weekends. Job-Specific Authority and Scope Generally works without consulting their manager. Independent decisions are made daily. Examples of typical decisions without manager consultation: Decide priorities while working with customers. Formulate work-arounds to meet customer business objectives. Mentor junior team members. Typically has no direct reports. Typically has no total staff. Typically has a global geographic focus. Typically does not manage a budget.\r\nTravel & Physical Demands Business travel of approximately 10 or less percent yearly is expected for this position. Physical demands: Office environment. No special physical demands required.\r\nEducation & Experience Bachelor's Degree or global equivalent in Computer Science or related discipline and 0-2+ years of experience.\r\nSkills & Competencies Proven customer service skills.\r\nStrong communication skills; written, verbal and social media.\r\nDemonstrate technical and team leadership skills.\r\nCertifications: Preferred, Appropriate certifications such as 100 level (or equivalent) knowledge of a Broadcom product.\r\nPreferred, Product line relevant or relevant 3rd party certifications (Oracle, MCSE, DB2, Unix, SMP/E, CNE, etc.).\r\nCompensation and Benefits Annual base salary range: USD 59,000.00 – USD 74,700.00.\r\nEligible for discretionary annual bonus.\r\nCompetitive new hire equity grant and annual equity awards.\r\nMedical, dental and vision plans.\r\n401(K) participation including company matching.\r\nEmployee Stock Purchase Program (ESPP).\r\nEmployee Assistance Program (EAP).\r\nCompany paid holidays, paid sick leave and vacation time.\r\nPaid Family Leave and other leaves of absence per applicable laws.\r\nEEO Statement Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.\r\nJ-18808-Ljbffr","company":"Broadcom","rawCompany":"broadcom","city":"Springfield","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-07-04T02:46:27.867Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Support Engineer - Mainframe","description":"Job Description This position is responsible for providing mainframe technical support for the Endevor product. This support includes handling complex questions/problems for product suites to ensure our customers achieve their desired business outcomes. Engineers are expected to deliver a superior customer experience by exhibiting our core principles of empathy, expertise, value, and speed.\r\nResponsibilities Promote Broadcom mission, customer promise, and strategy; willingly adapts to and supports change.\r\nParticipates in projects to improve the business/products/CX.\r\nWillingly accepts and adapts to change in product(s) being supported, environments (i.e., Saas), infrastructure / technology and such.\r\nMay assist others in adopting to product(s)/technology change.\r\nMay act as a Designated Support Engineer for certain products/ customers.\r\nContinually expands knowledge of Broadcom Support best practices, procedures and systems.\r\nLead brainstorming sessions to improve our business by applying active listening, collaboration and facilitation skills.\r\nProactively identify team training needs; collaborate with team members to facilitate relevant training to address individual or team needs.\r\nPrioritize and balance workload across channels, making good use of time to achieve organizational and personal goals.\r\nAssist/mentor others to prioritize and balance their workload by sharing their expertise.\r\nIndependently learn and expand product, technology and soft skills.\r\nExpand knowledge across multiple product releases.\r\nAct as subject matter expert for certain product components.\r\nActively participate in Broadcom communities to promote self-service and to promote customer-to-customer collaboration.\r\nReview information and answer questions on product Communities.\r\nShare knowledge with other engineers and customers by following KCS methodology and process.\r\nEnable customer self-service success using KCS methodology by reusing, creating, reviewing, updating, publishing and retiring knowledge.\r\nAssist/ mentor colleagues developing knowledge content.\r\nLeverage experience and research existing knowledge resources to evaluate customer's environment and historical use of Broadcom products to proactively prepare for customer engagements, assess business impact and instill immediate customer confidence.\r\nMature relationships with key internal stakeholders (e.g., SaaS Ops, Sustaining Engineering) to develop strategic partnerships which will help customers achieve their business outcomes.\r\nUse problem solving skills to quickly resolve customer's cases to their satisfaction and provide assistance to prevent future issues by proactively sharing information/expertise regarding recent hotfixes and knowledge documents with the customer.\r\nUtilize new or advanced technology (i.e. telemetry) to increase knowledge of customers' environments.\r\nApply advanced technical knowledge and troubleshooting methodology to assess complex problems, analyze logs to determine root causes and advise customers on solutions.\r\nAnalyze diverse customer environmental data to troubleshoot and recreate issues on test systems.\r\nShare configuration best-practices with customers.\r\nDemonstrate teamwork and leadership by providing technical assistance to team-members to support aged/escalated issues.\r\nProvide coaching and mentoring to less-experienced team-members, or colleagues.\r\nPartner with Support Delivery Management and Engineering Teams to highlight customer's business impact and influence the prioritization of defects/issues to create fixes.\r\nUnderstand the Product Lifecycle and future direction for the supported products or product line.\r\nParticipate in scrum teams including documentation and requirements review, comments on end of scrum demos, test demo environments and supportability requirements.\r\nCreate lab environments to replicate customer issues.\r\nImprove product quality by identifying and documenting predominant customer issues which require assessment by the Business Insight Analysts.\r\nAdhere to case hygiene best practices and look for new ways to improve the quality and integrity of case data/documentation.\r\nProactively identifies barriers preventing customer from adopting or being productive with products/solutions and leverages cross-functional teams and proactive support playbooks to increase customer satisfaction and adoption levels.\r\nCultivate a growth mindset.\r\nContinual focus on professional career development opportunities including product and industry certifications.\r\nRole Definition Typical Role Definition Professional Staff. A senior level professional role. Evaluation, originality or ingenuity required. Knows and applies the fundamental concepts, practices, and procedures of a particular field. Has mastered the key responsibilities. Assignments can be broad in nature. May serve as a resource to others to resolve complex problems and issues. Instructions generally provided in general terms. May take on project lead role as required. May be required to be on-call rotation afterhours and weekends. Job-Specific Authority and Scope Generally works without consulting their manager. Independent decisions are made daily. Examples of typical decisions without manager consultation: Decide priorities while working with customers. Formulate work-arounds to meet customer business objectives. Mentor junior team members. Typically has no direct reports. Typically has no total staff. Typically has a global geographic focus. Typically does not manage a budget.\r\nTravel & Physical Demands Business travel of approximately 10 or less percent yearly is expected for this position. Physical demands: Office environment. No special physical demands required.\r\nEducation & Experience Bachelor's Degree or global equivalent in Computer Science or related discipline and 0-2+ years of experience.\r\nSkills & Competencies Proven customer service skills.\r\nStrong communication skills; written, verbal and social media.\r\nDemonstrate technical and team leadership skills.\r\nCertifications: Preferred, Appropriate certifications such as 100 level (or equivalent) knowledge of a Broadcom product.\r\nPreferred, Product line relevant or relevant 3rd party certifications (Oracle, MCSE, DB2, Unix, SMP/E, CNE, etc.).\r\nCompensation and Benefits Annual base salary range: USD 59,000.00 – USD 74,700.00.\r\nEligible for discretionary annual bonus.\r\nCompetitive new hire equity grant and annual equity awards.\r\nMedical, dental and vision plans.\r\n401(K) participation including company matching.\r\nEmployee Stock Purchase Program (ESPP).\r\nEmployee Assistance Program (EAP).\r\nCompany paid holidays, paid sick leave and vacation time.\r\nPaid Family Leave and other leaves of absence per applicable laws.\r\nEEO Statement Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.\r\nJ-18808-Ljbffr","datePosted":"2026-07-04T02:46:27.867Z","dateModified":"2026-07-04T02:46:27.867Z","hiringOrganization":{"@type":"Organization","name":"Broadcom","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Springfield","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"82208b5e127c4101fc837347"},"url":"https://jobsearcher.com/jobs/82208b5e127c4101fc837347"}}